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Lounge Supervisor at Plaza Premium Group

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Job Detail

  • Job ID 1012905
  • Career Level  Officer
  • Experience  3 Years
  • Qualifications  Diploma

Job Description

The Lounge Supervisor ensures that all the needs of the guests are meant and build exceptional guest experience. Represents the Lounge to the guest throughout all stages of their stay. Coordinate with the GSO to determine a guest’s reservation status and identifies their duration of stay.

Responsibilities:

  • Provide the highest standard of service to our guests.
  • Verify the reports generated by the GSO regarding guests’ admission, payment received and confirm on cash receipts reports.
  • Initiate any guest cancellation upon being informed by the GSO.
  • Page for flight departure for contracted Airlines, if applicable.
  • Carry out regular checks of all areas of the lounges, such as shower rooms and toilets to ensure consistent cleanliness. To page for the availability of shower facilities to guests
  • Possess good knowledge in general information of the airport including facilities, flight schedules, airlines information, directions to gates, etc.
  • Assist guests with the computer and/or email and internet services when require.
  • Assist and supervise the team and provide training.
  • Handle administrative work, including but not limited to staff roster, daily reports, etc.
  • To cooperate and work in a team for development, implementation, maintenance and improvement of the quality management system.
  • Ensure all the service staff are well groomed according to the PPG grooming
  • Overall, to achieve higher satisfaction level to Company’s target(s) set from time to time and conduct continual improvement to achieve the highest customer satisfaction level.

Required skills

Ability to multi-tasking while maintaining a positive attitude when working with guests & colleagues At least 3-5 years of work experience Be willing to perform shift work and work on weekends, Public Holidays. Customer-orientated with a pleasant disposition and the ability to work in a fast-paced environment Diploma in Food and Beverage, Hospitality Management or Business Management. Degree is an advantage

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