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]]> JOB PURPOSE

  • Organize and lead the sustainable and profitable development of the business.
  • Functionally and administratively responsible for all Sales & Marketing Activities in Kenya and Uganda
  • Support Sales & Marketing activities in Uganda and other regions as per company business requirements
  • Build & maintain strong relationship with customers and clear customer communication strategy to ensure customer satisfaction and long-term profitable growth
  • Sales Performance
  • Implementation of sales plan, based on overall business objectives and strategy and following up of performance including corrective actions as needed to achieve the objectives.
  • Develop and apply pricing structures for key clients and perform negotiations on contracts and conditions with key customers.
  • Analyze and suggest strategies to react to changing business trends.
  • Conduct client visits based on target prospects.
  • Customer Service
  • Determine the crucial needs of key clients and communicate this to the operations supervisors to ensure the customer will receive first-class customer care and service.
  • Lead the freight forwarding and order processing activity based on freight rate purchases and service agreements with shipping lines, airlines and international partner offices.
  • Conduct half year customer satisfaction surveys and seek for necessary improvements for key accounts
  • Participate to the monthly account reviews.
  • Reporting
  • Analyze and profile client accounts based on performance, value and potential and generate periodic reports.
  • Generate monthly sales operations reports and for submission and consultative review with management.
  • Keep Management updated on customer needs and relevant market intelligence.

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