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Human Resource & Client Success Officer at People FOCO

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Job Detail

  • Job ID 1019883
  • Experience  4 Years
  • Qualifications  Diploma

Job Description

KEY RESPONSIBILITIES

Recruitment & Executive Search 

  • Manage end-to-end recruitment assignments.
  • Prepare job advertisements and candidate briefs.
  • Source candidates through LinkedIn, job boards, referrals, social media, and the People Foco database.
  • Conduct CV screening and shortlist suitable candidates.
  • Carry out competency-based interviews.
  • Coordinate client interviews and candidate communication.
  • Prepare interview summary reports and recruitment recommendations.
  • Conduct reference checks.
  • Support onboarding of successful candidates.
  • Maintain the recruitment ATS and candidate database.

Client Account Management 

  • Act as the day-to-day contact for allocated HR outsourcing clients.
  • Schedule and attend client meetings.
  • Follow up on recruitment assignments.
  • Ensure agreed service levels are maintained.
  • Prepare monthly client reports.
  • Handle client queries promptly.
  • Identify opportunities to expand services within existing accounts.
  • Escalate complex HR matters to the Managing Director.

Business Operations 

  • Maintain recruitment trackers.
  • Prepare proposals and quotations.
  • Prepare contracts and HR documentation.
  • Support invoice follow-up.
  • Update CRM records.
  • Organize client files.
  • Coordinate meetings and training sessions.

Minimum Qualifications

  • Bachelor’s Degree in Human Resource Management, Business Administration, Psychology, or a related field.
  • Higher Diploma in HRM is an advantage.
  • Membership of IHRM.
  • Minimum 4 years’ HR and recruitment experience.
  • Experience in an HR consultancy or recruitment agency is highly desirable.

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