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Front Office Receptionist, Radiology (Temporary) at Aga Khan University Hospital

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Job Detail

  • Job ID 1012659
  • Career Level  Officer
  • Qualifications  Certificate

Job Description

Responsibilities:

  • Warmly receive and attend to all patients in the Radiology department
  • Attend to client enquiries regarding institutional and departmental services
  • Book patients for Radiological procedures and give correct information on preparation for specific procedures
  • Liaise with radiologists, radiology technicians/radiographers and radiology nurses to ensure that the daily worklists are optimized with minimal wastage of appointment slots
  • Confirm appointments and follow up with insurance approvals and NHIF pre-authorization
  • Attend to incoming and outgoing calls and forward messages promptly to enhance overall communication
  • Ensure proper identification records are clearly indicated on documents for correct patient identification and easy retrieval when needed.
  • Bill procedures accurately as per the prices set by the institution for financial sustenance of the Department
  • Show initiative in managing the daily imaging lists
  • Participate in preparation of Quality Assurance audits to enable the department achieve its quality objective

Required skills

Certificate in Front Office /Customer Care Management Displays professionalism in all areas of work Effective communicator at both operational and interpersonal settings Proficient in computer, have excellent organizational and communication skills Training in Financial Management and an understanding of the operations within Radiology Department

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