JOB PURPOSE:

• This individual will be responsible for providing front-office and administrative support to ensure smooth day-to-day operations within the HR Department and the Programme. They will serve as the first point of contact for visitors and general inquiries, support HR administrative processes, and assist in maintaining organized office systems, records, and communication channels.

KEY ROLES AND RESPONSOBILITIES:

• Receive, screen, direct, and maintain records of all incoming phone calls, emails, and other electronic and front office correspondence.
• Receive, record, and distribute all incoming and outgoing letters, invoices, parcels, and other deliveries to the appropriate internal and external recipients.
• Manage visitor reception by professionally receiving, recording, and guiding visitors, ensuring a welcoming and organized front office environment.
• Provide general administrative support, including scheduling meetings and appointments, assisting with staff travel logistics, photocopying, filing, data entry, and other assigned office support tasks.
• Provide HR administrative support by contacting candidates, scheduling interviews, coordinating inductions and training, performing HRMIS data entry, supporting HR events, and handling other assigned HR-related administrative duties.
• Support HR service delivery by responding to, recording, and escalating general HR inquiries related to HR operations, HRMIS, policies, and procedures.
• Ensure the Reception and HR offices are well organized, presentable, and maintained in compliance with professional standards, policies, and procedures.

EDUCATIONAL QUALIFICATIONS AND CAREER EXPERIENCE:

• A minimum of a diploma in business administration, management, or related field from a recognized institution.
• Minimum of 2 years of experience in HR and Front Office Operations in a busy multi-cultural environment.
• Practical experience in the use of technology in HR and Front Office Operations.

Core Competencies:

• Demonstrated high levels of integrity and confidentiality.
• Excellent interpersonal, verbal, and written communication skills.
• Ability to work with diverse teams and build strong relationships.
• Ability to deliver quality outputs within strict timelines.
• Excellent customer service skills, very well groomed, and flexible.

QUALIFICATION :
• Must be worthy of a temple recommend
• Post High School education administration with minimum 2-4 years of experience in position or specialization or equivalent combination of education or experience
• Ability to apply advanced skills to the position or specialization; ability to adapt procedures, processes, tools, equipment and techniques to accomplish the requirements of the position; ability to perform duties and tasks of substantial variety and complexity; ability to perform assignments broad in nature and usually require originality and ingenuity.
• May serve as a resource to others in the resolution of complex problems and issues.
• Ability to work under general supervision; demonstrates experience and judgment to plan and accomplish assigned tasks and goals.
• May orient, train, assign and check the work of other volunteers.
• May perform other duties as assigned by the supervisor.

• Represent the company in meetings, negotiations, and local business interactions
• Accompany management during visits and meetings, providing interpretation and communication support in Russian, English, and Swahili
• Handle administrative and organizational matters, including support with documentation, registrations, permits, contractor search, and office or warehouse arrangements
• Conduct market intelligence, collect business information, identify potential partners, and assist with checking local counterparties
• Provide operational support to management, including logistics, visit coordination, and execution of business and personal assignments
• Monitor the implementation of tasks by local staff, contractors, and service providers
• Act as a reliable local point of contact for the company in Kenya

Requirements

• Bachelor’s degree or higher
• Graduates of Russian universities are strongly preferred, as we value familiarity with our business culture, communication style, and work ethic
• Fluent Russian is required
• Excellent command of English and Swahili is required
• Strong problem-solving, communication, and negotiation skills
• Ability to take initiative and resolve issues in a practical and persistent manner
• Willingness to personally follow up on matters with government offices, service providers, and other local stakeholders when necessary
• Good understanding of how administrative and business processes work in Kenya
• Valid driver’s license and access to a car will be an advantage
• Willingness to travel actively within Nairobi and other regions when required
• High level of honesty, responsiveness, stress tolerance, and ability to work under pressure in a multitasking environment

What We Offer

• Work in an international environment with clear and ambitious management
• Competitive salary starting from KSh 70,000, with final terms discussed individually with the successful candidate
• Flexible work format focused on results rather than time spent in the office
• A dynamic role with real responsibility and the opportunity to grow together with the business

The primary purpose of an Assistant Receptionist is to serve as the first point of contact for an organization, ensuring a professional and welcoming experience for all visitors and clients. This role is critical for managing guest flow, facilitating communication, and supporting the daily administrative operations that keep the front office running smoothly.

