Guest Experience Manager job at Wilderness
- @TrendyJobbers | HR Outsourcing
- Full-time
- Posted 3 months ago
- Apply Before: June 30, 2024
- 0 Click(s)
- View(s) 61
Job Detail
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Job ID 1007283
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Career Level Others
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Experience 4 Years
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Industry Development
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Qualifications Degree Bachelor
Job Description
Detailed Responsibilities
Oversee Front Desk Operations:
• Manage guest check-ins and check-outs efficiently.
• Ensure smooth operations at the front desk.
• Personalize guest experiences by tailoring services to individual preferences and needs.
• Coordinating special guest events such as weddings, birthdays and honeymoons.
Develop and Implement Strategies:
• Developing the Brand Standards and Standard Operating Procedures.
• Development of the Bar and Wine Lists.
• Create initiatives to improve the guest experience.
• Coordinate with other departments to enhance service excellence.
• Adapt services to meet and exceed guest expectations.
Required skills
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