• The Information Systems & Technology (ICT) Auditor is responsible for execution of internal audits covering all aspects of business processes, assessing risks on information systems, business operations and evaluating internal controls to provide an independent appraisal of internal control environment across the Sacco.

The Role

The successful jobholder will be required to:

• Conduct special audits as required, leveraging on Computer-Assisted Audit Tools (CAATs) such as, Python, ACL, and SQL Developer to efficiently extract, transform and analyse large volumes of data
• Design, implement and maintain data analytics models and scripts to support continuous auditing and monitoring activities.
• Collaborate closely with audit teams to understand specific audit requirements and translate them into effective data analytics and automation solutions
• Conduct comprehensive penetration tests on the core banking system, mobile banking, and other operational applications, networks, and ICT systems to evaluate the effectiveness of the implemented cybersecurity framework.
• Evaluate compliance with IT security policies, standards, and regulatory requirements across business units and ICT infrastructure.
• Stay up to date with emerging cyber threats, vulnerabilities, and regulatory developments in the cybersecurity landscape.
• Perform independent threat and vulnerability assessment tests and report on cyber risks and controls of the ICT systems within the SACCO and other related third-party connections.
• Test the adequacy and effectiveness of control measures on information systems, operational processes, credit, department operations and recommend corrective measures to be undertaken in areas of weakness.
• Utilize extensive understanding of business activities to recommend scope and objectives of assigned audits, execute audit procedures, perform detailed analyses, reach sound conclusions and document results for assigned audit activities.
• Ensure that all instances of significant risk or lack of control are properly identified, all findings are factually based & reported, with pragmatic & balanced recommendations & reports delivered in a timely manner.
• Actively participate in discussing audit findings and recommendations with line managers of the areas under review.
• Facilitate the communication of audit results and special projects via written reports and oral presentations to management.
• Assist in the annual risk assessment process and generation of annual audit plan.
• Assist in training/mentoring staff and develop and maintain the skills, knowledge and expertise to make valuable contribution to the internal audit team.

Skills, Competencies and Experience

The successful candidate will be required to have the following skills and competencies:

• Bachelor’s degree in information systems or computer science from a recognized university.
• Professional certification in IT Audit, Risk and Security e.g. CISM, CISSP, CISA, CRISC CISA & CPA as mandatory requirements
• Excellent understanding of auditing concepts and practices with a minimum of 3 years’ experience in IT and operation audit.
• Skilled in project management and maintaining composure under pressure while meeting multiple deadlines.
• Demonstrable knowledge in risk assessment and control concepts.
• Skilled in negotiation and conflict management to resolve problems that may arise during an audit.
• Excellent oral and written skills; a strong verbal communicator, analytical writer
• and able to clearly and concisely convey personal observations of processes, risks and controls.
• Excellent analytical ability both qualitative and quantitative to draw sound conclusions coupled with demonstrated knowledge and proper application of sampling techniques.
• Should have Certified ethical hacker certificate (CEHC)
• Excellent attention to details and organizational skills.
• KCSE Mean Grade: C+ and above
• Age: Above 30 years

• The ICT Officer will support in managing the ICT department of the Sacco, infrastructure implementation, system security, data security and disaster recovery.

The Role

The successful jobholder will be required to:

• Ensure the routine maintenance on ICT equipment is carried out;
• Ensure effective & continuous performance software, hardware & other related ICT equipment;
• Perform software, hardware upgrades & integration;
• Keep up to-date inventory of all ICT equipment and software installed;
• Providing technical support to system users;
• Managing capacity and performance of local area network;
• Managing systems security, performing backup and restore procedures;
• Train staff in application usage and troubleshooting;
• Provide user support for staff in soft/hardware systems;
• Ensure the reliability of email and Internet browser system;
• Regularly updating the Sacco website;
• Email management (be up to date with email/internet policy);
• Ensure all new staff are able to use ICT equipment effectively;
• Analyze the consistency and accuracy of data in the Saccos database(s);
• Assist in data collection, entry and verification;
• Ensure that all external service contracts are executed as per the SLA;
• Ensure that payments relating to service contracts are paid in time.

Skills, Competencies and Experience

The successful candidate will be required to have the following skills and competencies:

• Diploma/Degree in IT/BBIT, Computer Science, Information Systems,
• Software Engineering or related field.
• Proven 2-3 years related work experience preferably with deposit-taking Sacco.
• Required Professional certification in ICT fields (COMPTIA, CISCO, CISM,
• CISA, or similar certification) will be an added advantage.
• Understanding of networking technology, routing, switching, and firewalls.
• Overall understanding of enterprise systems.
• Strong problem-analysis and troubleshooting skills.
• Able to handle and assess critical situations, and coordinate with many team players to restore normal ICT services.
• Good time management skills.
• Able to work in cross-functional, multi-application, multi-service providers environment.
• Customer focus and interpersonal skills.
• KCSE Mean Grade: C+ and above
• Age: Above 30 years

• To oversee the administration, optimization, security and performance of the SACCO’s Core Banking System to ensure efficient service delivery and system reliability. Kenya Teachers SACCOs Association (KETSA), is recruiting on behalf of one of its member SACCOs, a leading SACCO in Kenya, for the following positions:

The Role

The successful jobholder will be required to:

• Ensure service availability on CBS and all integrating systems such as alternate channels.
• Undertake the administration and maintenance of CBS and integrated channels.
• Ensure accuracy, accountability, and delivery of all CBS changes, updates, upgrades, and patches.
• Offer technical assistance and guidance in projects, upgrades, customizations, and digital business initiatives.
• Oversee the system integration into the core banking system and day to day operational running of integrated channels.
• Analyze CBS problems and implement innovative fixes, monitoring, tuning and performance optimization.
• Recommend improvements to existing CBS technical and business processes to meet the SACCO’s requirements.
• Work closely with IT Security to ensure that applications are well secured.
• Work closely with testing/project teams to ensure solutions developed are defect
• free and meet business requirements.
• Support a 24/7 environment and resolve business and IT incidents with innovative solutions to ensure clients receive the highest level of service.
• Identify emerging user needs and plan for new systems features or changes to meet business requirements.
• Evaluate CBS capabilities and technologies for their potential application to business processes.

Skills, Competencies and Experience

The successful candidate will be required to have the following skills and competencies:

• A bachelor’s degree in information technology, computer science or related field is required.
• At least five (5) years’ experience in core banking application (preferably in SACCO/banking sector).
• Mandatory certification (e.g., Microsoft Certified: Azure Administrator, Oracle
• Certified Professional will be an added advantage).
• ITIL Foundation certification.
• Demonstrated in depth Java development experience.
• Certification in programming.
• Demonstrated experience in integration and middleware systems.
• Team player and attention to detail.
• Expertise/Proficiency in enterprise server operating systems and applications such as: Windows Server, Linux, Redhat, Oracle, DB2, MSSQL, Web Services, Java, Python, JBASIC.
• Strong understanding of cybersecurity and data protection.
• KCSE Mean Grade: C+ and above
• Age: Between 35 – 40 years

Responsibilities
Local employer engagement and accountability
Be an ambassador across all private and public sectors to represent the character, value, and capabilities of BYUPW students.
• Develop and maintain a strong network of local and international employers who willingly provide a minimum of 2,000 job opportunities annually for prepared BYUPW students living within a 50 kilometer radius of a Global Education Center. Must be able to develop relationships of trust with business and government leaders in a way that represents the high standards of BYUPW and the Church.
• Coordinate job fairs and open houses to introduce employers and other resources to meet and know prepared BYUPW students.
• Listen to and understand employer feedback loops to ensure alignment between student preparedness and
employer expectations.
• With no over promising, track employer satisfaction and job placement success to improve future opportunities career coaching with students Support Student throughout the job search process pipeline. Prepare students to be confident in their job search, to be hard working, honest, have initiative and set goals for a life-time career path.
• Assist with resumes, interview preparation, and career pathway planning based on individual readiness.
• Develop a network of local mentors of established LDS professionals who can guide students and also open doors for prepared students.
• Collaborate with the Success Network to ensure students are engaged in relevant work-readiness programs.
Conduct skill training
Cordinate with career development team in Salt lake City
Reports on GEC metrics
• Support Track and report on key student employment metrics as defined by the Career Development Team in SLC.
• Use PowerBI and other systems to monitor job readiness, placement, student progression, and employer engagement.
• Provide regular updates that support strategic decision-making and program improvements.

Qualifications
Must be worthy to hold a current temple recommend
• Bachelor’s degree required or 5 to 10 years of managing business operations.
• Minimum five years of P&L experience, responsible for business operations.
• Must feel confident engaging with high level business and community leaders.
• Experience in growing businesses and achieving goals is highly valued. Experience with career development and training is a plus.
• Fluent in English at a professional level (reading, writing, listening and speaking).
• Excellent interpersonal, writing, speaking, presentation, time management, and data analysis skills.
• Proficiency in Microsoft Office and learning management platforms preferred.

• Data pipeline and integration engineering
• Design, build and maintain secure, performant and reusable data pipelines and ETL/ELT processes to ingest, clean, transform and deliver environmental, administrative and partner data from multiple internal and external sources (APIs, databases, flat files, EO feeds) into UNEP’s corporate data platforms and the World Environment Situation Room.
• Implement internal process improvements: automate manual ingestion, optimize data delivery, re- design data architectures for greater scalability, observability and cost efficiency.
• Develop and maintain data catalogues, metadata and lineage that enable users to discover and understand available datasets and ensure compliance with UNEP’s data governance policies.
• Apply infrastructure-as-code and CI/CD practices (e.g. Git-based workflows, automated tests, containerization) in the deployment of data pipelines across development, test and production environments.
• Platform operations and quality
• Provide technical support to programme units to onboard new data sources, improve data flows and use self-service analytics safely.
• Participate in agile ceremonies, technical reviews and UNEP-wide digital communities of practice to share good practices in data engineering and DevOps.
• Perform other duties as may be required.

Education

• Advanced university degree (Master’s degree or equivalent) in computer science, information systems, data management, engineering or a related field is required. A first-level university degree in combination with two additional years of qualifying experience may be accepted in lieu of the advanced university degree.

Work Experience

• A minimum of five (5) years of progressively responsible experience in data engineering, data integration, data management or related area is required. Experience building and operating data pipelines from multiple sources, using ETL/ELT tools, is required.
• Experience with database programming languages (SQL) and at least one high-level programming language used in data engineering (such as Python) is required.
• Experience with version control and CI/CD toolchains (e.g. Git, GitLab/GitHub, Jenkins, Azure DevOps) for deploying data workflows is required. Experience with cloud or hybrid data infrastructure and with the deployment of data solutions in containerized environments is desirable. Experience working in or with UN entities, international organizations or other large, distributed organizations is desirable.

MAIN TASKS AND RESPONSIBILITIES 

Strategic Planning, Readiness and Coordination  

• Lead the planning and coordination of software rollout activities across facilities, warehouses, and partner sites.
• Develop and maintain implementation workplans, ensuring timelines are realistic, risks are identified early, and all parties are aligned.
• Conduct and oversee readiness assessments (staff capacity, infrastructure, master data, and system prerequisites) before each implementation phase.
• Ensure all pre-implementation requirements are fully met before authorizing progression to the next stage.
• Coordinate cross-functional teams (technical, medical, supply chain, M/E) and external partners throughout the implementation lifecycle.
• Track progress against milestones, proactively manage risks and delays, and escalate issues with recommended solutions.