Requirements & Qualifications

Level of Education

• Atleast Secondary School Education

Specialized training/professional qualification

• Atleast Diploma in Business Management/Business Administration, Certificate in Front Office Operations.

Relevant Job Experience

• Must have worked in a similar position for atleast one year

Other competencies/skills/abilities required

• Must maintain at all times highest standard of hygiene, appearance and social skills
• Must have good communication and organization skills
• Must have drive initiative and creativity
• Must be a good planner
• Must be a team player

Key Responsibilities

• Reserve, register and assign rooms to guests, provide continuous source of information during their stay in the Guest House.
• Brief guests on the hotel services and all the places of amenities.
• Prepare all guests statement of bills and final invoice for settlement.
• Handle guest lost and found items as required.
• Maintain client weekly and monthly forecast for follow up business.
• Obtain feedback from guests and Clients and action promptly.
• Supervise the room racks, guest racks, reservation racks, guest room keys.
• Receive & distribute guest mail to respective departments.
• Solve guest’s problems to their satisfaction.
• Co-ordinate special needs with other Heads of Departments e.g. airport shuttle or special diets, Persons with disability care.
• Conduct Sales and Marketing and Promotions to clients over the phone, units website and social media.
• Prepare and submit daily departmental sales report to the accountant.
• Ensure that the front office team functions are professional and consistent standards expected in providing a high level of customer focus to meet business needs.
• Handle all revenues that come through the department in a transparent manner and ensure accurate records and safety of the monies.
• Implement fully the Jumuia Resorts Strategic plan and SOPs

Job roles

The Contact Center Officer delivers excellent customer service across all bank channels by handling customer inquiries, resolving issues within SLA, supporting digital banking services, and promoting bank products while ensuring compliance with banking regulations and internal controls.

KEY RESPONSIBILITIES

1. Customer Interaction & Issue Resolution (40%)

• Handle inbound/outbound calls, emails, chat, WhatsApp, and social media.

• Provide accurate information on bank products, accounts, cards, and digital services.

• Log and resolve customer queries using CRM systems.

• Escalate complex issues and ensure timely closure.

• Deliver service recovery and ensure one-stop resolution.

• Cross-sell and upsell bank products.

• Identify service gaps and provide feedback.

2. Digital & Card Support (20%)

• Support mobile banking (Mfukoni), internet banking, USSD, and digital onboarding.

• Assist with card activation, PIN issues, blocking/unblocking, and disputes.

• Promote digital adoption and share customer feedback for improvements.

3. Operational Excellence (20%)

• Adhere to KYC, data privacy, and internal control standards.

• Meet targets (AHT, FCR, quality, customer satisfaction).

• Ensure 100% accuracy in handling financial transactions.

Requirements

• Bachelor’s degree (Second Class Upper or equivalent).

• 1–2 years contact center experience (banking/telesales preferred).

• Strong communication and computer skills.

• Positive attitude, adaptability, and customer focus.

Key Competencies

• Effective communication

• Emotional intelligence & patience

• Fraud awareness

• Problem-solving skills

• Ability to work in fast-paced, shift-based environments

This role is central to ensuring smooth workflows, structured communication, and efficient administrative systems that reflect the premium standard of Rocind’s mission-driven model.

Minimum Qualifications

• Bachelor’s degree, Higher National Diploma, or equivalent certification in Business Administration/Management, or related fields
• A postgraduate diploma or Master’s qualification will be considered a strong advantage
• A diploma with relevant administrative experience, particularly in compliance or executive support, is welcome.

