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Collections Manager job at ENGIE

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Job Detail

  • Job ID 1007444
  • Experience  5 Years
  • Industry  Management

Job Description

Responsibilities
Monitoring & Process Management
• To oversee and assist in the monitoring and analysis of customer accounts for non-payments, delayed payments and other irregularities
• To ensure the cost of pursuing a customer debt is reasonable through cost / benefit analysis
• Monitor telephone reports on a weekly basis to ensure contact per day quota is achieved
• To monitor appropriate collections activity to ensure customers pay to agreed terms
• To monitor the quality of the team’s customer calls and develop actions to improve service standards
• To monitor team performance against financial and other targets and alert the line manager of situations that may lead to variance from plans

Required skills

• 5 years’ Experience in portfolio management/microfinance or its equivalent with a focus on loan co • Experience in team Management.

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