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Manager, Learning & Development at SBM Bank

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Job Detail

  • Job ID 1015762
  • Career Level  Manager
  • Experience  7 Years
  • Qualifications  Degree Bachelor

Job Description

Key Responsibilities:

Learning Strategy & Capability Development

  • Develop and implement a bank‑wide Learning & Development strategy aligned to transformation priorities, regulatory requirements and business goals.
  • Identify current and future capability gaps through skills audits, competency assessments and consultation with business units.
  • Translate transformation and reengineering initiatives into relevant learning pathways and capability‑building programs.
  • Develop and maintain the bank’s competency framework to reflect evolving roles, emerging skills and new technologies.

Design & Delivery of Learning Programs

  • Design, deliver and evaluate blended learning solutions including learning, leadership development, digital skills training, product knowledge, service excellence and regulatory compliance programs.
  • Develop change‑readiness programs that prepare staff for new processes, systems, structures, and culture shifts.
  • Implement continuous learning initiatives such as coaching, mentoring, on‑the‑job learning, peer knowledge‑sharing and communities of practice.
  • Curate high‑quality learning content using internal expertise and external partners.
  • Ensure compliance with regulatory training requirements (e.g., AML/CFT, data protection, conduct risk, operational risk, credit risk and other banking‑related certifications).
  • Establish strong quality assurance mechanisms for course design, facilitator standards and assessment practices.
  • Maintain accurate learning records and report learning metrics to senior management.

Support for Transformation & Change Management

  • Work closely with the Leadership to understand upcoming changes and ensure relevant learning interventions are delivered on time.
  • Facilitate learning that supports process reengineering, including lean process methodologies, automation, digital adoption, and new workflow tools.
  • Build employee agility, adaptability, collaboration, customer focus and innovation competencies.
  • Monitor the impact of learning on transformation outcomes.
    Academic Qualifications:

    • Bachelor’s degree in human resources, Education, Organizational Development, Psychology, Business, or related field.
    • Master’s degree is an added advantage.

    Professional Certifications:

    • Certification in Learning & Development, Talent Management, Instructional Design is preferred and IHRM Membership is mandatory.
    • Certifications in project management, change management, digital transformation, or lean methodology are added advantages.

    Experience:

    • 7–10 years of progressive L&D experience ideally within the Banking or financial services sector.
    • Demonstrated experience supporting organizational transformation, digital change, or reengineering initiatives.
    • Experience designing and delivering blended learning, e-learning and leadership development.

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