Core Responsibilities

• Managing client and stakeholder communication in a structured and professional manner
• Coordinating meetings, seminars, and corporate wellness events
• Maintaining digital records, internal documentation, and administrative filing systems
• Providing executive support to the Director with discretion and professionalism
• Preparing and coordinating corporate wellness programs and awareness initiatives
• Supporting the submission and filing of company tax returns

Key Attributes

• Professional discretion, confidentiality, and sound judgment
• Strong organizational, multitasking, and time-management skills
• Excellent written and verbal communication
• Commitment to maintaining objectivity and high performance in a mission-led environment

Job Summary
Location : Nairobi

Our company seeks to recruit a highly motivated and detail-oriented Accounts Assistant to join our team. The candidate will play a key role in the finance department, including  record-keeping, management and financial reporting.

Job Description

• Preparing bank and cash payment vouchers and ensure that all payments are properly and accurately supported
• Ensuring all transactions are correctly posted in QuickBooks and related accounting software.
• Ensuring that petty cash is accounted for and recorded in real time and on daily basis.
• Filing and maintaining proper accounting records and documentations
• Assisting with payroll processing and filing statutory returns
• Assisting to prepare finance reports and budgets
• Assisting in purchasing office stationery
• Consolidating reports
• Updating personnel files
• Maintaining service contracts
• Attending to office routine work
• Giving prompt response to enquiries/queries
• Ensuring staff time sheets are signed and filed
• Any other duties as may be requested from time to time.

Other requirements and Skills

• Excellent written and oral communications skills
• Can work under pressure and tight deadlines with minimum supervision
• Ability to work independently and as part of a team
• Strong knowledge of accounting principles and financial regulations
• Excellent organizational and time management skills.
• Strong attention to detail and accuracy.
• Integrity and professionalism in handling sensitive financial information.
• Adaptability and willingness to learn and grow in the role
• Have a positive attitude and self-drive

• We are seeking a highly organized and proactive Personal Assistant to support our Finance Director. The ideal candidate will help streamline operations, enhance reporting accuracy, and support our mission of driving cost efficiency and sustainable growth.

Key Responsibilities

• Manage and coordinate the Finance Director’s calendar, appointments, and meetings.
• Serve as the first point of contact for internal and external stakeholders.
• Prepare reports, presentations, and documentation.
• Handle confidential information with the highest discretion.
• Organize travel, accommodation, and itineraries.
• Attend meetings and take minutes when required.

• Provide a first-class facilities management service for both client and tenants.
• Management of all contractors ensuring all issues of risk are managed at all times.
• Develop and implement a facility management program including preventative maintenance and life-cycle requirements.
• Conduct and document regular facilities inspections.
• Ensure compliance with health and safety standards and industry codes.
• Allocate and manage facility space for maximum efficiency.
• Supervise maintenance and repair of facilities and equipment.
• Oversee facility refurbishment and renovations.
• Plan and manage facility central services such as reception, security, cleaning, fumigation, waste disposal and parking.
• Implement best practice processes to increase efficiency.
• Obtain quotes and tenders from vendors and suppliers.
• Calculate and compare costs for goods and services to maximize cost-effectiveness.
• Coordinate and monitor activities of contract suppliers.
• Manage contractor and vendor relationships.
• Responsible for cleaning, fumigation, housekeeping and security.
• Documenting processes and keeping financial and non-financial records.
• Monitoring maintenance budget spending
• Ensuring that all aspects of health & safety are adhered to, minimizing the risk to the client and the business.
• Inspect all contractors work to ensure satisfactory workmanship.
• Ensure all statutory inspections have been carried out and certificates received.
• Develop and keep accurate records of all maintenance inspections, H&S issues, consumable usage, utility usage and any other records pertaining to the positions as they become known.
• Oversee all shop fit outs to ensure that they are adhering to the approved shop fit or shop removal

The day-to-day role for this position will include that of a typical CEO role including;

• Prioritize executing the current strategy
• Focus on action over planning
• Implement strategies for improvement and branding
• Improve internal collaboration and investor relations
• Hit financial growth and efficiency targets

KEY SELLING POINTS FOR THE ROLE

• The opportunity to lead a business through a 2-year exit process.
• Backing by a reputable Private Equity firm.
• Strong market potential for growth through M&A and organic expansion.
• An underutilized yet highly experienced and engaged board of directors.
• An existing strong team, including a highly competent CFO.

