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Floor Supervisor (Pre-Opening) job at Accor

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Job Detail

  • Job ID 1007082
  • Career Level  Others
  • Experience  2 Years
  • Industry  Development
  • Qualifications  Diploma

Job Description

Responsibilities
• Maintains a presence as requested at hotel / department meetings and committees.
• Always complies with Accor standards and regulations to encourage safe and efficient hotel operations.
• Handle Guest concerns and react quickly, logging and notifying proper areas to service them.
• Actively participate in daily briefing, daily warm up and department meetings
• Ensures Room Attendants are informed daily about VIPs, extras – priority in their section.
• Ensures check-out rooms are returned in a timely manner.
• Verifies rooms with Privacy Please indicators and co-ordinate make up with Room Attendants
• Train and coach colleagues on expected standards of service
• Conducts daily inspections of guestrooms and floors.
• Be knowledgeable on all current guest services and events in the hotel.
• Inspects show rooms, guestrooms, guest elevator foyers, storage and supply rooms, and Room Attendant’s carts and closets to ensure the quality of work of the housekeeping team.
• Notify Room Attendant/House Attendant of any deficiencies found and return to correct when applicable. Re-inspect corrected room.
• Physically check discrepant rooms to ascertain status. Confirm status of all rooms at end of day.
• Reports any damage, special cleaning, change of soft furnishings etc. to Housekeeping Supervisor, on any issues in all areas of the hotel.
• Confirm that all daily duties are completed to standard by: Room Attendants and House Attendant
• Work with all Housekeeping staff to maintain and improve guest service scores.
• Ensures all guestrooms have proper furniture; fixtures and amenities and that all set standards for placement are being followed.
• Ensures all Lost and Found items are logged on the system in the HSK shared file and

Required skills

Diploma in Housekeeping & Laundry Operations or related field. Minimum 1 year experience in a similar position in a 4/5* star Prior experience working with Opera Service focused personality is essential Strong interpersonal and problem-solving abilities and the ability to lead by example

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