Collections Manager job at ENGIE
- @TrendyJobbers | HR Outsourcing
- Full-time
- Posted 3 months ago
- Apply Before: July 15, 2024
- 0 Application(s)
- View(s) 76
Job Detail
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Job ID 1007444
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Experience 5 Years
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Industry Management
Job Description
Responsibilities
Monitoring & Process Management
• To oversee and assist in the monitoring and analysis of customer accounts for non-payments, delayed payments and other irregularities
• To ensure the cost of pursuing a customer debt is reasonable through cost / benefit analysis
• Monitor telephone reports on a weekly basis to ensure contact per day quota is achieved
• To monitor appropriate collections activity to ensure customers pay to agreed terms
• To monitor the quality of the team’s customer calls and develop actions to improve service standards
• To monitor team performance against financial and other targets and alert the line manager of situations that may lead to variance from plans
Required skills
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