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Jr Helpdesk Analyst at Solvo Global

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Job Detail

  • Job ID 1020412
  • Experience  Less Than 1 Year

Job Description

About the Role

  • We are looking for a Junior Help Desk Analyst to join our IT team. In this role, you will provide on-site and remote technical support, ensuring the optimal performance of hardware, software, and IT services across the organization. You will act as a key point of contact for users, troubleshooting technical issues, managing IT assets, and delivering an excellent support experience.

Key Responsibilities

  • Provide on-site and remote technical support for hardware, software, and IT infrastructure.
  • Install, configure, and maintain operating systems, drivers, Office 365, VPNs, VoIP solutions, and endpoint management tools.
  • Prepare and deploy computers with required business and security configurations, including BitLocker, Endpoint Detection & Response (EDR), .NET Framework, Java, and network settings.
  • Troubleshoot and resolve hardware, software, network, peripheral, and connectivity issues.
  • Diagnose network-related incidents using monitoring tools and troubleshooting methodologies based on the OSI model.
  • Manage and maintain accurate records of IT asset assignments and inventory.
  • Support workstation moves, installations, and equipment deployment according to business requirements.
  • Ensure timely documentation, tracking, and resolution of incidents and requests through the ITSM platform following established procedures.
  • Serve as the primary IT point of contact for assigned branches, departments, or accounts.
  • Provide remote assistance to employees, customers, and executive stakeholders through chat, phone, and other approved communication channels.
  • Collaborate with IT teams to improve service delivery and user satisfaction.

Qualifications & Technical Skills

  • Experience providing technical support in a Help Desk, Service Desk, or IT Support environment.
  • Knowledge of Windows operating systems, Office 365, networking fundamentals, VPNs, and VoIP technologies.
  • Experience with computer imaging, deployment, and endpoint management tools.
  • Understanding of IT asset management and inventory control.
  • Familiarity with cybersecurity tools such as BitLocker and Endpoint Detection & Response (EDR).
  • Basic knowledge of .NET Framework and Java installation/configuration.
  • Ability to diagnose and troubleshoot network issues using OSI model concepts.
  • Experience working with ITSM ticketing systems.

Soft Skills

  • Strong customer service orientation.
  • Excellent verbal and written communication skills.
  • Problem-solving and analytical thinking.
  • Ability to work independently and manage multiple priorities.
  • Strong organizational skills and attention to detail.
  • Team player with a proactive mindset.

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