Guest Experience Manager job at Wilderness

Email Job

Job Detail

  • Job ID 1007283
  • Career Level Others
  • Experience 4 Years
  • Industry Development
  • Qualifications Degree Bachelor

Job Description

Detailed Responsibilities
Oversee Front Desk Operations:
• Manage guest check-ins and check-outs efficiently.
• Ensure smooth operations at the front desk.
• Personalize guest experiences by tailoring services to individual preferences and needs.
• Coordinating special guest events such as weddings, birthdays and honeymoons.

Develop and Implement Strategies:
• Developing the Brand Standards and Standard Operating Procedures.
• Development of the Bar and Wine Lists.
• Create initiatives to improve the guest experience.
• Coordinate with other departments to enhance service excellence.
• Adapt services to meet and exceed guest expectations.

Required skills

Related Jobs