System Setup, Quality Assurance and Go-Live 

• Own the end-to-end verification of system configurations against agreed technical specifications and operational requirements.
• Review and approve facility setups, user access controls, permission structures, item master lists, and location hierarchies.
• Ensure the completeness and accuracy of initial data loads before go-live.
• Lead go-live execution, verifying that core daily workflows — including receiving, dispensing, requisitions, transfers, and reporting — are functioning correctly.
• Identify, document, and drive resolution of issues in coordination with technical, partner, and support teams.
• Provide final go-live sign-off based on established readiness criteria.
• Review and validate the implementation work of junior officers and field staff before sign-off.

Quality Checks, Issue Management and Continuous Improvement 

• Ensure all implementation activities comply with approved standard operating procedures and quality standards.
• Validate that configured workflows support real-world operational and reporting needs at each site.
• Maintain accurate issue logs, monitor resolution progress, and escalate unresolved issues appropriately.
• Provide structured troubleshooting support during rollout and system stabilization phases.
• Capture lessons learned and contribute actionable recommendations to improve implementation standards and tools.

Capacity Building, Documentation and Post-Go-Live Support 

• Co-facilitate user training sessions, ensuring training content is practical, contextually relevant, and understood by end users.
• Develop and review implementation reports, site sign-off documents, and handover notes to a high standard.
• Mentor and support junior implementation staff through structured coaching and on-the-job guidance.
• Monitor early system usage patterns post-go-live to detect adoption risks and proactively address them.
• Lead or support follow-up visits and remote check-ins to ensure the system is functioning as intended after handover.
• Perform other duties as assigned. The duties and responsibilities listed in this document are representative of the nature and level of work assigned and not necessarily all inclusive.

Job Requirements

MINIMUM QUALIFICATIONS 

• Bachelor’s degree in health informatics, information systems, computer science, public health, business administration, economics or a closely related field.
• Minimum of 5 years of experience with digital health systems, information systems, or supply chain management software, preferably in healthcare or NGO settings.
• Experience leading or supporting full-cycle system implementations, including go-live activities, is preferable.
• Experience conducting readiness assessments, identifying implementation risks, and supporting issue resolution in multi-stakeholder settings is preferable.
• Experience supervising, mentoring, or reviewing the work of junior staff or field teams is preferable.
• Ability to interpret and apply technical specifications, implementation procedures, and quality standards.

• Carry out fiber internet installations in homes and business premises
• Install and configure fiber and wireless internet connections
• Perform on-site field work, including climbing poles and working at heights
• Handle ADSS (Aerial Fiber) installations, routing, and terminations
• Troubleshoot and resolve connectivity and network issues
• Provide on-site and remote technical support to customers
• Ensure proper testing, activation, and handover to clients
• Maintain professional customer interaction during installations and support visits

• Role Purpose: To manage internal and external communications, public engagement, and brand positioning of the Guild.

Key Responsibilities

• Develop and implement Guild communication strategies
• Manage media relations and public awareness campaigns
• Coordinate member communication and engagement platforms
• Manage digital communication channels (website and social media)
• Develop publications, advocacy materials, and Guild reports
• Support visibility of member achievements and Guild programs

Strategic Contribution

• Enhances Guild visibility and industry influence
• Strengthens member engagement and advocacy impact

• Teaching Excellence
  • Teach undergraduate and postgraduate courses in sound engineering, film audio production, and post-production sound design.
  • Incorporate studio-based learning, live recording, and industry-standard workflows.
  • Develop blended and online teaching materials using advanced e-learning platforms.
• Research & Scholarship
  • Conduct research in sound design, immersive audio (Dolby Atmos, binaural sound), and film soundscapes.
  • Publish in peer-reviewed journals and present at international conferences.
  • Engage in creative practice research, producing soundtracks, audio installations, or experimental sound projects.
• Student Supervision & Mentorship
  • Supervise undergraduate projects, postgraduate theses, and dissertations in sound engineering and film audio.
  • Provide career guidance, portfolio development, and industry mentorship.
  • Support student participation in film festivals, competitions, and collaborative productions.
• Curriculum Development & Quality Assurance
  • Contribute to curriculum design and benchmarking against leading global programs (e.g., USC School of Cinematic Arts, NYU Tisch, Berklee College of Music).
  • Integrate emerging technologies such as spatial audio, AI-driven sound editing, and interactive media soundscapes.
  • Participate in accreditation, review, and continuous improvement processes.
• Academic & Community Service
  • Serve on departmental committees and contribute to university governance.
  • Lead workshops, masterclasses, and community engagement initiatives in sound and film.
  • Build partnerships with studios, broadcasters, and creative hubs to enhance student opportunities.

Minimum Qualifications

• Master’s degree in Sound Engineering, Audio Production, Film Production, Music Technology, or related field.
• Minimum of three (3) years of university-level teaching experience.
• At least 24 publication points (16 in refereed journals) per CUE Standards (2014), or equivalent peer-reviewed creative portfolio/industry awards.
• Registration with relevant professional body (where applicable).

Preferred Qualifications (Global Benchmark)

• PhD in Sound Studies, Film Production, or Audio Technology.
• Demonstrated international research collaborations and funded projects.
• Experience in curriculum development aligned with AES (Audio Engineering Society) and film school standards.
• Industry experience in film sound production, post-production, or immersive audio technologies.

Required Competencies

• Proficiency with Digital Audio Workstations (DAWs): Pro Tools, Logic Pro, Ableton Live, Reaper.
• Expertise in sound recording and mixing: studio, field, and live environments.
• Strong understanding of film sound pipelines: dialogue editing, Foley, ADR, sound effects, and final mix.
• Ability to integrate emerging technologies (spatial audio, VR/AR sound, AI-assisted editing) into teaching.
• Effective communication, supervision, and mentorship skills.
• Commitment to ethical practice, diversity, and inclusive pedagogy.

• Applications Monitoring – Continuously tracking the performance and availability of banking applications, such as core banking, payment systems, integrations with third party applications.
• Troubleshooting & Incident Management – Quickly identifying, diagnosing, and resolving application issues that may impact business operations.
• User Support – Providing level 2 support to the business.
• Project support – be a subject matter expertise in supporting value-added services and project implementation.
• Change Management – Coordinating application updates, patches, and new releases to minimize disruption to business operations.
• Performance Optimization – Analyzing application performance metrics and implementing improvements to enhance speed, reliability, and efficiency.
• Security & Compliance – Ensuring that application support activities adhere to stringent industry security standards and regulatory requirements.
• Disaster Recovery & Business Continuity – Participating in the development and testing of recovery plans for critical banking applications.
• Vendor Liaison – Collaborating with partners and third-party service providers to resolve complex issues and manage service level agreements.
• System Integration – Assisting in the integration of various business applications to ensure seamless data flow and functionality.

Qualifications:

• Industry Experience – Prior experience in application support, particularly in financial services, banking, or insurance.
• 3 years minimum –in financial services, banking, or insurance.
• Educational Background – A degree in Computer Science, Information Technology, Software Engineering, or a related field.
• Technical Skills – Proficiency in programming paradigms (Java, Python, SQL), operating systems (Linux, Windows), and database management.
• ITIL Certification – Knowledge of IT Service Management (ITSM) frameworks, such as ITIL is added advantage.
• Project Management Training – Certifications like PMP or Agile methodologies is an added advantage.
• Security & Compliance Knowledge – Understanding of cybersecurity best practices and regulatory compliance is added advantage.
• Problem-Solving & Analytical Skills – Ability to diagnose and resolve complex technical issues efficiently.
• Communication & Collaboration – Strong interpersonal skills to work with cross-functional teams, vendors, and end-users.

ICT Strategy & Leadership

• Develop, implement, and manage ICT strategies aligned with the organization’s business goals.
• Provide leadership and direction to the ICT team, ensuring high performance and continuous improvement.
• Drive digital transformation initiatives to enhance efficiency, customer experience, and automation.

ICT Infrastructure & Systems Management

• Oversee installation, configuration, and maintenance of all IT hardware, software, networks, and communication systems.
• Ensure optimal performance, scalability, and security of core systems including credit management systems, databases, and digital platforms.
• Manage system upgrades, vendor relationships, and IT procurement in line with set budgets.

Cybersecurity & Risk Management

• Implement and monitor robust information security measures to protect data, systems, and networks.
• Lead cybersecurity initiatives including threat monitoring, incident response, penetration testing, and disaster recovery planning.
• Ensure compliance with relevant ICT policies, laws, and regulatory requirements such as Data Protection guidelines.

Systems Support & User Training

• Provide oversight for helpdesk operations and timely resolution of IT issues.
• Ensure proper documentation of systems, processes, and disaster recovery protocols.
• Coordinate user training programs to enhance system utilization and digital literacy.

 ICT Governance & Compliance

• Develop and enforce ICT policies, standards, and procedures.
• Ensure data integrity, backup, and business continuity plans are maintained and tested regularly.
• Conduct regular IT audits to assess system effectiveness and identify improvement areas.

Innovation & Continuous Improvement

• Identify and implement new technologies that can improve operational efficiency.
• Support development of digital products including mobile apps, customer portals, and CRM tools.
• Analyze ICT trends and make strategic recommendations to management.

Requirements

Qualifications & Experience

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• Master’s degree in IT, Data Science, Cybersecurity, or Business (added advantage).
• Minimum 7–10 years of experience in ICT, with at least 3 years in a leadership role.
• Experience in financial services, banking, microfinance, credit systems, or fintech is highly preferred.
• Strong knowledge of:-
• ICT infrastructure, networking, and cloud technologies
• Cybersecurity frameworks and best practices
• Database management (SQL, Oracle, etc.)

Key Responsibilities

• Web Design Support
• Front-End Development Assistance
• Website Maintenance & Optimization
• Content & CMS Support, such as WordPress or a headless CMS
• Collaboration & Learning

Required Skills & Qualifications

Technical Skills

• Basic knowledge of HTML, CSS, and JavaScript
• Familiarity with WordPress or other CMS platforms.
• Understanding of responsive web design principles
• Familiarity with UI/UX design tools (Figma, or similar)
• Basic understanding of version control (Git) is a plus

Soft Skills

• Strong attention to detail
• Creative problem-solving ability
• Good communication and collaboration skills
• Willingness to learn and adapt quickly
• Ability to manage time effectively and meet deadlines

• The IT Assistant is responsible for providing technical support and maintaining the seminary’s IT systems to ensure efficient delivery of theological education, administrative operations, and ministry training. The role supports faculty, staff, and seminarians by ensuring reliable access to computers, networks, learning systems, and digital resources.

Qualifications and Education

Experience

• Degree in Information Technology, Computer Science, or related field

Experience

• At least 1 year of relevant IT support experience preferred
• Experience working in an academic or institutional environment is an advantage

Technical Competencies

• Knowledge of Windows operating systems and Microsoft Office
• Hardware installation and troubleshooting skills
• Basic networking knowledge (LAN, Wi-Fi, routers, switches)
• Basic knowledge of cybersecurity and antivirus systems
• Familiarity with email systems and online learning platforms.

