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Emergency Task Officer at Mogo Finance

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Job Detail

  • Job ID 1020057
  • Qualifications  Diploma

Job Description

Responsibilities

  • Filing and maintaining detailed incident reports.
  • Receiving all Emergency Calls from Clients.
  • Immediate response to reported theft or loss of financed assets.
  • Locating assets using GPS and coordinating with police, boda chairs, and field recovery staff and update on Dc card.
  • Advice Client to obtain police report on all theft cases and update the Police report (OB) number on the DC card.
  • Assist in negotiation of recovery facilitation when the client is not available and update the client on the cost needed during recovery.
  • Update the client once the bike has been recovered whether taken to the yard or at police station.
  • Liaising with local leaders, police, and security teams.
  • Supporting investigation and recovery operations to minimize company loss.
  • Educating clients on theft prevention and asset security.
  • Share an Email of all emergency cases of non-recovered units every day and 8:00am that should be copied to HOD, ESD, Dc field manager and investigation team lead.
  • Any other task that may be assigned by management.

Qualifications

  • Should have a Diploma/Degree in Criminology or any other relevant academic background.
  • Must have Excellent communication and interpersonal skills.
  • Should be Proficiency in Microsoft Office Suite (Excel, Word and PowerPoint is a must).
  • Must have Strong analytical & problem-solving skills.
  • Should have the ability to adapt quickly and work independently.
  • Should have the ability to be resourceful and proactive when issues arise.
  • Must have excellent organizational skills and have high levels of integrity.

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