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Merchant Onboarding Specialist at Stratostaff

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Job Detail

  • Job ID 1017223
  • Experience  2 Years
  • Qualifications  Degree Bachelor

Job Description

RESPONSIBILITIES

Merchant Application & Compliance Review

  • Verify all merchant KYC (Know Your Customer) and KYB (Know Your Business) documentation for accuracy and completeness.
  • Screening MATCH and VMSS to confirm the Signatories are not black listed
  • Maintain a digitized and organized database of all onboarded merchant contracts and supporting documents.
  • To ensure Merchants are assigned accurate Merchant Category Codes (MCC).

Technical Setup & Activation

  • Coordinate with the Vendor /Technology and Card Operations teams to create merchant IDs (MIDs) and Terminal IDs (TIDs) across relevant systems.
  • Verify and configure devices to specific merchants with correct information provided on the application.
  • Ensure successful integration for e-commerce merchants by facilitating API key delivery and testing.
  • Confirm that merchant accounts are correctly linked to settlement accounts

Merchant Training & Enablement

  • Provide initial training to branch and sales team on the use of POS terminals, portals, and e-commerce dashboards.
  • Ensure merchants receive necessary hardware (terminals, SIM cards) and consumables (stationery rolls) upon activation.
  • Address and resolve any initial “Day 1” technical or operational hurdles experienced by the merchant.

Pipeline Tracking & Reporting

  • Maintain an up-to-date onboarding tracker showing status from Application Received to Live & Transacting.
  • Report on key metrics including average onboarding turnaround time (TAT) and closure rates.
  • Escalate bottlenecks in the onboarding process to the Manager, Operations, Manager, Sales specialist and Head, Card Payments.
  • Keep track of POS stock instore and with merchants (TMS).

Requirements
QUALIFICATIONS AND EXPERIENCE

  • Bachelor’s degree in Business Administration, Marketing, Finance, or a related field.
  • Minimum 2 years of experience in merchant acquiring, customer onboarding, or banking operations.
  • Familiarity with KYC/AML regulatory requirements in a banking environment.

SKILLS AND COMPETENCIES

  • Strong organizational and project management skills.
  • Excellent interpersonal and communication skills (verbal and written).
  • Ability to multitask and manage a high volume of applications simultaneously.
  • Proficiency in CRM software and Microsoft Office Suite.
  • High level of integrity and attention to detail.

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