Back to Search Result
Previous Job Next Job

NOC Shift Engineer – ()

Email Job

Job Detail

  • Job ID 1007850
  • Industry Development
  • Qualifications Degree Bachelor

Job Description

Job Responsibilities/ Accountabilities:

Pro-active monitoring of the entire IT Infrastructure and applications systems.
Performance monitoring, diagnose, and resolve performance issues.
Applying software and hardware monitoring tools to detect and action faults & warnings
First Line resolution as per the SLA’s.
Follow up to confirm service availability and stability after resolution.
Logging tickets in the ticketing system take ownership and follow up to closure.
Log calls to service Providers on the various faults captured on proactive monitoring.
Updating Ticketing tool with relevant professional information during and after fault resolution.
Resolution of tickets assigned and closure within the working shifts.
Provision of the incident report with ticket closure.
Escalation of unresolved tickets to Support Level 2, NOC Engineers and the SME’s as per the Incident Management Procedures and keeping shift leader in copy of all escalation
Daily/shift reports as per shift responsibility.
Provision of the incident reports with ticket closure and Daily/shift reports as per shift responsibility.

Required skills

Ability to solve different network problems including those that cannot be resolved using typical me Bachelor’s Degree in Information Science, Telecommunications, Computer Science or Engineering or equ Experience in the Banking hardware and software. ITSM (ITIL) Certificate / Trainings. Knowledge of Technical, IT, NOC systems and procedures

Related Jobs

 
Required 'Candidate' login to applying this job. Click here to logout And try again
 
 
Required 'Candidate' login for send message Click here to logout And try again
 
 

Apply for this Job

  • Drop a resume file or click to upload.
    To upload file size is (Max 5Mb) and allowed file types are (.doc, .docx, .pdf)
    or
    Upload Resume
  • Upload Cover Letter

    To upload file size is (Max 1Mb) and allowed file types are (.doc, .docx, .pdf)

  • By clicking checkbox, you agree to our Terms and Conditions and Privacy Policy

 

Answers

 

Job Alerts

 

Account Activation

Before you can login, you must activate your account with the code sent to your email address. If you did not receive this email, please check your junk/spam folder. Click here to resend the activation email. If you entered an incorrect email address, you will need to re-register with the correct email address.