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System Support Intern at Afratech

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Job Detail

  • Job ID 1022066
  • Experience  Less Than 1 Year
  • Qualifications  Degree Bachelor

Job Description

About the Company

We are a dynamic hospitality, security, and access solutions company seeking a talented System Support Intern to join our team. This internship offers hands-on experience in a fast-paced environment, with the possibility of permanent placement. If you are eager to grow your career and thrive in a winning team, this is the opportunity for you.

Key Responsibilities

  • Technical support: Provide initial assistance to client requests via phone and email.
  • System deployment: Install and configure new door lock systems on servers and workstations and redeploy existing ones.
  • Hardware/software maintenance: Ensure systems are maintained to agreed standards.
  • Client guidance: Support clients in understanding and correctly using software/hardware in the hotel or organizational settings.
  • Minor repairs: Perform small-scale fixes on hardware equipment and locks.
  • Technology updates: Stay current with new technologies and industry developments.
  • System improvement recommendations: Advise clients on justified enhancements to improve system functionality.
  • Perform any other duties assigned by the Support Manager.

Qualifications

  • Bachelor’s degree in IT, Computer Science, or related field.
  • 1–3 years of hands-on experience in computer hardware installation, troubleshooting, and system administration.
  • Willingness to travel locally and internationally.
  • Valid passport required.
  • Reside in Nairobi
  • Fluency in French is an added advantage.

Skills

  • Communication skills: Strong interpersonal and influencing abilities.
  • Problem-solving: Sound decision-making and analytical skills.
  • Innovation: Positive, proactive, and adaptable mindset.
  • Multitasking: Ability to prioritize tasks without direct supervision.
  • Technical aptitude: Quick understanding of product components.
  • Attention to detail: Strong focus on accuracy and troubleshooting.
  • Customer service: Pleasant demeanor and client-focused approach.

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