Customer Service Representative – (German and Italian Language Proficiency) at ATL Global Business
- @TrendyJobbers | HR Outsourcing
- Full-time
- Posted 5 hours ago
- Apply Before: April 9, 2026
- 0 Application(s)
- View(s) 6
Job Detail
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Job ID 1016532
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Experience 2 Years
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Qualifications Diploma
Job Description
Role Overview
- The Customer Service Representative (CSR) serves as the first point of contact for guests, ensuring smooth arrival and departure experiences while maintaining exceptional service standards. The role involves assisting clients throughout their journey, coordinating with internal departments, and supporting operational efficiency to enhance overall guest satisfaction.
Key Responsibilities
- Meet and assist clients at designated locations, including airports, SGR terminals, and hotels.
- Conduct guest briefings and provide accurate information regarding itineraries, accommodations, and travel arrangements.
- Assist clients with documentation, tickets, and travel materials prior to arrival and during their stay.
- Address guest concerns, lost luggage incidents, and operational challenges promptly and professionally.
- Maintain daily operational reports and updates regarding arrivals, departures, incidents, and guest feedback.
- Be available and respond to duty throughout assigned shifts, including during irregular hours.
- Support the JKIA Office Manager in ensuring departmental smoothness and efficiency.
- Build strong working relationships with hotels, airlines, suppliers, and internal teams, and be hands-on on relevant changes or developments in partner hotels or airport procedures to apprise the supervisor accordingly.
- Support the operations team in delivering seamless guest experiences throughout the travel journey.
Minimum Requirements
- Diploma in Tour Operations, Hospitality, or Customer Care.
- Fluency in English plus German and/or Italian language proficiency is mandatory.
- Minimum 2 years’ experience in customer service within the tourism or hospitality industry.
- Strong communication, problem-solving, and interpersonal skills.
- High attention to detail and strong organizational ability.
- Computer literacy with knowledge of Excel and Tourplan is an added advantage.
- Flexibility to work shifts and irregular hours when required.
Method of Application
Interested candidates should submit their resume and a cover letter detailing their relevant experience to atlglobalbusiness@gmail.com and copy (cc) hr@senseofafrica.co.ke using the subject line “CUSTOMER SERVICE REPRESENTATIVE APPLICATION” on or before 15 April 2026
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