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Outbound Lead at Wasoko

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Job Detail

  • Job ID 1018190
  • Experience  3 Years
  • Qualifications  Degree Bachelor

Job Description

Responsibilities:

  • Lead and supervise outbound associates to ensure accurate and timely order fulfillment
  • Ensure dispatch schedules and delivery timelines are met
  • Maintain operational efficiency and quality standards
  • Allocate daily workloads based on order volumes, resource availability, and operational priorities
  • Conduct quality checks to verify order accuracy, product quality, and compliance with pick lists
  • Ensure 100% trip scanning for real-time order visibility and tracking
  • Train team members on outbound SOPs, safety and operational standards,
  • Maintain a clean, safe, and organized outbound floor in compliance with health and safety requirements
  • Investigate and resolve shipment, documentation, or dispatch issues while escalating critical concerns promptly
  • Monitor and report on key operational KPIs
  • Support route staging and workload planning
  • Drive continuous improvement initiatives to optimize outbound efficiency, reduce operational costs, and improve customer satisfaction

Required Qualifications & Experience:

  • Bachelor’s degree in Supply Chain, Logistics, Business Administration, Procurement, or related field
  • 3–5 years of relevant experience in warehouse, logistics, or fulfilment center operations
  • Familiarity with ERP/WMS systems is an added advantage
  • Strong leadership and team management capabilities
  • Excellent communication and stakeholder coordination skills
  • Strong analytical, organizational, and problem-solving abilities
  • High attention to detail and commitment to operational accuracy
  • Proficiency in Microsoft Excel and operational reporting tools
  • Ability to perform effectively in a fast-paced, high-volume environment

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