• Analyze client business processes and gather functional requirements
• Configure ERP modules based on business needs
• Participate in ERP implementation projects from requirement gathering to go live
• Prepare functional requirement documents and process documentation
• Conduct ERP system demonstrations and solution presentations
• Perform system testing and support User Acceptance Testing
• Train client teams on ERP usage and best practices
• Work closely with developers for customization requirements
• Provide post implementation support and system improvements
• Assist in identifying process gaps and recommending automation solutions

Requirements

• Minimum of 3 to 5 years experience in ERP implementation or ERP consulting
• Strong understanding of business processes such as Sales, Purchase, Inventory, Finance, or Manufacturing
• Experience working with ERP systems such as ERPNext, Odoo, SAP, Microsoft Dynamics, or similar platforms
• Ability to gather and document business requirements clearly
• Experience in ERP configuration, testing, and user training
• Strong analytical and problem solving skills
• Excellent communication and client interaction skills
• Ability to manage multiple projects and meet deadlines
• Bachelor’s degree in Business, Information Systems, Accounting, or related field
• Experience in ERP consulting companies is an added advantage

We are seeking a Senior Software Developer with deep Laravel and PHP expertise to architect and scale the systems that power our multi-branch operations. The role requires technical maturity, architectural clarity, and enterprise integration
experience; particularly across ERP platforms and core operational systems.
What You Will Own

• Core Platform Architecture
  • Lead backend engineering using Laravel as the primary framework.
  • Architect modular, service-oriented systems designed for scale.
  • Design database structures that support operational accuracy and financial integrity.
  • Make principled decisions balancing performance, cost, and maintainability.
• ERP & Enterprise Integrations
  • Architect and manage integration with ERP systems (inventory, finance, procurement).
  • Design secure APIs that synchronize POS, accounting, supply chain, CRM, and third-party services.
  • Ensure transactional consistency and reconciliation across systems.
  • Implement real-time and scheduled synchronization logic.
  • Establish structured data governance and validation protocols.
• Performance & Reliability Engineering
  • Optimize query performance and indexing strategies (PostgreSQL/MySQL).
  • Implement intelligent caching strategies (Redis, in-memory, queue workers).
  • Design systems for predictable uptime and graceful failure handling.
  • Embed logging, monitoring, and performance telemetry into production systems.
• DevOps & Delivery Discipline
  • Operate within Dockerized environments.
  • Contribute to structured CI/CD pipelines.
  • Maintain strict environment segregation (development, staging, production).
  • Support stable, frequent releases with rollback and observability safeguards.
• Technical Leadership
  • Mentor engineers and elevate coding standards.
  • Translate operational complexity into structured engineering execution plans.
  • Partner with operations and finance leaders to design systems aligned to real business workflows.
  • Drive engineering discipline, documentation clarity, and architectural consistency.

Technical Profile

Core Requirements

5–8+ years building production-grade systems.

• Advanced proficiency in Laravel and PHP (core stack requirement).
• Demonstrated experience integrating ERP and enterprise platforms.
• Strong relational database design experience (PostgreSQL/MySQL).
• RESTful API architecture and secure authentication patterns.
• CI/CD pipelines and containerization (Docker).
• Cloud infrastructure experience (AWS, Azure, or GCP).

Advantageous Experience

• High-transaction retail or health-tech platforms.
• Payment gateway and financial system integrations.
• Event-driven architectures or distributed system design.
• Multi-branch operational systems with inventory synchronization logic.

• Keep the Lights (and POS) On
  • Own first- and second-line support across POS, ERP, pharmacy systems, and inventory platforms
  • Ensure card payments, barcode scans, and receipt prints work every single time
  • Support store openings with clean system rollouts
• Debug Like a Pro
  • Diagnose root causes — not just restart-and-pray fixes
  • Troubleshoot hardware, network, and software issues with structured thinking
  • Escalate smartly to vendors with clean issue logs and clear articulation
  • Reduce repeat incidents through pattern recognition
• Own the Network Layer
  • Maintain LAN/WAN connectivity across branches
  • Configure routers, switches, firewalls, and Wi-Fi access points
  • Ensure CCTV and basic security infrastructure stay online
  • Validate backups and recovery protocols4. Hardware & Asset Discipline
  • Deploy and configure desktops, laptops, printers, scanners, and peripherals
  • Maintain a clean, up-to-date IT asset register
  • Track warranties, licenses, and renewals
  •  Standardize device configurations across branches
• Protect the Stack
  • Enforce password and access control discipline
  • Maintain endpoint protection and antivirus compliance
  • Support data protection and basic cybersecurity controls
  • Minimize exposure, reduce risk, tighten systems

What We’re Looking For

• Degree in IT, Computer Science, or related field
• 2–4 years hands-on IT support experience (retail or healthcare is a plus)
• Experience with POS and ERP environments
• Strong networking fundamentals (TCP/IP, DNS, DHCP — you speak fluent packets)
• Comfort in Windows environments and basic server management
• Vendor coordination experience CompTIA A+, Network+, or Microsoft certifications are a bonus; but practical troubleshooting skills matter more.

• The ideal candidate will provide hands-on support for a variety of end-user devices, ensuring smooth, efficient, and reliable operation of workplace technology. You will work independently on moderately complex incidents and service requests while delivering excellent customer service to internal clients.

MAIN TASKS AND RESPONSIBILITIES.

• Provide onsite and/or remote technical support for PCs, laptops, mobile phones, and peripheral devices.
• Support standard operating systems and commonly used business applications.
• Resolve incidents and fulfil service requests according to established procedures.
• Apply intermediate-level subject matter knowledge to troubleshoot and solve problems independently.
• Exercise sound judgment when evaluating unique or non-standard situations, providing recommendations when required.
• Deliver high-quality, client-facing communication—both verbal and written.
• Participate in small to medium-scale projects as needed.
• Offer feedback on new or updated technical processes to help improve efficiency.
• Perform device disposal services in accordance with company policy and compliance requirements.
• Collaborate with cross-functional teams when advanced or escalated support is required.
• Maintain accurate documentation of issues, activities, and resolutions.

QUALIFICATIONS

The job holder should have the following qualifications.

• Bachelor’s degree in IT or Computer Science
• At least 2–3 years of experience in a technical support or desktop support environment.

THE RIGHT PERSON FOR THE JOB

The ideal candidate should possess the following skills and competencies.

• Strong working knowledge of desktops, laptops, mobile devices, and assorted peripherals.
• Understanding of standard business software, productivity suites, and operating systems.
• Strong client-facing soft skills with the ability to communicate clearly and professionally.
• Ability to work independently and use good judgment within established guidelines.
• Proven ability to problem-solve in moderately complex technical situations.
• Willingness and capability to perform asset disposal services.
• Proactive approach to collaboration and continuous improvement.
• Ability to work in a dynamic, fast-paced environment.
• Strong sense of ownership and accountability in daily tasks.

WHAT WE ARE OFFERING THE RIGHT PERSON

We are offering the successful candidate a monthly gross salary of KES 135,000

Network Infrastructure Management (Primary Responsibility)

• Configure, administer, and maintain Cisco-based network infrastructure (routers, switches, firewalls).
• Design and manage VLAN segmentation, trunking, and routing protocols (OSPF preferred).
• Ensure network redundancy and ISP failover mechanisms suitable for 24/7 BPO operations.
• Monitor network health, bandwidth utilization, latency, and packet loss.
• Conduct proactive performance tuning to prevent service degradation.
• Maintain accurate and current network topology diagrams and IP addressing documentation.
• Manage structured cabling standards and rack organization.

Network Security & Risk Management

• Configure and manage firewall rules, ACLs, and network access controls.
• Monitor logs for suspicious activity and mitigate security risks.
• Support implementation of endpoint security and patch management protocols.
• Participate in disaster recovery planning and periodic failover testing.
• Ensure compliance with client security requirements and applicable data protection regulations.

BPO Production Support

• Provide Tier 2 technical support for network-related escalations.
• Support VoIP and call center telephony infrastructure.
• Maintain stable connectivity across production floors and support teams.
• Manage Active Directory user provisioning and related infrastructure tasks.
• Ensure printers, biometric devices, and other production-critical systems are fully operational.
• Coordinate with ISPs and external vendors during outages or escalations.

Monitoring, Reporting & Continuous Improvement

• Utilize network monitoring tools (e.g., PRTG, SolarWinds, Zabbix or equivalent).
• Generate monthly network uptime and performance reports.
• Conduct root cause analysis following incidents and implement corrective actions.
• Recommend infrastructure improvements aligned with growth and scalability plans.

Qualifications

• Cisco Certified Network Associate (CCNA) – Mandatory
• Diploma or Degree in Information Technology, Computer Science, or related field
• Minimum 3–5 years of hands-on networking experience
• Demonstrated experience managing Cisco network environments
• Experience supporting medium to large-scale endpoint environments (150+ users preferred)
• Prior experience in a BPO, call center, or high-availability environment is highly desirable

Client Partnership & Applied Solution Design

• Lead discovery sessions to understand client datasets, workflows, and ML objectives.
• Translate technical requirements into structured workflows, annotation guidelines, and quality frameworks.
• Provide clients with performance insights, delivery updates, and workflow recommendations.
• Identify opportunities to optimize or expand ongoing programs.

Program Delivery Leadership

• Oversee daily execution of AI/ML/CV/AV/ADAS workflows to meet accuracy, throughput, and timeline SLAs.
• Guide onboarding, calibrations, workflow transitions, and guideline updates.
• Partner with Delivery Leads on staffing, training, and production readiness.
• Maintain documentation and ensure alignment across teams.

Analytics, Quality & Root-Cause Insights

• Build dashboards and reports tracking accuracy, IAA, errors, productivity, and latency.
• Lead root-cause analyses and collaborate with QA/Training teams to drive improvements.
• Provide actionable insights that improve model training data and system performance.
• Communicate analytics to clients and internal technical teams.

Innovation & Continuous Improvement

• Recommend process optimizations using data trends and team feedback.
• Promote adoption of automation tools: pre-labeling, AI-assisted annotation, QC automation.
• Improve sampling, auditing, and annotation consistency frameworks.

Commercial & Pre-Sales Support

• Provide technical inputs for proposals, pricing, and Statements of Work (SOWs).
• Support RFI/RFP submissions with workflow and technical expertise.
• Participate in demos and client evaluations alongside Business Development.

Qualifications

Who We’re Looking For

Technical Expertise

• Strong understanding of annotation workflows for 2D/3D CV, NLP, LiDAR/RADAR, AV/ADAS datasets.
• Proficiency with tools like Labelbox, SuperAnnotate, Scale AI, CVAT.
• Experience designing workflows, taxonomies, guidelines, and quality processes.
• Solid analytics skills: Excel mastery; SQL/Python familiarity; experience with PowerBI/Tableau/Looker.

Leadership & Client Management

• Excellent communication, technical storytelling, and stakeholder management.
• Experience managing escalations, coaching teams, and leading in KPI-driven environments.

Education & Experience

• Bachelor’s degree in Computer Science, Engineering, Data/AI, or related fields.
• 8+ years in AI/ML operations, technical solutioning, or program delivery.
• Experience with annotation workflows, robotics, AV/ADAS, or computer vision is a plus.

The ICT Technician will be responsible for providing technical support in the installation, configuration, maintenance and management of ICT systems, network infrastructure and enduser support services within the University College.

