Back to Search Result
Previous Job Next Job

Technology Infrastructure Department.Manager, Customer Excellence Systems

Email Job

Job Detail

  • Job ID 1005824
  • Career Level  Officer
  • Experience  5 Years
  • Industry  Development
  • Qualifications  Degree Bachelor

Job Description

Key Responsibilities:

•   Providing the highest level of technical skill and expertise in Cisco PCCE, Dynamics CRM, ZOOM Customer Insights and Windows and Linux Operating systems and related network services protocols such as TCPIP, Telnet and DNS
•   Monitoring and supporting the availability of the customer experience systems including but not limited to Microsoft Dynamics Servers, Cisco PCCE, Calrec and Customer insights servers and client telephony endpoints.
•   Designs, implements and oversees a proactive process to collect and report data and statistics for customer experience systems environment; ensures the systems operate efficiently and meet the needs of the organization; ensures they are kept at most current stable version/release; performs research and testing to verify impact of installing all updates; responds to reports of slow or erratic performance
•   Ensure robust and reliable telephony, social media, email, customer engagements and other touchpoints are captured and responded to on various customer experience platforms
•   Design, implementation, configuration and administration of high availability, business continuity, disaster recovery and site resilience framework for customer experience platforms
•   Actively participate and engage in procurement and contracting of customer experience systems software licenses and maintenance contracts
•   Design and oversee new applications and enhancements to existing applications, software, and operating systems.
•   Research, monitor and recommend state-of-the-art technologies that may have an application at the Bank by enhancing productivity and achieving customer experience business objectives
•   Collaborate with other IT staff to ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes.
•   Develop, implement and adhere to regular systems maintenance policies and procedures, including change request mechanisms and update schedules to ensure optimum uptime and service availability

Required skills

At least 2 years' knowledge of Customer Experience Systems Implementation & Capabilities At Least 4 years' extensive technical knowledge of Microsoft Active Directory, DNS, DHCP, TCP/IP At Least 5 years' extensive technical knowledge and experience of Telephony and CRM Technologies. Professional Qualifications: MCSE /MCITP/MCSA University Degree in Information Technology, Computer Science, or a related discipline.

Related Jobs

 
Required 'Candidate' login to applying this job. Click here to logout And try again
 
 
Required 'Candidate' login for send message Click here to logout And try again
 
 

Apply for this Job

  • Drop a resume file or click to upload.
    To upload file size is (Max 5Mb) and allowed file types are (.doc, .docx, .pdf)
    or
    Upload Resume
  • Upload Cover Letter

    To upload file size is (Max 1Mb) and allowed file types are (.doc, .docx, .pdf)

  • By clicking checkbox, you agree to our Terms and Conditions and Privacy Policy

 

Answers

 

Job Alerts

 

Account Activation

Before you can login, you must activate your account with the code sent to your email address. If you did not receive this email, please check your junk/spam folder. Click here to resend the activation email. If you entered an incorrect email address, you will need to re-register with the correct email address.