Head of Elite and Diaspora Banking job at SBM Bank
- @TrendyJobbers | HR Outsourcing
- Full-time
- Posted 10 months ago
- Apply Before: May 27, 2024
- 0 Click(s)
- View(s) 267
Job Detail
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Job ID 1006483
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Career Level Manager
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Experience 8 Years +
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Industry Management
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Qualifications Degree Bachelor
Job Description
KEY RESPONSIBILITIES:
Acquisition: Business Development -60%
• Define and manage the bank’s strategy to tap into new business and grow revenues in HNWI segment.
• Develop the unit structure and resources to drive the business and meet the set targets.
• Develop and manage the implementation of the Elite, Diaspora, and Wealth Management Business Plan to make an impact in the banking sector.
• Grow the Consumer Banking balance sheet with growth in Liabilities, Assets and NFI for the HNWI and Diaspora customers.
• Manage brand equity to grow SBM Kenya Limited market share for the global deposits from the diaspora remittance inflows.
• Manage product design & development targeted to the segment market to ensure they are competitive internationally.
• Prepare and execute sales campaigns in the international diaspora markets.
• Focus on increasing the client wallet share by developing and maintaining growing relationships with all existing and potential clients.
• Monitor the growth of the business as well as profitability per customer for the High-Net-worth Individuals (HNWI) segment as a whole and individual team contribution.
• Leverage stakeholder relations with Embassies, Government agencies, Ministry of foreign affairs, international Agents to drive customer recruitment and build strategic partnerships.
• Carry out global market intelligence and champion SBM – K competitive positioning for products and services.
• Design channels of customer communication specific to diaspora including but not limited to websites/ social networks etc.
• Manage Unit Portfolio at Risk (PAR) at the determined levels in alignment to migration and provisions to ensure they are reduced within Banks acceptable parameters.
• Review and alignment operational processes to offer a differentiated customer service for customers for all requests.
• Manage and build the banks Elite banking brand equity in the market.
• Develop Policy standards for customer profiling within the High-Net-Worth Individual segment to guide branches on customer target.
• Manage own unit Customer Effort to Serve and Net Promoter Score within acceptable Bank standards
• Grow the Consumer Banking balance sheet with growth in Liabilities, Assets and NFI for the HNWI and Diaspora customers.
• Manage brand equity to grow SBM Kenya Limited market share for the global deposits from the diaspora remittance inflows.
• Manage product design & development targeted to the segment market to ensure they are competitive internationally.
• Prepare and execute sales campaigns in the international diaspora markets.
• Focus on increasing the client wallet share by developing and maintaining growing relationships with all existing and potential clients.
• Monitor the growth of the business as well as profitability per customer for the High-Net-worth Individuals (HNWI) segment as a whole and individual team contribution.
• Leverage stakeholder relations with Embassies, Government agencies, Ministry of foreign affairs, international Agents to drive customer recruitment and build strategic partnerships.
• Carry out global market intelligence and champion SBM – K competitive positioning for products and services.
• Design channels of customer communication specific to diaspora including but not limited to websites/ social networks etc.
• Manage Unit Portfolio at Risk (PAR) at the determined levels in alignment to migration and provisions to ensure they are reduced within Banks acceptable parameters.
• Review and alignment operational processes to offer a differentiated customer service for customers for all requests.
• Manage and build the banks Elite banking brand equity in the market.
• Develop Policy standards for customer profiling within the High-Net-Worth Individual segment to guide branches on customer target.
• Manage own unit Customer Effort to Serve and Net Promoter Score within acceptable Bank standards
Required skills
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