Person Specification

• Hold a Bachelor’s degree in Information Communication Technology (ICT), Computer Science, Information Systems or a related field from an accredited and recognized University;
• CCNA 4 (Cisco Certified Network Associate) Certification or demonstrable CCNA-level knowledge in networking;
• Have at least three (3) years’ relevant work experience in a busy ICT environment;
• Experience in a university, public institution, or large organizational environment will be an added advantage

Duties and responsibilities:

• Installing, configuring, monitoring, and maintaining Network Infrastructure (LAN, WAN, wireless networks);
• Supporting Data Centre Operations, including servers, storage systems, firewall, backups, cabling, power, and cooling;
• Providing user and system support for Institutional ICT systems, including Microsoft Dynamics 365 ERP, LMS, and other core applications;
• Monitoring network and system performance to ensure availability, reliability, and security;
• Troubleshooting and resolving ICT-related hardware, software, and network faults;
• Assisting in the administration and support of Windows Server and Linux-based systems;
• Implementing ICT security controls in line with MNUC policies and best practices;
• Maintaining ICT documentation, system logs, asset registers, and incident reports;
• Providing end-user technical support and basic ICT training to staff and students;
• Performing any other ICT-related duties as may be assigned from time to time.

Method of Application

The Senior PHP Developer will be responsible for developing, enhancing, and maintaining live accounting and ERP systems. The role requires deep expertise in vanilla PHP, strong understanding of accounting workflows, and the ability to support mission-critical financial systems used by active clients.

Key Responsibilities:

• Design, develop, and maintain accounting and ERP system modules using vanilla PHP.
• Support and enhance live, production-level financial systems with minimal downtime.
• Develop and maintain RESTful APIs for system integrations and third-party services.
• Work closely with product and accounting stakeholders to translate business requirements into technical solutions.
• Troubleshoot, debug, and resolve system issues affecting financial data and transactions.
• Ensure system accuracy, data integrity, and performance for accounting processes.
• Optimize existing codebases for scalability, security, and maintainability.
• Participate in system upgrades, feature roll outs, and continuous improvement initiatives.
• Maintain proper documentation for system architecture, APIs, and key processes.

Qualifications and Skills:

• Proven experience as a Senior PHP Developer, currently or recently working on accounting or ERP systems.
• Strong command of vanilla PHP (framework-independent development is mandatory).
• Demonstrated experience developing and consuming REST APIs.
• Solid understanding of accounting concepts, financial workflows, and transactional systems.
• Experience supporting and maintaining live financial systems in a production environment.
• Strong database skills (MySQL or equivalent) with an emphasis on data accuracy and performance.
• Ability to work independently and take ownership of complex systems.
• Strong problem-solving, analytical, and debugging skills.
• Excellent communication skills and ability to work with non-technical stakeholders.

Backend Architecture & Engineering

• Design, build, and maintain a .NET 8.0 / C# backend using Clean Architecture and DDD principles
• Own the architecture and codebase across 14+ independently deployed microservices
• Deliver new features, refactor existing systems, and resolve performance bottlenecks

AI Systems & LLM Orchestration

• Design and operate production-grade AI pipelines across multiple LLM providers
• Optimize prompts and workflows for batch processing, personalization, and segmentation at scale
• Manage rate limits, failover strategies, and cost optimization across AI providers

Databases & Data Infrastructure

• Manage MySQL, Redis, and MongoDB in production environments
• Oversee bulk writes, caching strategies, event streams, and analytics pipelines
• Ensure data consistency and performance across distributed services

Infrastructure, Reliability & Monitoring

• Own Linux-based infrastructure, CI/CD pipelines, and service deployments
• Implement centralized logging, monitoring, alerting, and uptime tracking
• Proactively identify and mitigate reliability and scalability risks

API Integrations & System Resilience

• Manage 25+ third-party API integrations used in production
• Design retry, fallback, and graceful degradation strategies
• Ensure system stability when external providers fail or degrade

Team Leadership & Engineering Standards

• Lead and mentor a small engineering team through code reviews and architectural guidance
• Set and enforce engineering standards, workflows, and best practices
• Collaborate closely with the founder on product direction and technical strategy

What Makes You a Perfect Fit

• You are a senior, hands-on engineer who enjoys owning systems end-to-end
• You are comfortable being the most experienced technical person on the team
• You balance fast execution with long-term architectural thinking
• You take ownership of reliability, performance, and technical outcomes
• You thrive in early-stage startup environments

Required Experience & Skills

• Deep expertise in .NET 8.0, C#, ASP.NET Core, and Entity Framework Core
• Experience with distributed systems and independently deployed services
• Strong production experience with MySQL, Redis, and MongoDB
• Hands-on DevOps experience with Linux servers and CI/CD pipelines
• Experience managing large numbers of third-party API integrations
• Proven experience building and operating AI/LLM systems at scale
• Familiarity with AI-assisted development tools and workflows
• Strong understanding of monitoring, observability, and incident prevention
• Experience leading small engineering teams
• Strong English communication skills

Your Responsibilities:

• Implementing and maintaining an efficient inbox management system
• Managing and protecting the entrepreneur’s time and calendar
• Coordinating email, calendar, and task management seamlessly
• Arranging personal and business travel
• Conducting thorough research and creating detailed reports (e.g., competitor analysis)

What we look for:

• Highly motivated and driven individuals who strive for operational excellence
• Bachelor’s degree or equivalent work experience
• High problem solving ability (tested in our assessment center) & High agency
• Excellent written and verbal communication skills in English (C2)
• Strong organisational skills and attention to detail
• Proficiency with modern productivity tools and eagerness to learn new technologies like AI
• Ability to work independently and juggle multiple priorities effectively

What we offer:

Level up your career in an international and successful organization and enjoy:

• Competitive salary and performance bonuses potentially up to three months of salary
• Flexible work environment working fully remote
• Modern laptop/hardware provided by us
• Specialized training in AI and LLM tools
• Global exposure and the opportunity to work with top-tier founders
• Endless opportunities for personal and professional growth

a candidate must have a Bachelor’s degree in Computer Science or Information Technology or related field or equivalent qualification from a university recognized in Kenya.

The following additional requirements are specific to the skills needed:

NETWORK SECURITY ENGINEER

A candidate must have relevant certifications such as Fortinet, Huawei, NSE 1-4, Cisco Certified Network Associate (CCNA), or Cisco Certified Network Professional (CCNP).

   Duties and Responsibilities
Duties and Responsibilities in this area will include:

• assisting in configuring and maintaining network devices, including routers, switches, firewalls, and access points;
• supporting while ensuring that network configurations are accurate and aligned with best practices;
• collaborating with the network team to monitor network performance, availability, and security;
• helping in identifying and addressing network-related issues to minimize downtime and disruptions;
•  responding to and assisting in resolving network incidents and problems;
• supporting with troubleshooting connectivity issues, performance bottlenecks, and other network-related challenges;
• supporting in creating and updating technical documentation, including network diagrams, configurations, and procedures;
• collaborating with the security team to implement network security measures, such as firewalls, intrusion detection systems, and access controls, to protect the Commission’s assets and data;
• assisting in planning and implementing network upgrades and improvements;
• collaborating with Deputy Director Infrastructure to deploy patches, updates, and new technologies;
• working closely with other IT teams, including systems administrators, application developers, and support teams, to provide integrated solutions and support the overall IT environment;
• coordinating with vendors for hardware and software procurement, support, and troubleshooting;
• engaging in continuous learning to expand technical skills and knowledge in networking;
• participating in network-related projects, such as network expansions, migrations, and implementations; and
• performing any other related task as required.

SUPPORT AND HELP DESK ANALYST
A candidate must have:-

• strong Microsoft 365 administration skills (Teams, One Note, SharePoint, One Drive);
• experience with Google Workspace, Zoom, and SSO/Identity platforms (Auth0, Cognito, Azure AD);
• basic SQL knowledge (Metabase/Snowflake) is a plus;
• CompTIA A+ certification; and
• Canvas LMS or similar learning management system experience will be an added advantage

Duties and Responsibilities
Duties and responsibilities in this area will include:

• diagnosing and resolve complex issues specific to the Commission workflows, such as recruitment, email synchronization problems, integration errors, and recording database issues;
• managing the ICT help desk, issue tickets and escalate complex cases to MIS Management with comprehensive details;
• preparing monthly reports on tickets issued; and
• overseeing the configuration of end user devices and printers.

SOFTWARE FRONT END ENGINEER
A candidate must have:-

• strong knowledge of JavaScript, Type Script, HTML5, CSS3, and responsive design principles;
• experience in integrating Restful APIs;
• understanding of UI/UX best practices and design patterns;
• experience with CI/CD tools (e.g., Jenkins, GitLab CI, Bamboo); and
• proficiency in version control systems (e.g., Git).

Duties and Responsibilities

• Duties and responsibilities in this area will include:
• designing, developing, and maintaining scalable, reusable, and high-quality front end applications;
• ensuring applications reliability, security, and performance across different platforms and devices;
• collaborating with designers and backend developers to implement responsive and user-friendly interfaces;
• participating in code reviews and contribute to frontend development best practices;
• creating and maintaining technical documentation such as component guides, architecture diagrams, and test plans;
• maintaining latest frontend technologies and suggesting any improvements when applicable; and
• communicating effectively with both technical and non-technical stakeholders

• a Bachelor’s Degree in Public Policy, Public Administration, Political Science, Economics, Sociology or equivalent qualification from a university recognized in Kenya; and
• proficiency in Microsoft Office Suite and working knowledge of statistical analysis tools (e.g., e.g. Excel, SPSS, STATA, SAS, R, Eviews, nvivo, Atlas).

Duties and Responsibilities

• conducting desktop reviews, literature searches, and surveys to gather data on emerging trends in public administration, human resource management, and governance;
• assisting in analyzing qualitative and quantitative data to identify policy gaps, challenges, and opportunities for improvement in the public service;
• supporting the drafting of policy briefs, concept papers, circulars, and guidelines under the guidance of senior officers;
• assisting in monitoring the implementation of Commission policies across Ministries, Departments, and Agencies (MDAs) and collecting feedback for review;
• assisting in organizing and documenting stakeholder forums, workshops, and public participation exercises related to policy development;
• preparing routine reports on specific policy areas, tracking key performance indicators and compliance levels in MDAs; and
• maintaining an up-to-date repository of all Commission policies, regulations, and research reports for easy retrieval and reference.

POSITION SUMMARY:

The Technology department is responsible for the Development, Realization and Implementation of the strategic Digital Product Roadmap for Rainforest Alliance (including all supporting Technology processes), for all Global Business Initiatives and Assurance programs.

We are looking for a highly skilled Senior Developer .Net (MAUI) to build cross-platform applications using .NET Multi-platform App UI (MAUI). The ideal candidate will have expertise in .NET MAUI, strong experience with mobile application development, and a deep understanding of mobile development for both Android and iOS. As a Senior Developer, you will be responsible for leading the development and enhancement of cross-platform mobile applications while collaborating with other developers to ensure high-quality, scalable solutions.

RESPONSIBILITIES:

• Develop, maintain, and enhance cross-platform applications using .NET MAUI.
• Design and implement mobile-first solutions for both Android and iOS platforms.
• Collaborate with back-end developers to integrate .NET APIs and third-party services.
• Ensure that applications are responsive, performant, and consistent across all target platforms.
• Lead efforts to define best practices and guidelines for mobile development using .NET MAUI.
• Troubleshoot and resolve performance and scalability issues in mobile applications.
• Collaborate with UX/UI teams to implement high-quality user interfaces.
• Write unit and integration tests to ensure high-quality code and application stability.
• Mentor junior developers and assist with their technical growth.
• Stay up-to-date with the latest advancements in .NET MAUI, mobile development, and platform features.

