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Customer Care Assistant

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Job Detail

  • Job ID 1006066
  • Career Level  Officer
  • Experience  Less Than 1 Year
  • Industry  Management
  • Qualifications  Diploma

Job Description

(a) Job Specifications This is the entry and training grade for Diploma holders in this cadre. An officer in thislevel will work under the guidance of a senior officer. Duties and responsibilities at this level will entail assisting in: i. Overseeing the operation of customer care desks; ii. Ensuring customers provide feedback either manually or electronically; iii. Attending to reception telephone line; iv. Receiving and ushering in guests to the designated offices; v. Maintaining daily records of customers’ details; vi. Facilitating in the organization of events; and vii. Responding to customers’ inquiries.

Required skills

Diploma in Customer Service, Communication, Public Relations or equivalent qualification from a rec Fulfilled the requirements of Chapter Six (6) of the constitution Interpersonal relationship skills; Proficiency in computer applications; and Skills and competencies

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