Key Responsibilities

Technical and clinical service provision activities including:

• To provide all clinical services to a consistently high standard and in accordance with clinical guidelines and protocols: All short and long-term contraceptive methods including permanent methods like tubal ligation and vasectomy where applicable, post abortion care (PAC), other non-core services including cervical cancer screening and treatment, HIV/STI screening and treatment and specified primary health care services as per client requirements and MSK diversified services framework. Adapt and provide any new services recommended by MSK as part of business expansion and diversification of services strategy.
• To conduct weekly checking of essential equipment, promptly inform the Channel Lead of their status, and following up repairs or maintenance as required.
• To maintain high standards of cleanliness and infection control measures.
• To ensure instruments are appropriately sterilised and stored in compliance with infection control protocols.
• To order medical supplies and consumables in good time to avoid shortage.
• To ensure proper storage of medical supplies.
• To support clients through the provision of vocal local techniques during procedures.
• To attend clinical training and supervision as required.
• To induct new team members and ensure proper use of the E-HR system in the centre by all providers.​
• Business Management- Commercial and Financials
• Business planning and development: Prepare annual business plans with SMART objectives and strategic plans of how to achieve them. Continually assess all areas of the service provided to clients to ensure continued financial viability and take tough decisions where services are deemed non-viable.
• Increasing productivity and product margin: Continually review the efficiency of the centre, especially with regards to the core services in MSK.
• Financial Management: Deliver the Centres Key Performance Indicators (KPIs) through monitoring income and expenditure, seeking support from Channel lead as required, and take appropriate action to ensure financial KPIs are met.
• Run monthly performance management meetings (as guided) with the team ensuring the team is regularly engaged and communicated on the performance of the centre and participate in developing actions to improve performance.
• Marketing: Instil a marketing culture with teams so that everyone is aware of their individual responsibility for the success of their centre. Agree marketing activities with the centre marketing champion and the MSK Marketing team.
• Strengthening appropriate referrals with other RHN providers, CHWs and pharmacies within the region.
• Ensure prudent financial management of Centres finances with no leakage, siphoning of clients and fraudulent activities in the Centres.

Operational Management

• Optimize client numbers: Optimize capacity within the centre by efficiently managing human resources; continually reviewing the effectiveness of systems and working practices; and maintaining an effective client flow to minimize client wait times.
• Compliance to the national healthcare guidelines and MSI protocols: Ensure compliance with national minimum healthcare standards taking immediate action where appropriate on any areas identified for improvements as a result of internal or external audits or inspections.
• Contingency planning: Ensure there is an appropriate plan in place which anticipates any risks to your centre and MSK and outlines appropriate action to be taken to minimize impact.
• Stock management: Ensure adequate stock levels of required supplies and commodities with no over/under- stocking and no expiries.
• Health and Safety: Take overall responsibility for team, client and general safety in the Centre and as a consequence of its activities.
• IT management: Utilization and close supervision of the EHR resources, biometrics, dispensing scanners and CCTVs at the centres.

Client Centred Care

• Manage the centre teams to ensure the delivery of excellent client centred care- e.g, through observation of client interactions and providing feedback to the team member to improve their skills
• Ensure all team members treats clients with dignity, respect, and non-judgment, and adhere to MSI/MSK’s safeguarding policies.
• Ensure team members maintain audio, visual and data privacy of our clients during and after service delivery and ensure they have client consent prior to contacting them.
• Support the team to collect and action client feedback and how to handle clients complaints respectfully