QUALIFICATIONS:

• Bachelor’s degree in Information Systems, Computer Science
• 5+ years of experience in software development with a strong focus on mobile development.
• 3+ years of experience developing cross-platform applications using .NET MAUI.
• Deep knowledge of XAML, C#, and .NET Core.
• Strong experience with mobile application development for both Android and iOS.
• Experience with MVU (Model-View-Update) and MVVM (Model-View-ViewModel) patterns for mobile apps.
• Familiarity with mobile-specific design patterns and principles for performance, responsiveness, and user experience.
• Experience integrating .NET APIs, RESTful services, and third-party libraries into mobile applications.
• Familiarity with mobile testing frameworks and debugging tools.
• Experience with CI/CD pipelines for mobile apps.
• Strong problem-solving skills and the ability to work independently or in a team.

PREFERRED QUALIFICATIONS:

• Experience with Azure services and cloud-based mobile backends.
• Familiarity with Xamarin (for legacy apps or as a transition to .NET MAUI).
• Experience with unit testing frameworks like XUnit or NUnit.
• Microsoft Certified: Azure Developer Associate or other related certifications.
• Familiarity with App Center, TestFlight, or similar tools for app testing and distribution.
• Experience with Agile or Scrum methodologies.

Role Objective

Reporting to the Director of Finance, the Information and Communications Technology Manager will be responsible for overseeing and providing high-level support on hardware, software and network systems.

Job Summary

Financial:

• To prepare the Annual ICT Department Budget.
• To establish and maintain good working relationships with hardware and software suppliers and service providers, ensuring contractual responsibilities are met.
• To prepare monthly ICT reports and forecasts and schedule resources accordingly.
• Maintain operating equipment/supplies par level.

Operational:

• Establish/maintain internal controls and ensures compliance with ICT systems
• Inspect and evaluate all ICT Department equipment and supplies regularly and reports status necessary in evaluating efficiency
• Participate in constantly reviewing the current procedures and practices to ensure that the processes are simple for staff.
• To ensure that the hotel is adhering to all ICT Policies and Procedures.
• Conducts random check of ICT-related equipment and installations on the facility daily.

Systems maintenance and Development:

• Responsible for ICT training and development of ICT associates and all other users in the hotel
• Champion optimum usage of existing systems through training and system development work
• Explore system improvement opportunities

ICT Standards and Management:

• Prepare and periodically update strategic plans for ICT development for the hotel
• Develop and prepare major ICT projects, including budget and project timetables; and oversee implementation of approved projects.
• Keep alive the Manual of ICT Policies and Procedures.

Job Requirements:

• University degree in computer science or related field; Post graduate qualification will be an added advantage
• 5 years minimum in a suitable work environment, of which at least 2 in a senior managerial capacity
• Technical certifications
• Project management
• Troubleshooting skills
• Ability to prioritize effectively
• Excellent analytical, communication, and problem-solving skills.
• Attention to detail and ability to work with high levels of accuracy.
• Strong ethical standards and high levels of integrity.
• Proactive mindset with the ability to work independently.
• Ability to handle confidential information with discretion.

Follow all company policies and procedures; protect company assets. Address guests’ service needs. Exchange information with other employees using electronic devices. Develop and maintain positive working relationships with others.

Communicate with other IS personnel to troubleshoot and resolve technical problems or issues related to computer software and systems, internet access, hardware and peripheral equipment. Refer major problems or defective products to vendors/technicians. Respond to program error messages by finding and correcting problems or terminating the program. Enter commands and activate controls on computer and peripheral equipment. Inspect, test, and diagnose computer equipment and systems. Maintain inventory of all technology devices. Maintain computer networks, support server system(s), and supporting software. Provide network communications support. Maintain and upgrade hardware, software and website technical architecture related to hardware and telecommunication connectivity. Perform system backups. Provide end-user support. Manage user accounts, including set up, removal, and resetting passwords in order to ensure confidentiality and proper use. Install, configure, and modify workstations. Modify workstations, including set up of cables, desktop computers, laptops, docking stations, and printers. Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support. Secure all backup tapes and computer/telephone rooms. Educate users regarding procedures for securing Personal Identifiable Information (PII). Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

Key Responsibilities:

• Identify and generate new business opportunities within the cleaning and landscaping sectors.
• Build and maintain strong, long-lasting client relationships by providing excellent customer service.
• Develop and execute effective sales strategies to meet business growth targets.
• Conduct market research to identify emerging opportunities and trends in the industry.
• Plan and execute all digital marketing, including SEO/SEM, marketing database, email, social media and display advertising campaigns
• Design, build and maintain our social media presence
• Measure and report performance of all digital marketing campaigns, and assess against goals (ROI and KPIs)
• Identify trends and insights, and optimize spend and performance based on the insights
• Brainstorm new and creative growth strategies
• Plan, execute, and measure experiments and conversion tests
• Collaborate with internal teams to create landing pages and optimize user experience
• Utilize strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points
• Instrument conversion points and optimize user funnels
• Collaborate with agencies and other vendor partners
• Evaluate emerging technologies. Provide thought leadership and perspective for adoption where appropriate
• Experience of at least 2 years in digital marketing field is key

• The Web Developer Team Leader is a hybrid leadership position responsible for ensuring client satisfaction across the customer journey—combining customer relationship management with technical oversight of digital product delivery. You will lead a multi-disciplinary team of developers, designers, marketers, and customer success agents to implement and optimize Yellow Pages digital solutions (e.g., Yellow Connect, SEO, Paid Ads, Web Development, Email Marketing).

Key Responsibilities

Customer Success Leadership

• Act as the primary contact for high-value accounts, ensuring proactive and solution-oriented client engagement.
• Drive onboarding, product adoption, and retention strategies across all digital services.
• Analyse customer journeys, implement churn prevention tactics, and ensure timely resolution of issues.
• Develop upselling and cross-selling strategies using product knowledge (e.g., YellowSpot, SEO, Yellow Connect, Email Marketing).

Team & Project Management

• Lead a cross-functional team (developers, content creators, campaign managers).
• Assign tasks, monitor timelines, and ensure delivery of web and digital marketing projects.
• Represent the Customer Success team in executive and client meetings.
• Foster a collaborative and feedback-driven team culture.

Web & Product Fulfillment Oversight

• Oversee delivery of digital assets (e.g., websites, landing pages, SEO configurations).
• Ensure integration of marketing tools (e.g., Google Analytics, Tag Manager, Email Campaigns).
• Liaise with internal creative and technical teams to maintain high-quality standards.

Data, Reporting & Insights

• Generate and present client performance reports: website traffic, SEO KPIs, campaign ROI, etc.
• Maintain fulfillment dashboards and customer success KPIs to track efficiency and satisfaction.
• Provide data-driven recommendations to improve customer retention and lifetime value.

• We are looking for a highly organized and data-savvy professional to support day-to-day execution within Tupande\’s market access program. As the Extension and Aggregation Specialist – Data & Execution Support, you will be the operational engine behind the sourcing of high-value crops (avocado and macadamia). You will ensure that sourcing calendars are followed, volume and quality targets are tracked, and critical decisions are backed by real-time and accurate data. You will connect field teams and office strategy through seamless coordination, timely reporting, and performance insights that drive execution.
• You will report to the respective market access associate and support a team of field staff through provision of accurate, up-to-date and relevant data for informed decision-making.

Responsibilities

• Provide data insights that guide operational decisions and resource allocation
• Maintain daily and weekly sourcing trackers and dashboards
• Monitor KPIs and progress against seasonal targets
• Identify and escalate bottlenecks early to enable quick resolutions
• Prepare summaries, dashboards, and reports for leadership and field teams
• Ensure sourcing activities meet quality, quantity, and compliance benchmarks

• Drive revenue growth all the various digital channels through development and implementation of digital strategy. Providing digital knowledge input into customer and proposition development.
• Monitor monthly performance of systems and develop action plans to remedy any degradation of service.
• Compliance with internal and external regulatory policies and practices maintaining an appropriate level of risk management with business area.

• Read and understand the study protocol, and develop, review, and ensure adherence to study standard operating procedures (SOPs) in line with protocol requirements
• Develop and implement data management plans to ensure data accuracy, completeness, and integrity by strengthening data quality systems through routinely conducting data validation checks to flag out data queries and entry errors, thereby fostering concurrence and accuracy across all data collection and reporting systems
• Perform data quality checks and generate QC reports to enable prompt correction of discrepancies and Oversee data collection, cleaning, validation, and storage to ensure the accuracy and completeness of study data
• Plan, organize, and perform data quality audits; coordinate data cleaning through monitoring and evaluation activities; and verify data accuracy prior to the submission of all data reports
• Build the capacity of Data Officers to effectively manage and respond to various project data demands with competence and efficiency
• Train the study team on data collection tools, study tracking logs, and the use of the study database to ensure accurate and consistent data capture
• Design, develop, review, and maintain routine and ad hoc data collection tools including data entry forms, surveys, ODK, Excel, Epi Info, REDCap, and other databases to ensure efficient and accurate data capture
• Design, develop, and implement web-based and mobile health solutions to facilitate real-time data transmission, reporting, and information sharing
• Support the setup and maintenance of data-related hardware and network systems to ensure seamless data access, storage, and transmission
• Develop and implement project data mining scripts to automate data accuracy checks and generate reports on identified inconsistencies
• Ensure the monthly Performance Monitoring Plan (PMP) and performance dashboards are well-developed and aligned with project needs and integrated into the Decision Support and Electronic Health Records (DSEHR) system to enhance data-driven decision-making
• Establish and maintain a secure, organized database for longitudinal cohort study data to support accurate storage and retrieval of patient and project information.
• Ensure all data storage and handling practices comply with the Data Protection Act, 2019, including data confidentiality, restricted access, and proper documentation from the onset of data entry and storage
• Ensure project data and all related documents are securely stored in the designated physical or electronic repository mechanisms in accordance with organizational data governance policies
• Regularly update and back up the study database to prevent data loss and ensure continuous availability and integrity of data
• Prepare reports, dashboards, and visual summaries of project results using Power BI, Excel, Tableau, and other data visualization tools, and perform statistical analyses to derive meaningful insights from longitudinal data
• Ensure timely and accurate preparation and submission of project monitoring reports, including daily, weekly, monthly, quarterly, Data Safety Monitoring Board (DSMB), and sponsor reports, in alignment with reporting schedules and sponsor requirements
• Assist in the preparation of data summary slides and visual presentations for donors and project team meetings to support evidence-based discussions and decision-making
• Ensure compliance with regulatory requirements and ethical standards for data management and Attend to ad hoc data requests as may arise from time to time
• Collaborate with other members of the research team- Behavioral Care officers, Mentor mothers, Psychiatric nurses, data team, principal investigators, health facility staff, and larger Kargeno-research Hub staff
• Perform any other relevant duties as may be assigned from time to time to support project objectives and data management functions

This role begins with a 3-week onboarding and training program (covering both technical and functional aspects), after which you will take ownership of innovative and impactful projects.

Key Responsibilities

• Design, develop, and maintain high-quality business applications across a wide scope (POS, Accounting, Logistics, etc.).
• Collaborate with internal teams and external communities on innovative projects.
• Ensure accountability and quality for the features and applications you develop.
• Work directly on the software you build, from concept to deployment.
• Enhance workflows by creating intuitive frontend UIs using XML and JavaScript.
• Build APIs and connectors to integrate software with payment gateways, delivery providers, AI services, and more.
• Contribute to backend performance, optimization, and ORM improvements in Python/PostgreSQL.

