RESPONSIBILITIES:
Typical Real Estate Intern duties would be the following:
• Assist in Troubleshooting, prioritizing, and
resolving customer support incidents and service
requests through searching the knowledge base
and consulting with the Global Service Center,
senior TSRs, and managers as needed.
• Assist in Providing regular status updates to
customers, and establish realistic expectations
regarding when they can expect resolution to their
incident or service request.
• Assist in Escalating in a timely manner any tickets
that require greater knowledge, skill, or access
privileges to resolve.
• Upon resolving an incident or service request,
make follow-up contact with the customer to
ensure their needs were met, and identify and
resolve any gaps.
• Assist customers with simple training needs.
• Assist in Performing basic system management
and routine security administration tasks.
• Assist in Maintaining an accurate inventory of Area
IT Assets using the corporate IT Asset
Management tracking system.
• Participate in continual learning and improvement.
• Must be worthy of a Temple Recommend