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Customer Service Personnel job at Afrique Shipping Services Limited

ey Responsibilities:
• Monitor customer service metrics such as response time, resolution time, and customer satisfaction scores.
• Develop and maintain standard operating procedures (SOPs) for customer service operations.
• Handle escalated customer complaints and provide timely resolutions.
• Work closely with other departments such as Sales & Marketing, operations and logistics to ensure a seamless customer experience
• Maintain a positive and collaborative work environment.
• Assist Marketing team by doing telemarketing.
• Collaborate with the marketing team to develop customer service initiatives that support overall business goals.
• Implement quality control measures to ensure that customer service representatives are.

Lecturer – Themes in the History of Parliament job at Laikipia University

DUTIES AND RESPONSIBILITIES
• Supervise and mentor both students and staff in their area of specialization/expertise.
• Provide leadership in their area of specialization/expertise.
• Teach and train in their area of specialization/expertise at the appropriate level.
• Mentor and develop teaching programs and skills in their area of specialization/expertise.
• Develop research and academic programs in their area of specialization.
• Manage and administer examinations and assessments.
• Offer career guidance and mentorship to students

Interested candidates must:-
• Submit Two (2) hard copies of the letter of application; Academic Certificates, testimonials, ID/Passport and updated Curriculum Vitae to include full details of academic and professional qualifications, experience, valid/updated practicing license, and membership to professional bodies (where applicable).
• MUST submit a soft copy {one (1) running PDF file} of application specified in one (1) above,
• Contacts of at least three (3) referees with recommendations, under sealed envelopes (To be submitted to the undersigned before the deadline of the advert).
• Attachment of the NCPWD Certificate (where applicable).
• Fulfilment of the requirements of Chapter 6 of the Constitution of Kenya 2010
• Applications must be submitted in a sealed envelope clearly marked:
• “Application for the Position of Nursing Officer on Locum at Laikipia University, Medical Department LU/AD/07/06/EA/NO – LOCUM/2024’’ and delivered to:
• “Application For Part-Time Teaching Position at Laikipia University, in the School or Department of……..(i.e. as listed in the advert above)’’ and delivered to:
The Registrar Administration and Human Capital
Laikipia University
P. O. BOX 1100 – 20300
NYAHURURU, KENYA

Head of Learning job at African Management Institute (AMI)

We are looking for an ambitious and talented Head of Learning to lead in the conceptualization, development and implementation of cutting-edge virtual and blended learning programmes. A Head of Learning will: Develop blended learning programmes that create impact at scale, lead the Learning Team, including complex programme design,learning experience design, workshop design, and content development, and build and manage a pan-African Network of facilitators.
The Head of Learning will report to the Chief Product Officer and will lead the Learning and Facilitation Teams. He/she will work closely with the business development teams to build programmes that work for our growing group of African and global clients. You will be a key player in a dynamic, international team focused obsessively on results. At AMI, we work hard, innovate constantly and have fun.

Chief of Section, Public Information

Responsibilities
Planning, monitoring, and assessment:
• Plan, monitor, and assess the section’s work, including outsourced work, in the context of the division’s project commitments to UNEP’s Programme of Work and its Medium Term Strategy;
• Management and oversight: Manage and oversee the section’s work, including the procurement of goods and services, and its human and other resources, in accordance with the organisation’s policies, procedures, rules, and regulations.

Strategy and innovation:
• Provide overall strategic direction to the work of the section, with appropriate strategic framing for the requirements of the section’s clients, underpinned by a sustained innovation strategy that delivers the mandate of the section at the cutting edge of associated industry practices, techniques, technologies, and approaches.
• Executive editor, publisher, and producer: Under the Director’s delegated authority, fulfill the functions of executive editor, publisher (including e-publishing), and producer, accountable for the cost and quality control of the organisation’s relevant communication collaterals.