Working Tools & Environment

• Programming Languages: Python, JavaScript
• Database: PostgreSQL (with ORM)
• Frameworks & Libraries: ORM systems, workflows, reporting engines, BI, AI integrations
• Collaboration Platform: GitHub
• Development Model: Open and community-driven

The Manager, Technology Risk is responsible for overseeing the bank’s technology risk management framework, ensuring that risks related to IT infrastructure, cybersecurity, data protection, and digital transformation initiatives are effectively managed. This role works closely with IT, cybersecurity, and risk management teams to identify, assess, monitor, and mitigate technology-related risks while ensuring compliance with regulatory requirements and best practices.

Key Responsibilities

Technology Risk Framework Implementation 

• Develop, implement, and maintain the bank’s Technology Risk Management Framework in alignment with regulatory requirements and industry standards (e.g., NIST, ISO 27001, COBIT, Basel).
• Ensure technology risk policies, procedures, and controls are effectively embedded across all business units.

Risk Identification, Assessment & Mitigation 

• Conduct technology risk assessments, including IT control testing, risk control self-assessments (RCSA), and scenario analysis.
• Identify emerging risks related to cybersecurity threats, third-party IT risks, cloud computing, AI, and digital banking platforms.
• Implement risk mitigation measures to strengthen IT security and resilience.

Cybersecurity & Data Protection Oversight 

• Work closely with the Information Security and IT teams to assess cyber threats, vulnerabilities, and incident response strategies.
• Ensure compliance with data protection laws (e.g., GDPR, Kenya Data Protection Act) and regulatory requirements.
• Monitor cybersecurity incidents and oversee remediation efforts.

Third-Party & Vendor Risk Management 

• Assess technology risks associated with third-party vendors, cloud service providers, and IT outsourcing arrangements.
• Conduct due diligence and continuous monitoring of critical IT service providers.

Regulatory Compliance & Audit Coordination 

•  Ensure adherence to local and international regulatory requirements, including CBK ICT Risk Guidelines, Basel III, and ISO standards.
•  Act as the liaison between IT, internal audit, and external regulatory bodies during technology risk audits.
•  Address and close audit findings related to IT risk.

Business Continuity & Incident Management 

• Support IT Disaster Recovery (DR) and Business Continuity Planning (BCP) initiatives.
• Coordinate technology risk incident response efforts and ensure timely reporting of critical IT disruptions.

Technology Risk Reporting & Governance 

• Develop and present technology risk reports, dashboards, and key risk indicators (KRIs) to senior management, the Risk Committee, and Board-level governance forums.
• Track and monitor IT risk remediation plans, ensuring timely resolution of identified risks.

Training & Awareness 

• Conduct technology risk awareness training for business units to promote a risk-aware culture.
• Support risk management capacity-building initiatives for IT and business teams.

Strategic Leadership

• Define and execute the ERP technology vision, roadmap, and long-term strategy in line with the company’s business goals.
• Oversee ERP selection, customization, integration, and continuous improvement initiatives.
• Provide executive-level recommendations on technology investments, partnerships, and innovations.

ERP System Management

• Lead the design, implementation, and maintenance of ERP solutions covering finance, supply chain, HR, manufacturing, and other business functions.
• Ensure system scalability, security, and performance meet organizational demands.
• Collaborate with stakeholders to identify gaps and opportunities for ERP enhancements.

Team Leadership & Development

• Build and lead a high-performing ERP/IT team, fostering a culture of innovation, collaboration, and accountability.
• Oversee recruitment, training, and development of ERP technical and functional experts.

Governance & Compliance

• Ensure ERP systems comply with data protection laws, industry regulations, and internal policies.
• Develop and maintain technology governance frameworks, disaster recovery plans, and risk management protocols.

Stakeholder Engagement

• Act as the primary liaison between the technology team and business leadership.
• Translate complex ERP concepts into business language for executives and non-technical stakeholders. 

Emerging Technologies & AI Development

• Lead the exploration, development, and integration of Artificial Intelligence (AI) and Machine Learning (ML) capabilities into ERP systems to enhance automation, analytics, and decision-making.
• Identify AI-driven opportunities to improve operational efficiency, customer experience, and predictive business insights.
• Collaborate with business units to design AI-powered tools, including chatbots, intelligent forecasting, and process optimization models.
• Stay updated on AI trends, regulations, and best practices to ensure ethical and compliant AI adoption.

• Continually review and update security policies, standards, and guidelines in response to the everchanging cyber threats in coordination with Enterprise Risk Management team
• Monitor and drive compliance to internal and global cyber security related policies and standards, Vodafone Cyber Health Adaptive Risk Method (CHARM) controls and applicable Market laws and regulations.
• Coordinate stakeholders to deliver on targets or agreed business outcomes. Coordinate periodic independent assurance of critical products and services.
• Coordinating implementation of recommendations from independent assessments.
• Conduct cyber risk assessments to determine cyber risk profile and define treatment plans.
• Recommend cyber security services improvement plans.
• Coordinate projects handover process within the cyber security functions. Continually review, implementation and improvements of the user access governance process.
• Coordinate periodic cyber security knowledge transfer, awareness sessions and phishing simulations to staff in line with strategy.
• Participate actively in cyber security events and trade shows, reporting and presentations.
• Communications, reporting and presentations skills.
• Implement actions to close MPA risks, audits, and reviews (internal and external).

Scope of Work:

Key activities to be undertaken by the Consultant:

Requirements Analysis & System Design

• Gather business and technical requirements from the client organization.
• Develop the system architecture, data flow, and functional specifications for a Balanced Scorecard automation tool.

Software Development & Integration

• Build a secure, scalable, and user-friendly Balanced Scorecard application (web/cloud).
• Automate KPI tracking, scorecard updates, and dashboard generation.
• Integrate with relevant enterprise systems (ERP, HRMIS, CRM, BI tools).

Visualization & Reporting

• Develop interactive dashboards for different organizational levels.
• Enable multi-format exports (PDF, Excel, PowerPoint) and automated alerts for performance gaps.

Testing, Training & Handover

• Conduct system testing and troubleshooting.
• Train end-users and provide comprehensive documentation.
• Offer ongoing technical support as required.

Key Responsibilities:

• Transfer data from paper formats into computer files or database systems using keyboards, scanners, or other tools.
• Enter data provided directly by customers.
• Create spreadsheets with large datasets while ensuring zero errors.
• Verify accuracy of data by cross-checking with source documents.
• Update existing records accurately and promptly.
• Retrieve information from databases or electronic files when requested.
• Perform regular backups to ensure data security.
• Organize and store paperwork after data entry to prevent data loss.

Key Outputs/Deliverables:

• Accurate and timely daily cash flow reports.
• Prompt processing of client payments upon invoice receipt.
• Safe and organized document storage for easy retrieval during audits.
• Compliance with the company’s finance and accounting policies.
• Timely posting of transactions in the financial management system.

CRM:

• Identify an appropriate CRM Platform for use by the project.
• Design and develop the CRM based on the project requirements.
• Maintain data and information on the CRM.
• Ensure CRM is secure.

Information Security:

• Create and enforce information security policies, including access controls and incident response procedures.
• Identify and mitigate security risks through regular assessments and audits.
• Ensure compliance with data protection regulations and organizational privacy policies.
• Ensure the database management systems adhere to best practice, comply with the Data Protection Act of 2019, and are accordingly updated.

System Security and Development:

• Conduct security assessments, penetration testing, and maintain disaster recovery plans.
• Recommend technology solutions for operational efficiency, staying updated on industry trends.

Training and Awareness:

• Provide training programs on data security and privacy for KFM staff and other stakeholders.
• Promote a culture of security awareness to reduce the risk of data breaches.
• Train and support recipients in uploading data to the reporting portal
• Training and support to IVA in the use of verification database

System Development and Support:

• Oversee and coordinate the development of data-related systems and applications.
• Provide ongoing support and maintenance for data systems to ensure functionality and security.
• Regularly update and maintain KOSAP-FM website by improving its look and feel

This is a great opportunity for someone who enjoys building systems from scratch, loves to problem-solve, and wants to be part of a purpose-driven startup.

Key Responsibilities

• Operations Setup & Support
  • Help design and document internal workflows, templates, and SOPs
  • Assist with company registrations, contracts, and compliance across jurisdictions
  • Support procurement, admin, and digital tools setup
• HR & People Ops
  • Help draft HR policies, onboarding processes, and contractor agreements
  • Support recruitment administration and tracking systems
• Finance & Governance
  • Support basic financial operations (e.g. invoicing, expense tracking, budgeting frameworks)
  • Assist in building governance frameworks, reporting templates, and internal documentation
• AI Integration
  • Identify and test AI tools to improve productivity (e.g. Notion AI, ChatGPT, automation tools, Zapier, Airtable, etc.)
  • Set up and train internal teams on how to use AI tools for admin, research, and content support
• Special Projects
  • Provide support on research, presentations, grant proposals, or partner onboarding as needed
  • Coordinate with external service providers (lawyers, accountants, designers, etc.)

• Develop high-quality business content, including reports, proposals, and presentations.
• Research and write engaging business blogs, case studies, and white papers.
• Translate complex business concepts into clear, persuasive content.
• Collaborate with marketing and sales teams to create impactful messaging.
• Edit and proofread business documents for clarity and accuracy.

• Effective IT-Business Collaboration: Establish and maintain a productive working relationship with the business area, ensuring that IT services align with and support business objectives.
• Seamless IT Service Delivery : Efficiently manage and resolve business function/area IT issues, achieve high user satisfaction scores ensuring minimal disruption to business operations
• Service Quality and User Satisfaction : Maintain high levels of satisfaction among end-users within the business function/area through responsive and efficient IT service delivery
• IT Security and Compliance : Drive and ensure IT governance and security within business function/area to ensure compliance to regulatory requirements and audit standards
• Enhanced Process Efficiency : Identify opportunities for process improvements within the business function/area and implement technology solutions that drive efficiency

Key Responsibilities:
Responsible for support of Oracle database systems including but not limited to availability, performance, and reliability of database systems.
Responsible for interfacing with application development teams to ensure applications fit within the Oracle database systems with scalability, reliability and security designed and implemented from the onset.
Perform database performance analysis, tuning, capacity planning, system sizing and ongoing maintenance to ensure maximum performance.
Implement database backup and recovery strategies that meet KCB’s recovery and availability requirements.
Setup and document database related processes and procedures for Business Continuity.
Recommend best practices and ensure they are implemented and incorporated into DBA procedures.
Diagnose and solve complex problems including non-functional problems such as performance issues with Oracle Engineered Systems by identifying workarounds and driving resolution.
Provide technical guidance for design, development, integration and testing of production Oracle databases.
Responsible for ensuring conformance to security standards for all Oracle databases.
Design BCP and HA solutions for Oracle database systems in order to achieve required uptime SLA for mission critical applications.

• Work with IT staff to provide solutions throughout the software lifecycle,
• Understanding and documenting user requirements,
• Translate business requirements to System Designs/specifications,
• Participating in application development, testing and documentation of test results,
• Prepare system documentation – user manuals / guides and technical manuals.
• Trouble shoot application issues and recommend solutions,
• Responding to user queries arising from issues experienced in using software applications,
• Integrating and presenting data,
• Participate in providing innovative solutions to challenges experienced in the use of IT solutions,
• Participate in drafting and review of policies for better management of IT solutions,
• Perform any other duty commensurate with the job role as directed by management.

