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ICT System Administrator and Support Officer at Kenya Revenue Authority (KRA)

Email Job

Job Detail

  • Job ID 1020128
  • Experience  4 Years
  • Qualifications  Degree Bachelor

Job Description

Duties & Responsibilities:

  • Provide day-to-day ICT support to staff, including troubleshooting hardware, software, network, and system issues.
  • Set up, configure, and maintain computers, user accounts, printers, and other ICT equipment.
  • Monitor and maintain the Scheme’s ICT systems, networks, databases, and website to ensure reliability and security.
  • Support implementation of information security, data protection, backup, and disaster recovery procedures.
  • Conduct routine system maintenance, updates, and repairs in liaison with service providers where necessary.
  • Provide support in management of the Scheme’s website and social media platforms, including content updates and basic digital support services.
  • Assist in generating ICT reports and tracking system performance and user support requests.
  • Support user access management and ensure compliance with approved ICT security procedures.
  • Maintain proper ICT documentation, inventory records, and asset registers.
  • Liaise with vendors and service providers on ICT support, maintenance, and system improvements.
  • Support business continuity and operational efficiency through effective ICT service delivery.

Person Specifications

For appointment to this job, the candidate must have:

  • Bachelor’s Degree in Information Technology, Computer Science, or a related field from a recognized institution.
  • Minimum of Four (4) years’ experience in ICT support, systems administration, or a related role.
  • Possession of any two relevant ICT certifications from the list provided below will be considered an added advantage:
  • CompTIA A+, N+, CCNA, MCSE, MCSA, ITIL, Google IT support, Project Management, UI/UX Design, any cloud certification, AI and Machine learning
  • Experience in website management, social media support, and user support services will be an added advantage.

Key Competencies

  • Working knowledge of Microsoft systems, email, networking, data backup, and basic web technologies including HTML.
  • Strong ICT troubleshooting and problem-solving skills.
  • Good communication and customer service skills.
  • Basic knowledge of systems administration, networking, and cybersecurity.
  • Good planning, organization, and attention to detail.
  • Creativity and innovation in digital support and communication.
  • Ability to work independently and manage multiple tasks.
  • Basic website management, cloud and social media administration skills.
  • Basic email and Active Directory management
  • Basic coding knowledge, including HTML and related web technologies.

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