JOB PURPOSE

This role is responsible for driving business growth for AMREF Flying Doctors by identifying, developing, negotiating, and managing strategic partnerships that support Maisha and other revenue streams. The position ensures that partner goals align with company objectives by managing the entire partnership lifecycle, from market research and opportunity sourcing to contract negotiation, implementation and relationships management.

Job Description

PRIMARY RESPONSIBILITIES

Strategic partnership development

• Identify, evaluate, and secure high-impact partnerships aligned with organizational growth objectives.
• Develop and implement partnership strategies tailored for different partner types, supporting business expansion, new market entry, and capability enhancement.
• Build and maintain a strong pipeline of partnership opportunities across, including but not limited to corporations, NGOs, and government agencies

Relationship management

• Establish and nurture long-term, mutually beneficial relationships with key partners, stakeholders, and clients.
• Serve as the primary point of contact to ensure partner satisfaction, engagement, and retention.

Business development support

• Support business development teams across different countries through strategic partnerships that drive revenue growth for Maisha and other product lines.
• Coordinate with the membership desk to ensure accurate onboarding, renewal and database management of Maisha clients.

Negotiation and contract management

In consultation with the BD Manager:

• Lead negotiations on partnership terms, agreements, and contracts.
• Ensure partnerships are well structured to deliver sustainable commercial and strategic value

Go-to-market and implementation

• Collaborate with product, marketing, and sales teams to design and launch joint initiatives, co-developed products, and partnership solutions.
• Support smooth implementation and operationalization of partnership agreements.

Performance monitoring and reporting

• Define, track, and analyze partnership Key Performance Indicators (KPIs) to measure performance, impact and return on investment (ROI).
• Provide regular performance insights and strategic recommendations to senior management.

Internal alignment and coordination

• Educate internal stakeholders on the value and opportunities for strategic partnerships.
• Facilitate cross-functional coordination to integrate partner capabilities into company products and services.

Qualifications

Education and Experience

• Bachelor’s degree in business administration or related studies from a recognized institution
• Business related courses in customer services, insurance, finance, or administration is an added advantage.
• Minimum of 5 years’ work experience in a commercial company/sales function, with relationship and stakeholders’ management experience.
• Work experience in business development, account management, or alliance management is highly desirable
• Demonstrated proficiency in Ms. Office and working knowledge of Customer Relations Management (CRM) system.

Knowledge, Skills and Competencies

• Demonstrated leadership, professional maturity, and the ability to maintain sound judgement and objectivity.
• Relationship building: Proven ability to build trust and nurture long-term, mutually beneficial relationships.
• Communication and negotiation: Excellent verbal and written communication skills with strong negotiation capabilities.
• Business acumen: Strong understanding of market trends, business development, and strategic planning.
• Project management: Ability to manage complex projects involving multiple stakeholders.
• Strong customer service skills