Back to Search Result
Previous Job Next Job

Customer Service Representative at Influx

Email Job

Job Detail

  • Job ID 1018652
  • Qualifications  Degree Bachelor

Job Description

Must-Have Qualifications

  • Candidates should meet at least 5 of the following requirements:
  • Prior experience in voice-based customer support at a call center or a BPO.
  • Excellent verbal and written communication skills in English, with strong empathy and the ability to understand and respond to customer needs effectively.
  • Experience using CRM tools
  • Experience with technical troubleshooting and problem-solving
  • Strong attention to detail, with excellent record-keeping and follow-up skills.
  • Up-to-date knowledge of music trends and streaming platforms (e.g., Spotify, Apple Music)
  • Fast learner, well-organized, and able to multitask efficiently

Nice to Have

  • Experience with audio hardware (speakers, PA systems, amplifiers, etc.)
  • Background in sales
  • Comfort with reading scripts, technical instructions, or basic code

Key Responsibilities

  • Handle customer interactions and support inquiries via voice channels
  • Support sales efforts by engaging customers and identifying opportunities
  • Assist with troubleshooting or guiding clients on audio and streaming solutions
  • Maintain accurate records and updates in internal systems
  • Provide professional and polite responses at all times
  • Ensure proper monitoring, maintenance tracking, and oversight of client accounts
  • Collaborate with internal teams to resolve technical or service-related issues

Technical Requirements (BYOD)

  • Laptop (no Chromebook or Linux OS)
  • Windows 10 or higher
  • Minimum 8GB RAM – Intel Core i5 (10th gen or higher)
  • High-speed internet: minimum 50 Mbps (download & upload)
  • Wired, noise-canceling headset
  • Quiet, dedicated workspace

Why Join Influx?

  • Work with a global, diverse team
  • Collaborate with innovative tech-driven clients
  • Gain exposure to audio technology and music streaming industries
  • Join a fast-growing company focused on career growth and development
  • Enjoy a supportive, inclusive, and people-first culture

Related Jobs

 
Required 'Candidate' login to applying this job. Click here to logout And try again
 
 
Required 'Candidate' login for send message Click here to logout And try again
 
 

Apply for this Job

  • Drop a resume file or click to upload.
    To upload file size is (Max 5Mb) and allowed file types are (.doc, .docx, .pdf)
    or
    Upload Resume
  • Upload Cover Letter

    To upload file size is (Max 1Mb) and allowed file types are (.doc, .docx, .pdf)

  • By clicking checkbox, you agree to our Terms and Conditions and Privacy Policy

 

Answers

 

Job Alerts

 

Account Activation

Before you can login, you must activate your account with the code sent to your email address. If you did not receive this email, please check your junk/spam folder. Click here to resend the activation email. If you entered an incorrect email address, you will need to re-register with the correct email address.