Relationship Manager – Institutional Banking at Caritas MFB
- @TrendyJobbers | HR Outsourcing
- Full-time
- Posted 21 hours ago
- Apply Before: May 30, 2026
- 0 Application(s)
- View(s) 12
Job Detail
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Job ID 1018675
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Career Level Manager
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Experience 3 Years
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Qualifications Degree Bachelor
Job Description
KEY RESPONSIBILITIES
- Establish and maintain a strong customer focus approach both with internal and external customers.
- Ensure participation in relevant forums with key partners/customers
- Facilitate and develop sound relationships with the internal channels such as
- Marketing units and other Head Office departments.
- Proactively engage customers to establish service levels and initiate constant improvement.
- Provide regular and honest feedback to agents and clients.
- Ensure that sub-ordinates maintain a good rapport with all customers in a professional manner.
- Prospecting for and acquiring new customers within assigned market segments
- Providing daily and weekly results assessments of staff’s productivity
- Entrench measurable and meaningful customer service standards and practices
- Monitor credit facilities and deposits to keep PAR on all loan portfolios below target levels and ensure that renewals, extensions, and cancellations are initiated and processed before the expiry date.
- Ensure an effective call program is maintained on all assigned customers and prospects.
- Inspire and foster team commitment, develop the ability and skills of the team and manage performance to deliver exceptional level of Organization objectives and goals.
- Keep customers constantly informed on the progress of their applications and drive this culture throughout the team
- Identify and address any fraud related activities and ensure risk exposure is minimized.
- Conduct a needs analysis to identify customer needs effectively when opening new accounts or giving product advice.
- Complete disclosure to the customers in terms of accreditation, repayments, service fees, and commissions.
- Proactively assess the review process of existing facilities, ensure a consistent thorough and timely evaluation of all existing facilities.
- Cross – selling of all bank services and marketing for new business.
- Collection of market intelligence information, local competition, products, and levels of service.
- Maintain good quality loan books by ensuring arrears on normal and watch category accounts are collected promptly.
- Maintain a database of all clients in the marketing office portfolios.
- Training of new and existing clients on the Bank’s products.
- Develop a rapport with potential clients and be able to close sales and contracts in lending and bank business acquisition.
- To perform any other duty as assigned in line with the Organizational goals and objectives.
QUALIFICATION AND EXPERIENCE REQUIREMENTS
- Holder of bachelor’s degree in a business-related field.
- Thorough knowledge of MSME banking products and policies.
- AKIB banking certificates will be an added advantage
- 3 years’ experience in banking, 2 of which should be in Business development (Personal Banking/ customer relationship management.
- Knowledge of lending products and prudential guidelines.
- Ability to lead teams and deliver business results.
- Must be self-driven; possess excellent administrative, communication and
- interpersonal skills, strong organization, and negotiation skills.
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