Under the direct supervision of Head of Programmes, and overall supervision of the Head of Area Office East, the Programme Associate is responsible for the following duties:

Provide technical support and assist in the development and implementation of various food assistance and resilience activities and processes. The food assistance activities will include among others, in-kind food distribution, cash-based transfers, school meals and nutrition interventions while resilience building actions will include, among others, productive livelihood asset creation, harvest and post-harvest handling and management, market access and financial inclusion. Implementation of these activities will support alignment with wider Programme policies and guidelines while ensuring that deadlines and targets are met.
Provide specialized project management support to food and nutrition assistance and resilience programmes to ensure that the various activities are performed within the established targets following WFP’s policies and procedures.
Contribute to effective discussions on refugee transition agenda including roll out of differentiated assistance approaches.
Prepare a range of food assistance and resilience building project reports and data analysis and highlight trends/issues ensuring deliverables adhere to corporate standards and quality control.
Support the capacity building of WFP staff, cooperating partners and stakeholders on food, nutrition assistance as well resilience programming in the within Dadaab.
Oversee and/or review the work of camp of settlement-based staff members, providing practical advice and guidance, to contribute to delivering objectives to agreed standards and deadlines.

Your main duties and responsibilities will be:

Maintain office supplies and stationary
Ensure timely payment of admin vendors
Provide admin support for conferences and seminars
Arrange staff travel for regional & international travel.
Provide support to RO and visiting teams with visa processing and advise visitors accordingly on requirements for various visas.
Maintain flight tracking records eRA7VWf BIpnb
Monitor the performance of approved travel agents
Maintain monthly reports on tickets issued, and hotel reservations in the travel tracker.
Receive, screen and welcome visitors and direct them to relevant staff
Receive, record, and distribute all incoming correspondence and deliveries

Job Description

Duties and Responsibilities:

• Efficient Facilitation: Facilitate University management and administrative programs effectively.
• Policy Interpretation: Interpret and implement government policies, circulars, regulations, and management decisions.
• Compliance Assurance: Ensure compliance with legislations, statutes, policies, and guidelines.
• Committee Secretary: Serve as Secretary to University Executive Board, Staff Appointment, and staff disciplinary committees. Act as the Secretariat to University Council committee of Human Resource and Administration, and adhoc committees.
• Record Custodianship: Safeguard University official records following legislative, statutory, and policy guidelines.
• Event Coordination: Coordinate university-wide events, including training, protocol, and event management.
• Staff Welfare: Manage staff welfare, including Collective Bargaining Negotiations with staff unions.
• Additional Responsibilities: Undertake any other duties assigned by the Vice Chancellor.

Qualifications for Appointment:

• Academic and Professional: Relevant Bachelor’s Degree in specified disciplines, Master’s degree or equivalent, and membership in a relevant professional body (if applicable).
• Experience and Skills: Twelve years of administrative experience, with three years at the Deputy Registrar level or equivalent. Proficient in administration and management, possessing skills in organization, communication, time management, and customer care. Computer literacy is required.

Salary and Benefits:

• Basic Salary: Kshs 209,694 – 283,087
• House Allowances: Kshs 73,715
• Other Allowances and Benefits: As outlined in the terms of service for respective job grades or determined by the Council.

Application Instructions:

1. Applicants must email application letters, certified copies of certificates, and curriculum vitae (CV) detailing qualifications, experience, and three referees, along with telephone and email contacts.
2. Applications and related documents should be addressed to the Chair of Council, University of Nairobi, P.O. Box 30197, 00100, Nairobi, Kenya.
3. Applicants should specify their current designations, salaries, and associated benefits.
4. The application letter subject should include the job title and the reference code indicated in the advertisement.
5. Shortlisted applicants must provide up-to-date and valid evidence of compliance with provisions of Chapter 6 of the Constitution of Kenya, including clearances from Kenya Revenue Authority, Higher Education Loans Board, Ethics and Anti-Corruption Commission, Criminal Investigation Department, and Credit Reference Bureau.

DUTIES AND RESPONSIBILITY