Back to Search Result
Previous Job Next Job

Guest Experience Manager job at Wilderness

Email Job

Job Detail

  • Job ID 1007283
  • Career Level Others
  • Experience 4 Years
  • Industry Development
  • Qualifications Degree Bachelor

Job Description

Detailed Responsibilities
Oversee Front Desk Operations:
• Manage guest check-ins and check-outs efficiently.
• Ensure smooth operations at the front desk.
• Personalize guest experiences by tailoring services to individual preferences and needs.
• Coordinating special guest events such as weddings, birthdays and honeymoons.

Develop and Implement Strategies:
• Developing the Brand Standards and Standard Operating Procedures.
• Development of the Bar and Wine Lists.
• Create initiatives to improve the guest experience.
• Coordinate with other departments to enhance service excellence.
• Adapt services to meet and exceed guest expectations.

Required skills

• At least 3-5 years of experience in a similar role, preferably in the hospitality industry • Bachelor's degree in hospitality management, business administration, or related field • Knowledge of industry best practices for guest experience management • Lodge Management background and knowledge of the Safari lodge business is preferable.

Related Jobs

 
Required 'Candidate' login to applying this job. Click here to logout And try again
 
 
Required 'Candidate' login for send message Click here to logout And try again
 
 

Apply for this Job

  • Drop a resume file or click to upload.
    To upload file size is (Max 5Mb) and allowed file types are (.doc, .docx, .pdf)
    or
    Upload Resume
  • Upload Cover Letter

    To upload file size is (Max 1Mb) and allowed file types are (.doc, .docx, .pdf)

  • By clicking checkbox, you agree to our Terms and Conditions and Privacy Policy

 

Answers

 

Job Alerts

 

Account Activation

Before you can login, you must activate your account with the code sent to your email address. If you did not receive this email, please check your junk/spam folder. Click here to resend the activation email. If you entered an incorrect email address, you will need to re-register with the correct email address.