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Officer, Merchant Reconciliation at Stratostaff

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Job Detail

  • Job ID 1017228
  • Career Level  Officer
  • Experience  2 Years
  • Qualifications  Degree Bachelor

Job Description

RESPONSIBILITIES

Reconciliation of Merchant transactions

  • Perform daily, weekly, and monthly reconciliation of merchant transactions across POS and e-commerce platforms.
  • Reconcile settlement reports from card schemes (Visa, MasterCard, CUP) with internal transaction records and GL postings.
  • Identify, investigate, and resolve reconciliation breaks or mismatches in a timely manner.

Merchant Settlement Oversight

  • Verify that merchant payments are processed accurately and within agreed timelines.
  • Ensure that merchant commissions are correctly calculated and posted to the appropriate GL accounts.
  • Reconcile merchant chargebacks in the event of disputed card transactions and ensure proper documentation and resolution.

Merchant Inventory Monitoring, Tracking and Reporting

  • Maintain an up-to-date inventory register for POS devices, SIM cards, paper rolls, chargers, cables, and all other consumables.
  • Opening vs closing stock
  • Items requisitioned
  • Consumption rate
  • Stock at risk
  • Upcoming needs
  • Conduct monthly checks to confirm current physical stock against system records in TMS and Asset Finance register.
  • Flag discrepancies for immediate investigation and resolution.

Establishing Accurate Re-order Levels

  • Determine minimum stock levels based on usage trends, lead times, vendor delivery timelines, and business growth.
  • Regularly review consumption patterns (e.g., deployment rates, branch requests, replacement frequency).
  • Adjust re-order points annually depending on business growth needs.
  • Update merchant inventory registers/ dashboards and trigger alerts when quantities approach set thresholds.

Compliance & Risk Management

  • Ensure adherence to internal controls, regulatory requirements, and Visa /Mastercard scheme rules.
  • Maintain proper documentation and audit trails for all reconciliation activities.
  • Collaborate with the posting officer to ensure clear segregation of duties and avoid conflicts of interest.
  • Escalate unresolved issues to the Card Operations Manager, Reconciliation & Settlement with proposed resolutions.

Requirements

QUALIFICATIONS AND EXPERIENCE

  • Bachelor’s degree in Finance, Accounting, Business, or a related field.
  • Minimum 2–3 years of experience in reconciliation, preferably in a banking or payments environment.
  • Familiarity with card scheme operations and merchant settlement processes.

SKILLS AND COMPETENCIES

  • Strong analytical and problem-solving skills.
  • High attention to detail and accuracy.
  • Proficiency in Excel and reconciliation tools.
  • Knowledge of GL systems and financial reporting.
  • Ability to work independently and meet tight deadlines.
  • Strong communication and interpersonal skills.

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