Relationship Manager – Nairobi Region at Sidian Bank
- @TrendyJobbers | HR Outsourcing
- Full-time
- Posted 4 months ago
- Apply Before: September 3, 2025
- 0 Click(s)
- View(s) 1346
Job Detail
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Job ID 1012791
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Career Level Manager
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Experience 7 Years
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Industry Banking
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Qualifications Degree Bachelor
Job Description
JOB PURPOSE
The jobholder is responsible for managing client relationships to achieve the set sales targets and wallet share and ensure sustained business growth and profitability in the assigned customer segment. To sell, cross/upsell and deliver excellent sales and service of the bank’s products and services whilst building long-term profitable customer relationships.
KEY RESPONSIBILTIES
- Branch strategic input and planning
- Business Growth & Development
- Marketing & Brand Management
- Relationship Management & Customer experience
- Branch Operations
- Personal Leadership & Development
- Risk & Compliance
Branch Strategic input and planning:
- Contributes to the completion of the branch operational plan by preparing and implementing an individual business plan that encompasses strategies for performance on branch growth objectives.
- Formulate and implement personal initiatives for assigned and new business portfolio aimed at increasing new business and share of wallet from existing clients.
- Prepares a personal action plan that contributes to the overall branch budget.
Business Growth & Development:
- Full responsibility for all product lines and all sales and business development for new and assigned business portfolio.
- Achieve business growth of the Business portfolio (Both Assets and Liabilities) ensuring income, quality and portfolio growth targets are achieved.
- Growth in client recruitment, increased transactional income, cross selling of products ,Customer relationship management as per set bank targets.
- Develop new business opportunities and monitor business’s activities in line with the Bank’s long-term strategic and annual business plans and ensure that the Bank remains competitive and promptly reacts to changing market conditions and customer needs.
- Develop a new customer base by expanding markets and cross selling the bank products.
- Develop a focused relationship management system, which increases the branch ability to increase the flow of business and generate deposits, lending and revenues from existing and new customers in line with the enterprise strategy.
- Enhance the appropriate controls and monitoring mechanisms for the development of a high-quality lending.
- Ensure full compliance with the Bank’s Credit Policy, Central Bank of Kenya guidelines and appropriate provisions of the Banking Act with respect to lending.
- Enhancing relationship marketing and management – to establish, maintain, and enhance relationships with customers and other partners, at a profit, so that the both the customer and bank objectives are met achieved by a mutual exchange and fulfillment of the brand promise and updating the call reports.
- Ensuring compliance to the Environmental Social Management (ESM) policy and procedure in day to day branch business.
- Leverage position as a trusted advisor to the customers to proactively manage PAR.
- Utilize the banks MIS system for continuous tracking of own performance, monitoring of customer satisfaction and provision of management / statutory reports as applicable
Required skills
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