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Customer Service Trainee

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Job Detail

  • Job ID 1010004
  • Industry  Management
  • Qualifications  Degree Bachelor

Job Description

Overall Responsibility:

Receive, document, and resolve inbound requests from customers through all our inbound communication channels-voice, WhatsApp, social media, and chat on a daily basis.

Financial:

None

People:

None

Key SMART Results for A-Player Success

  • Poa customer experience is known across Kenya for being able to reached on any channel the customer needs to reach us, phone, social media, WhatsApp, email or chat – By the end of Q1 2025
  • Poa customer experience is known for their empathy, response time and ability to solve customer complaints clearly and efficiently – By the end of Q1 2025
  • Poa customer experience shift teams are known internally as the teams that collaborate and seek help to resolve customer inquiries as rapidly as possible-By the end of Q1 2025
  • Poa customer experience agents are acknowledged by our users on Social Media as a department that cares about solving their problems – By the end of Q1 2025
  • Poa customer service teams follow a unified troubleshooting strategy for delivering consistent and measurable results – By the end of Q1 2025

Required skills

Ability to solve problems on multiple planes - H Attention to detail: Troubleshooting and resolution is an observer game, being able to identify and Clear, empathetic written and verbal communication skills - H The ability to ask for help: Knowing when and how to ask for help internally and with other departme Time management: The ability to resolve specified tasks within the slotted times - H

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