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CUSTOMER RELATIONS OFFICER

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Job Detail

  • Job ID 1023695
  • Experience  2 Years
  • Qualifications  Diploma

Job Description

About the Opportunity Abri Family Guardian Limited is seeking a customer-focused, articulate, and proactive Customer Relations Officer to join its team. The successful candidate will play a key role in building strong customer relationships, responding to inquiries, resolving complaints, and ensuring a positive and consistent customer experience. We are looking for someone who demonstrates professionalism, empathy, initiative, and a strong commitment to service excellence.

Key Responsibilities

  •  Respond promptly and professionally to customer inquiries through telephone calls, emails, messaging platforms, and other communication channels.
  • Build and maintain positive relationships with existing and prospective customers.
  • Receive, document, investigate, and resolve customer complaints and concerns.
  • Follow up on customer issues to ensure timely and satisfactory resolution.
  • Provide accurate information about the company’s services, procedures, and customer support processes.
  • Maintain accurate customer records and update relevant databases.
  • Escalate complex issues to the appropriate departments and monitor progress until resolution. •
  • Collect and analyze customer feedback to identify opportunities for service improvement.
  • Support customer retention, engagement, and satisfaction initiatives.
  • Prepare periodic reports on customer inquiries, complaints, feedback, and resolution rates.
  • Maintain confidentiality and handle customer information responsibly.

Qualifications and Requirements 

  • Diploma or Bachelor’s Degree in Customer Service, Business Administration, Communications, Marketing, or a related field.
  • At least 2–3 years of experience in customer relations, customer service, client management, or a similar role.
  • Excellent verbal and written communication skills.
  • Strong interpersonal, listening, and conflict-resolution skills.
  • Demonstrated ability to handle difficult customer interactions professionally.
  • Good computer skills and proficiency in standard office applications.
  • Experience using customer relationship management (CRM) systems will be an added advantage.
  • Strong organizational skills, attention to detail, and the ability to manage multiple priorities.
  • A positive attitude, high integrity, and a customer-first mindset.

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