Head of Customer Service Kenya job at DHL
- @TrendyJobbers | HR Outsourcing
- Full-time
- Posted 3 months ago
- Apply Before: June 26, 2024
- 0 Click(s)
- View(s) 53
Job Detail
-
Job ID 1007297
-
Career Level Others
-
Experience 5 Years
-
Industry Management
-
Qualifications Degree Bachelor
Job Description
Key activities
Customer Internal
Country Customer Service Management Function
• Provide direction for initiatives targeted towards : improving customer service satisfaction, maximising revenue generating opportunities, restoring customer confidence during service recovery incidents, developing plans for encouraging the use of eCom tools and devise plans to enhance customer loyalty
• Drive achievement of all KPI targets through effective management of the Customer Service function in the country
Senior Management Team
• Function as the key contact point for customer escalation issues, for serious shipment related incidents and follow up on issues assigned by the country General Manager
Required skills
Related Jobs
-
Published 3 weeks ago
The successful candidate will be reporting to the Manager Social Safeguards and be responsible for providing information to stakeholders on policies/programs and project activities. The appointment ...
-
Published 4 weeks ago
Equity Afia is a group of qualified and experienced doctors who have come together as a network of medical entrepreneurs with the aim of providing high quality, affordable and ...
-
Published 1 month ago
Duties and Responsibilities · Assembling food supplies and equipment for daily preparation · Preparing raw food cooking · Cleaning equipment used in production · Maintaining ...