Reporting to the Manager End User Hardware, Hardware Support Specialist will support the deployment of end user hardware and related software. To ensure that all components are maintained and work reliably to meet the Bank’s needs and to promote the effective use of new and existing technology. The jobholder role is to also maintain an inventory database containing information regarding the deployed hardware as appropriate.

Key Responsibilities; –

• To perform deployments of new hardware in adherence to the Bank’s standards and best practice.
• Determine and enforce end user hardware specifications and configuration standards
• Receive faulty hardware from the end users, diagnose, repair and/or escalate to the vendor for repair as necessary.
• Research, testing and implementation of new hardware technology and related software as needed to enhance performance of existing equipment
• Reconcile bank’s hardware to ensure that it tallies with records held in the bank’s books.
• Ensure that the bank’s data is eradicated from hardware components that are due for disposal.
• Participate in Business Continuity Processes as per bank set guidelines and standards

The Authority thereby invites suitably qualified applicants to apply for consideration to join the 2024 Internship Program (November intake)

Kindly Note:

• The Authority does not guarantee employment after completion of the Internship Program;
• Incomplete applications will not be considered; and
• Diversity balance considerations will be applied in the selection process.

We are looking to recruit Graduate Trainees to join our experienced team in the Nairobi Office.

Who we are looking for

• Candidates that display the RSM DNA (curious, caring, collaborative, critical thinker, and courageous)
• Passionate and dedicated learner
• Collaborative team player
• Problem solver
• Strong and effective communicator
• Excellent time management and organizational skills
• Strong work ethic
• Confident and proactive
• Capable of working well under pressure and meeting deadlines
• Self-motivated and initiative-driven

To provide user support and customer service on the College supported computer applications and platforms as well as to troubleshoot problems and advise on the appropriate action.

Main Duties and Responsibilities

The duties and responsibilities are;

Provide teaching and orientation to new students of existing technology.
Provide network access to all staff and students
Carry out Daily, Weekly and Monthly backups for the processes management systems, and ensure that the backup media are kept in safe custody as required.
Implementation of approved data management System job requests as per the users’ requirements.
Organize and facilitate training for the data management system to users according to the users’ needs.
Assist in developing training materials for any acquired management system, and Basic Computer usage.
Overseeing all hardware and software installation and network connectivity to all Computer Workstations.
Ensuring that the college IT systems are working as they should, 24hrs a day, by ensuring timely repair and replacements.
Install and configure operating systems to an agreed standard.
Compile support centre technical documentation, guidelines and procedures and ensure they are disseminated to users.
Participate in appropriate training activities.
Producing necessary reports/Statistics on performance of the system.

1. Website strategy, development and maintenance:

Contribute to the development of a cutting-edge web communication strategy for the corporate website(s) and child/affiliated sites and pages to ensure these are aligned with the organization’s mandate, objectives and brand identity. – Manage the development, maintenance and enhancement of the organization’s websites and pages, ensuring these remain functional, intuitive, user-friendly and technically efficient. – Set compatibility and technical standards that ensure site accessibility for all users, including in languages. – Guide web developers, designers and service providers in implementing technical solutions and improvements. – Provide technical support to internal stakeholders and end-users regarding website functionality, navigation and content management system usage. – Troubleshoot technical issues, bugs and errors to ensure smooth operation of the websites. – Collaborate with IT support teams or external vendors to address more complex technical challenges, services and subscriptions required and facilitate deployment of new applications. 2. Business analysis and quality assurance:
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Conduct business analysis, process mapping and requirements elicitation to identify the needs and priorities of internal stakeholders and define business requirements for websites, campaign sites and other pages. – Validate and translate business requirements into application functionality, specifications, project documentation and workplans. – Engage in conceptualization of new products and solutions, using innovation, design thinking and prototyping. – Serve as focal point for internal stakeholders, ensuring website content and functionality meet business objectives and align with overall strategies and are regularly updated in languages. – Work closely with graphic designers, UX/UI specialists, and content creators to maintain visual consistency, usability and branding across the website. – Provide specialized training to team members, content providers and website users on content management best practices, CMS usage, website protocols and templates to raise awareness of the role of the website in enhancing user engagement and growth of UNEP’s audiences. 3. Content strategy and management:
Develop and implement a comprehensive web content strategy that aligns with the organization’s objectives and target audience. – Institute an effective and efficient workflow process and content management system, coordinating page/feature development and implementation, editing and translation. – Source high-quality content for the website, ensuring that content is accurate, engaging, SEO optimized, and adheres to brand guidelines. – Conduct regular quality control to ensure conformity with branding, theming and templates and consistent presentation across various web pages by promoting uniform fonts, formatting, icons, images and layout. – Monitor feedback and respond appropriately by enhancing existing and leading the development of new and specialized sections and webpages. – Develop organic and paid digital marketing strategies that drive messaging and engagement around the triple planetary crisis and related campaigns. – Guide creation of plan and oversee campaigns across various digital channels, including search engines, Google/Bing paid search and YouTube. 4. Performance monitoring and optimization:
Create a measurement framework to track the performance of websites, web pages and campaigns and oversee monitoring and reporting on the performance. – Monitor website performance metrics such as traffic, engagement and conversion rates using analytics tools. – Analyze data to identify trends, areas for improvement, opportunities to enhance user experience, increase traffic and drive business outcomes. – Oversee the reporting process, providing performance insights on a monthly, quarterly and annual basis, as well as on specific campaigns. – Implement optimization strategies based on insights gathered, such as A/B testing, SEO improvements and usability enhancements. – Conduct market research and analyze trends to identify new opportunities to improve web and campaign performance. – Stay up to date with emerging digital marketing trends and technologies.
Collects and analyzes data to identify trends or patterns and provide insights through graphs, charts, tables and reports using data visualization methods to enable data-driven planning, decision-making, presentation and reporting.

Responsible for implementing and enforcing the management of space utilization, projects installation, acceptance, service provisioning, faults management, preventive maintenance cycle management

Key Responsibilities

Providing operational support that will involve monitoring system performance, making defect repairs, testing the application after any changes are made, and tuning.
Participating in team activities such as peer code reviews to improve the overall quality of team deliverables.
Working collaboratively in cross functional teams to deliver solutions.
Managing and supporting 3rd party software developers and other integration partners both internal and external.
Research and development of new features, solutions & technologies.
Fault management, change management and preventative maintenance activities ensuring maximum MTBF and minimal MTTR
Implement and enforce Data Centre procedures pertaining to: i. Space ii. Power iii. Cooling iv. Installation & acceptance v. Change management
Analyse trends, undertake root cause analysis, identify key issues and provide clear and concise RCA documentation to facilitate continued improvement.

Ensure 24/7 availability of Authorization system and any other systems as required by users
Root Cause Analysis of incidents
Provide second level support for issues raised by system users
System administration for a healthy platform to service customer requests
Ensure Card systems are updated to comply with Payment Association Standards (Mandates) and provision of MIS reports to end users
Performing systems upgrades, updates when they are due and collaboration of vendors
Support improvement and delivery of new Card products/services
BCP for Card systems
Evaluation and assessment of technical requirements for systems implementation or requiring enhancements/Improvements
Management of system resources, application tuning/optimization and performance monitoring
Payments Card Systems (PCI) Issuing/Acquiring management and user support on Terminal (ATM/POS) & business applications.
Knowledge of Operational risk management i.e. AML and KYC principles.
Agency Banking systems support
Vendor negotiation and contract management
Project management
Adherence to Change management and governance frameworks
Support improvement and delivery of new products/services
Integration of E-commerce solutions/platform

· Assessing community nutrition needs

· Following-up on discharge cases from hospital

· Screening for deficiency diseases and chronic illnesses related to nutrition in a community nutrition and deictics

· Promoting baby friendly community initiatives

· Conducting community growth

· Monitoring and promotion activities

· Assisting in community interventions on diet and lifestyle disease prevention and control

· Promoting optimal infant and young child feeding programs

· Assisting in running out patient supplementary feeding programs and outpatient therapeutic feeding programs

· Following up and counseling of patients in home-based disease management

· Carrying out nutrition health education.

Assist in the design, development, and testing of software applications.
Write clean, efficient, and maintainable code.
Collaborate with the development team to troubleshoot and debug software issues.
Participate in code reviews and collaborate in team discussions and share feedback.
Assist in the development and maintenance of data pipelines and ETL processes.
Assist in the integration of data from various sources into our data warehouse.
Develop data dashboards to support business decisions.
Document technical specifications and processes.
Participate in agile development processes and team meetings
Contribute to the improvement of existing software and the creation of new features
Contribute to the development of technical documentation.
Work on assigned tasks and projects under the guidance of senior engineers.
Develop and execute test cases to ensure software quality.
Assist in the integration of software components and third-party services.
Collaborate with cross-functional teams to deliver high-quality software solutions. eTYU1U9 B1yV2u
Provide support for software applications and resolve user issues.

1. Cybersecurity Audit Execution:

• Participate in the planning and execution of cybersecurity audits across the Group.
• Conduct complex cybersecurity audits across various business units and subsidiaries, focusing on areas such as access management, network security, data protection, and incident response.
• Evaluate the design and operating effectiveness of cybersecurity controls, ensuring alignment with internal policies, industry best practices and regulatory requirements.
• Perform technical testing and analyses, such as vulnerability assessments, penetration testing, and data analytics.
• Collaborate with other audit teams to deliver integrated audits and advisory assignments

2. Audit Reporting and Documentation:

• Prepare comprehensive audit reports detailing findings, risks, and recommendations for remediation.
• Document audit procedures, evidence, and working papers in accordance with established standards and methodologies.
• Collaborate with stakeholders to validate findings and ensure accurate reporting.

3. Risk Assessment and Recommendations:

• Analyze and evaluate the potential impact of identified risks on the organization’s operations and cybersecurity posture.
• Provide practical recommendations to mitigate risks and enhance the effectiveness of cybersecurity controls.
• Assist in the development and implementation of remediation plans, as necessary.
• Contribute to cybersecurity advisory projects and assessments, providing subject matter expertise and guidance.

4. Continuous Learning and Development:

• Stay updated with emerging cybersecurity threats, regulatory changes, and industry best practices.
• Participate in training and professional development opportunities to enhance technical and auditing skills.
• Contribute to the improvement of audit methodologies and procedures within the team.

5. Stakeholder Management and Mentorship:

• Collaborate effectively with cybersecurity teams, IT teams, business units, and relevant stakeholders during audit engagements.
• Foster positive relationships and maintain open communication channels to facilitate the audit process.
• Provide guidance, mentorship, and support to junior auditors and team members.

Under the overall supervision of the Programme Officer and within delegated authority, the incumbent will

1. Assist with the implementation of the overall strategy for regular and structured engagement with non-state actors/ major groups and stakeholders in the meetings of the United Nations Environment Assembly (UNEA) and its subsidiary organs.

2. Assist with liaison with non-state actors/ major groups and stakeholders and support their registration, participation, and engagement in the meetings of the United Nations Environment Assembly (UNEA) and its subsidiary organs.

4. Assist and support the team in the preparation of the upcoming UN Environment Assembly (UNEA-7) in December 2025 and all its associated events planned, such as the regional consultative meetings organised in collaboration with UNEP’s regional offices and alongside MGS from the regions. with the organization of meetings, preparation of documents and communication with non-state actors/ major groups and stakeholders.

