Operations Manager – Fahari Aviation

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Detailed Description

Principal Accountabilities (Responsibility)

Operational Leadership

Lead and manage day-to-day UAS operations, ensuring that all activities are conducted safely, efficiently, and in compliance with regulatory standards.
Develop and implement operational strategies, policies, and procedures to optimize UAS performance, reliability, and safety.

Team Leadership

Lead and mentor a diverse team of operational staff, fostering a culture of safety, high performance, accountability, and continuous improvement.
Conduct performance reviews, provide mentorship, and identify opportunities for professional development.
Recruit, train, and manage a team of UAS pilots, technicians, and support staff.

Client and Stakeholder Engagement

Act as the primary point of contact for major operational issues and lead negotiations with key suppliers and partners.
Ensure that customer service operations are aligned with the company’s commitment to delivering exceptional customer experiences.
Collaborate with sales and marketing teams to identify new business opportunities, develop proposals, and nurture client relationships to ensure customer satisfaction and retention.
Build and maintain strong relationships with key stakeholders, including suppliers, partners, and regulatory bodies.

Regulatory Compliance and Risk Management

Ensure all operational activities comply with relevant laws, regulations, and industry standards.
Develop and implement risk management strategies to mitigate potential operational risks and ensure business continuity.
Lead the response to any operational crises, ensuring quick resolution and minimal impact on the business.

Financial Management

Manage budgeting, forecasting, and cost control for the section, optimizing resource allocation and expenditures to achieve financial targets.
Work closely with the finance department to analyze financial data and develop strategies for cost reduction and revenue enhancement.
Prepare and present financial reports, business cases, and proposals to stakeholders, highlighting performance metrics and strategic recommendations.

Innovation and Technology Integration

Drive the adoption of new technologies and systems that enhance operational efficiency and effectiveness.
Stay abreast of industry trends and advancements and recommend the integration of relevant innovations into the company’s operations.
Oversee the implementation of digital transformation initiatives that support operational scalability.
Champion a culture of innovation, experimentation, and learning within the UAS service line, driving continuous improvement and staying ahead of industry trends.

The Application deadline closed.

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