Front Office Supervisor at Boma Inn

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REQUIREMENTS

Minimum of 3-4 years’ experience in Front Office, with at least 1 year in a supervisory role, preferably within the hospitality industry
Diploma or Degree in Hospitality Management, Front Office Operations, Tourism, or a related field
Strong leadership and team management skills
Excellent communication, interpersonal, and customer service skills
Proficient in hotel management systems (Opera, Fidelio or similar) and MS Office
Ability to handle guest complaints and resolve conflicts professionally
Ability to work flexible shifts, including weekends and public holidays
Professional presentation and high level of integrity

KEY RESPONSIBILITIES

Supervising daily front office operations and ensuring smooth check-in/check-out procedures -Leading, training, and motivating the front office team
Handling VIP guests, special requests, and guest feedback
Ensuring compliance with hotel policies and maintaining high service standards

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