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Marketing Account Manager at Pavago

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Job Detail

  • Job ID 1017294
  • Qualifications  Degree Bachelor

Job Description

Responsibilities

Client Relationship Management

  • Serve as the main point of contact for client accounts.
  • Manage communication across multiple channels including email, Slack, WhatsApp, and video calls.
  • Lead regular client meetings to discuss progress, gather feedback, and align on priorities.
  • Maintain strong relationships with clients and ensure they feel informed and supported.

Marketing Campaign Execution

  • Build and manage email marketing campaigns using Mailchimp.
  • Write and edit email copy, manage audience lists, and schedule campaigns.
  • Monitor campaign performance and report results to clients.

Website & Content Management

  • Make updates and manage content on WordPress or other CMS platforms.
  • Ensure websites remain updated, accurate, and aligned with marketing initiatives.

SEO Support

  • Conduct basic SEO research and audits using tools such as Ahrefs or Semrush.
  • Support keyword research and track performance improvements.

Reporting & Performance Tracking

  • Analyze campaign performance using Google Analytics (GA4).
  • Translate marketing data into clear reports and insights for clients.

Workflow & Project Coordination

  • Work closely with leadership to understand client expectations and priorities.
  • Convert client feedback into clear action steps and track progress.
  • Ensure all accounts remain organized and tasks are completed on time.

AI & Productivity Tools

  • Use AI tools such as ChatGPT or Claude to support research, content creation, and workflow efficiency.

Required Experience & Skills

  • 3+ years of experience in marketing account management or client-facing marketing roles.
  • Experience working in a marketing agency or client-service environment.
  • Strong written and verbal English communication skills.
  • Experience managing marketing tools such as Mailchimp, WordPress, Ahrefs or Semrush, and Google Analytics (GA4).
  • Strong attention to detail, organization, and ability to manage multiple projects.
  • Experience working with executive-level or high-profile clients is preferred.
  • Comfortable using collaboration tools such as Google Workspace, Slack, and messaging platforms.

Nice to Have

  • Experience with marketing platforms such as HubSpot or Klaviyo.
  • Basic design skills using tools such as Canva or Adobe Express.
  • Familiarity with paid advertising platforms such as Google Ads or Meta Ads.

What Makes You a Great Fit

  • Strong relationship-building and communication skills.
  • Highly organized with strong attention to detail.
  • Comfortable working independently in a remote environment.
  • Proactive and solution-oriented when solving problems.
  • Able to manage multiple clients and projects simultaneously.

What a Typical Day Looks Like

In this role, your day may include:

  • Communicating with clients and responding to requests.
  • Hosting or preparing for client meetings.
  • Managing email marketing campaigns.
  • Updating website content on WordPress.
  • Reviewing SEO performance and conducting research.
  • Preparing campaign reports using analytics data.
  • Coordinating tasks and ensuring client deliverables are completed on time.

Key Metrics for Success (KPIs)

  • Client satisfaction and relationship quality.
  • Timely completion of marketing tasks and campaigns.
  • Email campaign performance and engagement rates.
  • Accuracy and organization of account management processes.
  • Quality of reporting and insights provided to clients.

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