Trendyjobbers - Feed https://trendyjobbers.com/jobs-listing/?skill=3-years-relevant-experience-in-busy-health-environment Your trusted employment management partner Tue, 26 May 2026 01:21:21 +0000 hourly 1 https://wordpress.org/?v=7.0 https://trendyjobbers.com/wp-content/uploads/2023/07/cropped-android-chrome-512x512-1-32x32.png 3 years Relevant experience in busy health environment | Trendyjobbers https://trendyjobbers.com/jobs-listing/?skill=3-years-relevant-experience-in-busy-health-environment 32 32 <![CDATA[Call Centre Nursing Executive at CIC Insurance]]> Fri, 11 Oct 2024 12:12:39 +0000 Wed, 11 Oct 2034 12:14:28 +0000 Thu, 31 Oct 2024 00:00:00 +0000 PRIMARY RESPONSIBILITIES: Receive and respond to Medical Emergency lines and ensure 24-hour coverage of the Call Centre. Handle phone calls and visitors, as well as resolve customers’ communication through electronic and physical channels. Issuance of both in and outpatient approvals for admissible requests for insured members. Communication to stakeholders on management of cases and financial...

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]]> PRIMARY RESPONSIBILITIES:

  • Receive and respond to Medical Emergency lines and ensure 24-hour coverage of the Call Centre.
  • Handle phone calls and visitors, as well as resolve customers’ communication through electronic and physical channels.
  • Issuance of both in and outpatient approvals for admissible requests for insured members.
  • Communication to stakeholders on management of cases and financial liability through reports.
  • Provide input for the customer service reports.
  • Share daily/weekly and monthly reports as may be required from time to time.
  • Participate in cost management initiatives/strategies that have been put in place by the business.
  • Handle customer service issues and queries in a timely manner.
  • Escalate Customer queries to the relevant job role if necessary.
  • Maintain professional ambience within the office premises.
  • Promote the organization’s customer service charter.PRIMARY RESPONSIBILITIES:
    • Receive and respond to Medical Emergency lines and ensure 24-hour coverage of the Call Centre.
    • Handle phone calls and visitors, as well as resolve customers’ communication through electronic and physical channels.
    • Issuance of both in and outpatient approvals for admissible requests for insured members.
    • Communication to stakeholders on management of cases and financial liability through reports.
    • Provide input for the customer service reports.
    • Share daily/weekly and monthly reports as may be required from time to time.
    • Participate in cost management initiatives/strategies that have been put in place by the business.
    • Handle customer service issues and queries in a timely manner.
    • Escalate Customer queries to the relevant job role if necessary.
    • Maintain professional ambience within the office premises.
    • Promote the organization’s customer service charter.

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