ICT Officer

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Job Detail

  • Job ID 1014204
  • Career Level  Officer
  • Experience  Less Than 1 Year
  • Qualifications  Degree Bachelor

Job Description

For appointment to this grade,

a candidate must have a Bachelor’s degree in Computer Science or Information Technology or related field or equivalent qualification from a university recognized in Kenya.

The following additional requirements are specific to the skills needed:

NETWORK SECURITY ENGINEER

A candidate must have relevant certifications such as Fortinet, Huawei, NSE 1-4, Cisco Certified Network Associate (CCNA), or Cisco Certified Network Professional (CCNP).

   Duties and Responsibilities
Duties and Responsibilities in this area will include:

  • assisting in configuring and maintaining network devices, including routers, switches, firewalls, and access points;
  • supporting while ensuring that network configurations are accurate and aligned with best practices;
  • collaborating with the network team to monitor network performance, availability, and security;
  • helping in identifying and addressing network-related issues to minimize downtime and disruptions;
  •  responding to and assisting in resolving network incidents and problems;
  • supporting with troubleshooting connectivity issues, performance bottlenecks, and other network-related challenges;
  • supporting in creating and updating technical documentation, including network diagrams, configurations, and procedures;
  • collaborating with the security team to implement network security measures, such as firewalls, intrusion detection systems, and access controls, to protect the Commission’s assets and data;
  • assisting in planning and implementing network upgrades and improvements;
  • collaborating with Deputy Director Infrastructure to deploy patches, updates, and new technologies;
  • working closely with other IT teams, including systems administrators, application developers, and support teams, to provide integrated solutions and support the overall IT environment;
  • coordinating with vendors for hardware and software procurement, support, and troubleshooting;
  • engaging in continuous learning to expand technical skills and knowledge in networking;
  • participating in network-related projects, such as network expansions, migrations, and implementations; and
  • performing any other related task as required.

SUPPORT AND HELP DESK ANALYST
A candidate must have:-

  • strong Microsoft 365 administration skills (Teams, One Note, SharePoint, One Drive);
  • experience with Google Workspace, Zoom, and SSO/Identity platforms (Auth0, Cognito, Azure AD);
  • basic SQL knowledge (Metabase/Snowflake) is a plus;
  • CompTIA A+ certification; and
  • Canvas LMS or similar learning management system experience will be an added advantage

Duties and Responsibilities
Duties and responsibilities in this area will include:

  • diagnosing and resolve complex issues specific to the Commission workflows, such as recruitment, email synchronization problems, integration errors, and recording database issues;
  • managing the ICT help desk, issue tickets and escalate complex cases to MIS Management with comprehensive details;
  • preparing monthly reports on tickets issued; and
  • overseeing the configuration of end user devices and printers.

SOFTWARE FRONT END ENGINEER
A candidate must have:-

  • strong knowledge of JavaScript, Type Script, HTML5, CSS3, and responsive design principles;
  • experience in integrating Restful APIs;
  • understanding of UI/UX best practices and design patterns;
  • experience with CI/CD tools (e.g., Jenkins, GitLab CI, Bamboo); and
  • proficiency in version control systems (e.g., Git).

Duties and Responsibilities

  • Duties and responsibilities in this area will include:
  • designing, developing, and maintaining scalable, reusable, and high-quality front end applications;
  • ensuring applications reliability, security, and performance across different platforms and devices;
  • collaborating with designers and backend developers to implement responsive and user-friendly interfaces;
  • participating in code reviews and contribute to frontend development best practices;
  • creating and maintaining technical documentation such as component guides, architecture diagrams, and test plans;
  • maintaining latest frontend technologies and suggesting any improvements when applicable; and
  • communicating effectively with both technical and non-technical stakeholders

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