Manager Boutique Hotel Meru at Africa Talent Contours Limited
- @TrendyJobbers | HR Outsourcing
- KSh 30,000.00 - KSh 50,000.00 / Monthly Full-time
- Posted 16 hours ago
- Apply Before: September 24, 2026
- 0 Click(s)
- View(s) 13
Job Detail
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Job ID 1021873
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Experience 3 Years
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Qualifications Degree Bachelor
Job Description
Position Overview
- Our client is seeking a dynamic and experienced manager to oversee the operations of a boutique hotel located in Meru. The ideal candidate will ensure exceptional guest experience, efficient management of staff, and strategic growth of the hotel’s market presence.
Qualifications:
- Bachelor’s degree in hospitality, Tourism, Business, or related fields
- 3 years’ experience in a similar or related role within the hospitality industry
- Excellent understanding of market dynamics and digital marketing fundamentals
- Strong communication and interpersonal skills with a customer-first mindset
- Excellent IT skills and ability to use automated hotel management software and accounting systems
Duties & Responsibilities
- Hotel management:
- Oversee daily operations, ensuring smooth functioning of all departments
- Customer service: Maintain high standards of guest satisfaction and resolve issues promptly
- Staff supervision:
- Lead, train, and motivate staff to deliver excellent service
- Reporting:
- Prepare and present operational and financial reports to management
- Sales management:
- Drive revenue growth through effective sales strategies
- Financial oversight:
- Monitor budgets, control costs, and ensure profitability
- Inventory management:
- Oversee procurement and stock control for supplies and amenities
- Compliance and safety:
- Ensure adherence to health, safety, and legal regulations
- Digital marketing:
- Manage online presence, social media, SEO, and digital campaigns to attract guests
- Corporate marketing:
- Build partnerships with businesses, travel agencies, and corporate clients to secure group bookings and events
- Event coordination:
- Manage special events, conferences, and functions hosted at the hotel
- Quality assurance:
- Regularly review service standards and implement improvements
- Community engagement:
- Build strong relationships with local businesses and tourism stakeholders
- Technology management:
- Utilize hotel management systems and digital tools to streamline operations
Performance Metrics (KPIs)
The supervisor will be evaluated based on:
- Occupancy rate
- Revenue per available room (RevPAR)
- Guest satisfaction scores
- Employee retention
- Sales growth
- Cost control
- Digital presence
- Corporate partnerships
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