ICEA Lion Group Business Development Officer – Life Positions in Kenya

Job Summary

The primary responsibility of the Business Development Officer is to promote and expand the Group Life & Pensions business. This involves providing competitive quotations to clients, generating revenue through diverse distribution channels, processing new business, and ensuring excellent customer service.

Roles and Responsibilities

• Provide competitive quotations to prospects.
• Prepare and write proposals for submission and tender processing.
• Process documentation for new business acquisition.
• Prepare risk registers for various clients.
• Consult on effective cover for specific needs, considering various factors.
• Set up meetings, prepare, and deliver presentations to potential clients.
• Develop and maintain working relationships with intermediaries and existing customers.
• Ensure credibility with clients by maintaining detailed knowledge of current market conditions and competitors’ products.
• Deliver excellent customer service by promptly responding to queries and concerns.
• Provide market feedback and intelligence to management.
• Send out renewal instructions two months in advance.
• Regularly update the database of prospective and closed business, submitting a monthly report to managers.
• Adhere strictly to practices, procedures, and policies outlined in the business development operational manual, including the Code of Ethics.
• Maintain and update all forms of business contacts.
• Gather customer service feedback and report on intellectual and operational issues raised by clients.
• Prepare regular management reports.
• Manage broker/agent social forums to enhance relationships and reward good performance.
• Manage exhibition stands and corporate sponsorships.
• Travel out of town to source, renew, and collect premiums.
• Generate revenue from new and existing brokers and clients.
• Provide e-advice for system development initiatives affecting the business development team.
• Identify broker needs to help develop new business opportunities in collaboration with business development heads.
• Provide quotations and client services.
• Train staff (Executive Trainees and Business Development Assistants) and intermediaries.

Occasional Duties

• Participate in internal Ad Hoc Committees.
• Contribute to the automation of business functions.

Academic and Professional Qualifications

• Bachelor’s Degree in a business or social science-related field from a reputable university.
• Progress toward professional qualification(s) in insurance, e.g., ACII, FCII, or equivalent, is an added advantage.
• At least four (4) years post-qualification experience in a Life Assurance and Pensions Business Development function. Previous experience in sales and marketing is required.

Core Technical Competencies

• Appreciable understanding of the Kenya insurance market, prevailing business environment, and competitor products.
• Strong customer relationship management skills (internal and external customers).
• Effective communication skills, both written and verbal.
• Self-motivated with the ability to work independently or as part of a team.
• Good organizational and time-management skills.
• Positive attitude, self-driven, and able to work with minimal supervision.
• Strong negotiation and persuasion skills.
• Confidence in presenting to large groups.
• Trustworthiness and discretion when handling confidential information.
• Professional appearance and manner.
• Strong attention to detail, multitasking ability, and performance-oriented.