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Relationship Manager – Public Sector Institutions – ()

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Job Detail

  • Job ID 1005578
  • Career Level Manager
  • Experience 7 Years
  • Industry Management
  • Qualifications Degree Bachelor

Job Description

Key Accountabilities/ Responsibilities 

  • Management of ongoing relationships with existing Public partners and where relevant, leverage those relationships to greater collective impact.
  • Managing Strategic partnerships agreements within the Public Sector.
  • Provide timely and accurate reporting of pipeline, strategic partnerships and management activities.
  • Developing own strategy with clear action plans to ensure achievement of desired results.
  • Growth of the existing deposit book as per the set organizational targets through growth of current accounts/collection business as well as wholesale deposits from the Public Sector.
  • New client onboarding through the development and maintenance of a pipeline of prospective clients within Public Sector to ensure sustainable growth of the Portfolio.
  • Identify and address assigned customer needs, ensuring that the overall service provided is in line with customer expectations and the terms of the service offer.
  • Provide specialist information, guidance and advise to customers through the delivery of excellent customer service to resolve customer queries and achieve customer satisfaction.
  • Prepare Customer sales coverage plans to ensure each relationship is managed according to the Equity Bank customer service charter with regular reviews of the customer portfolio to assess future needs and ongoing fee/income potential.
  • Identifying and developing new business proposals efficiently and expeditiously to ensure that potential new business opportunities are not lost to competitors.
  • Ensure adherence of all bank’s prescribed processes, standard operating procedures and central bank requirements.
  • Ensure great working relationship with team members for overall achievement of departmental goals.
  • Ensures that all new businesses are in line with AML/KYC and CTF laws and regulations and customer information is regularly updated.
  • Ensure adherence of all bank’s prescribed processes, standard operating procedures and central bank requirements.
  • Role Models the Brand and Corporate Values of the Bank both internally and externally.
  • Works as part of a team for the purpose of winning together.
  • Proposal Writing
  • Market Intelligence
  • Internal and External Stakeholder management
  • Product Development

Required skills

4 - 7 Years of working experience in the banking industry with 1 - 2 years in a leadership role Bachelor’s degree in commerce/business related field. Have relevant Banking industry experience in relationship management, product knowledge and risk ma Sound knowledge of the Banking Act and the regulatory framework in the Financial Services Industry Sound knowledge of the Public Finance Management Act 2012

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