5. Outreach and capacity building to relevant major groups and stakeholders with particular focus on underrepresented major groups accredited observers to UNEP (Indigenous peoples and farmers) as well as the Latin American and Caribbean and West Asia regions

6. Support the UN Permanent Forum on indigenous issues preparations, side events planning as well as follow up on UNEP’s inputs to the System-Wide Action Plan on indigenous issues in collaboration with colleagues from other UNEP offices.

7. Support the UNEP-wide Youth Working Group as well as the Indigenous Peoples is-sues working group within UNEP and contribute to project and programme developments.

8. Assist in the organization of the regular Major Groups Facilitating Committee meet-ings and webinars.

9. Engage in any communication related matters on substance: maintaining website up-dates, social media outreach, supporting the preparation and implementation of virtual meetings, hybrid and in-person and email communication to stakeholders.

10. Assist in the organization of the Youth Environment Assembly as well as the Global Major Groups and Stakeholders Forum.

11. Prepare questionnaires, surveys etc. in their design and online mode and provide analysis of outputs and responses.

12. Support the accreditation of observers towards successful accreditation of non-gov-ernmental civil society organisations with environmental expertise.

Furthermore, UN Volunteers are required to:

Under the direction of and reporting to the Head of the WESR:

Works collaboratively with UNEP and UNON OICT colleagues to identify and document hosting and operational requirements for the new WESR platform
Understands and documents user needs and requirements related to the new WESR platform and communicates effectively with stakeholders at all levels, ensuring these needs are considered during implementation and operation.
Assists in the configuration and management of IT infrastructure for the new WESR platform ensuring it runs smoothly and efficiently.
Supports the implementation of data pipelines using ETL (Extract, Transform, Load) processes using various tools and technologies.
Contributes to the development and maintenance of user documentation as well as training of users for the new WESR platform.
Monitors platform performance and troubleshoots any technical issues that may arise.
In undertaking these duties, the Junior IT Infrastructure Specialist will establish and maintain relationships to support collaboration with data, statistical, scientific, and other specialists/analysts, as well as technical staff across UNEP and in UN as well as representatives in national governments, international organizations, consultants, and NGOs.

Furthermore, UN Volunteers are required to:

Strengthen their knowledge and understanding of the concept of volunteerism by reading relevant UNV and external publications and take active part in UNV activities (for instance in events that mark International Volunteer Day).
Be acquainted with and build on traditional and/or local forms of volunteerism in the host country. eQnw56x BIpnb

1. Implements the information systems policy, strategies and activities of the Division of Conference Services; ensures the day-to-day functioning of the division’s information systems and programs, carries out research and evaluation of hardware, software, and communication products, and assists in establishing and maintaining performance indicators. 2. Provides specialized training and support to DCS staff members on all software, databases and specialized software necessary for their work: (DtSearch, Official Documents System, Adobe Acrobat Suite and all internal Global systems, e.g., gDOC, gMeets, eAPG, eLuna, Installs and maintains all the above and any other necessary specialized software, ensuring proper configuration, testing, technical support, conducting troubleshooting when problems arise. 3. Liaises with UNOV, UNOG and UNHQ for maintaining and upgrading these systems; Studies new software packages (CAT) and collects information from users regarding needs so as to create software needs assessments, proposing solutions (software, training, automation); writes and maintain documentation and user manuals of the software used, pertinent to basic and advanced operations. 4. Provides a full range of technical assistance to the Division of Conference Services’ staff members in the use of any software at the Division; formatting documents in MS Word and Excel (CAT Tools, recovery of information in case of problems, restoration of damaged files, security procedures, backup procedures, etc.; Ensure 24/7 operations and monitoring of assigned systems; Implement backups of servers following standard backup procedures. Provides support to DCS Staff during meetings serviced in-house and out of Nairobi within and outside working hours. 5. Restructures and maintains the DCS web page, making sure all the relevant information is kept up to date and liaising with corresponding sections. Manipulating and developing using SharePoint and Drupal Content Management Systems; Respond to requests from user offices and assist in deploying/configuring systems so as to conform to infrastructure standards; Conduct frequent proactive assessment of users’ needs to take pertinent action. 6. Troubleshooting for hardware and software problems: Contacting vendors on hardware or software problems that may occur on equipment purchased from them; Facilitating software and hardware installation of new computers by providing all the required software; Troubleshoot/repair malfunctioning hardware creating adequate reports; Set guidelines and principles for problem reporting, resolution and follow up. 7. Assists with the collection and analysis of data as well as preparation of data presentations and reports for information sharing, responding to queries, knowledge management, planning and decision making. 8. Assists with visualizations and updating information material such as web pages or brochures. 9. Perform other related duties as assigned.

• Design intuitive and visually appealing user interfaces for our digital banking platforms based on customer insights.
• Create wireframes, prototypes, and high-fidelity mockups to effectively communicate design concepts.
• Conduct user research of new and existing products to understand customer behaviors, needs, and pain points.
• Ensure a seamless and consistent user experience across various digital channels (web, mobile, and other platforms).
• Work closely with cross-functional teams, including developers, product managers, and other stakeholders, to bring designs from concept to implementation.
• Collaborate with marketing and branding teams to ensure a cohesive and on-brand user experience.
• Plan and conduct usability testing sessions to gather valuable insights and feedback from users.
• Iterate on designs based on user testing results to continuously improve the user experience.

• Define the API product strategy and roadmap with a value proposition for eCommerce partners.
• Identify, establish, and nurture strategic partnerships with eCommerce customers/ platforms, and other stakeholders to expand their usage of open API solutions.
• Facilitate business & technical onboarding of ecommerce partners, ensuring their integrations go live within SLA.
• Engage cross-functional teams in developing innovative eCommerce offerings, utilizing open API architecture.
• Collaborate with stakeholders to prioritize features and enhancements to improve service efficiency.
• Work closely with the compliance and risk management teams to ensure that all open API initiatives adhere to regulatory requirements and industry standards.
• Implement robust risk mitigation strategies to safeguard the integrity and security of financial data.
• Monitor and drive the financial performance of open API initiatives, tracking key performance indicators (KPIs) and ensuring profitability and sustainability of ecommerce partnerships.

• Act as the primary point of contact for developers, providing timely and helpful support across multiple channels including forums, social media, and email.
• Organize and facilitate community events, webinars, and workshops to encourage participation and facilitate learning. This includes identifying the key developer segments and tailoring engagement initiatives to meet their needs and interests.
• Develop comprehensive strategies to build and maintain a vibrant developer community around our products and services & regularly curate and update content repositories to ensure accessibility and relevance.
• Proactively engage with developers to address their questions, concerns, and feedback, ensuring a positive and responsive experience.
• Develop a robust content strategy encompassing tutorials, documentation, blog posts, videos, and other educational materials to support developers in utilizing our products effectively.
• Advocate for the developer community within the organization, championing their needs and priorities in product development discussions and decision-making processes.
• Gather, analyze, and synthesize feedback from the community to identify trends, pain points, and opportunities for improvement.
• Build and nurture relationships with external developer communities, industry influencers, and strategic partners to expand our reach and enhance our standing within the developer ecosystem.
• Collaborate closely with cross-functional teams including marketing, product management, and customer support to align community initiatives with broader organizational goals and objectives.
• Represent the bank at industry events, conferences, and meetups to promote our products, services, and thought leadership.

• Recommend, implement, administer, optimize, and support appropriate tools and solutions offering data loss prevention, and information protection in compliance with the Bank’s policies and standards.
• Continuously review, enforce, and report on database and data store security controls that cover the major database management systems such as Oracle, Microsoft SQL Server, MySQL, PostgreSQL.
• Collaborate with the Cybersecurity Intelligence and Security Operations Centre (CiSOC) in the continuous monitoring and defence of the Bank’s data, information and databases from data leakage, intrusions, unauthorized access, unauthorized modification as well as assist to detect, report, and respond to data security violations/incidents.
• Develop Data and Database Security Technical Guidelines and Minimum Configuration Baseline Standards in line with industry best practices and technologies commensurate with risk and regulatory requirements and implementing the same cost effectively.
• Implement and enforce technical security controls to achieve data protection objectives set out by the organization and regulatory requirements such as the Kenya Data Protection Act, and CBK Guideline for Cybersecurity
• Define, create, and deliver compliance reports and relevant metrics in Data Security & Privacy to senior management, including violations, utilizing automation as deemed fit.
• Provide data security and privacy related support to projects from inception through to successful implementation in a bid to ensure that data security and overall information protection measures are built in from project inception.
• Conduct continuous data security reviews and data discovery assessments to determine any data security violations as well as efficacy of implemented countermeasures.
• Provide input into Information Security risk and control self-assessments by leveraging specialized knowledge in data security, databases, privacy, and information protection.
• Research on and provide technical data security and privacy expertise in the Group Information Security department, conduct data security awareness and user training sessions across the group.

• Execute red team scenarios to highlight gaps impacting the organizations security posture.
• Perform in-depth analysis of penetration testing results and create reports that describe findings, exploitation procedures, risks, and recommendations.
• Perform vulnerability assessment and penetration testing on the banks infrastructure and systems to ensure that they are secure from external or internal intrusion attempts thus reducing the risk of successful intrusions against KCB group.
• Provide technical VAPT related support to projects in a bid to ensure compliance to technical security policies and standards. Execute penetration testing projects using the established methodology, tools, and rules of engagements.
• Perform authorized attack surface reviews and penetration tests against specific targets at the direction of the Senior Managers Cybersecurity Assurance and Head, Group Cybersecurity.
• Provide assessment reports that are easily understandable by the target audience and include practical and reasonable recommendations based upon sound risk management principles.
• Assess the sufficiency of policies, standards and procedures relative to VAPT best practices.
• Perform continuous vulnerability monitoring in the KCB group environment and report compliance failures to management for immediate remediation.
• Define, create, and deliver status reports and relevant metrics to the Senior Manager, Group Cybersecurity.
• Provide input into Information Security risk control self-assessments by leveraging specialized knowledge in VAPT.

Expert Roles: We are currently seeking experienced capacity building experts to join our team and contribute to the project’s objectives. Key roles include:

This role is an opportunity for a hands-on engineer with a passion for  Linux and cloud technologies to build a career with Canonical and support the technical needs of customers leveraging  Ubuntu and open source products. If you have a passion for technology and an eagerness to learn, then you will enjoy working with some of the best people in the industry at Canonical.
The role of a  Cloud Support Associate Engineer at Canonical
• We regularly solve interesting, technical problems. From triaging complex  Cloud environment issues,  Linux kernel crashes we’ve never seen before to OS configuration issues and root cause analysis, we provide an expert level of support and satisfaction to our peer groups and customers.
• You will be accountable for delivering an outstanding technical support experience on the full cloud technical stack at Canonical. From problem qualification to full resolution, you will own and manage your cases. When needed, you will transfer your cases to your colleagues or involve senior engineers.

Location: This is a remote role based in AMER or EMEA time zones.
What your day will look like
• Work from your remote home office and provide technical support for employees.
• Be available to take ownership of new cases via telephone, email and web
• Act as an internal customer advocate keeping them updated in a timely manner
• Ensure that each support case owned by you is handled according to our Service Level Agreement (SLA) with the highest possible customer satisfaction by setting the right expectations and fulfilling your commitments.
• Contribute new knowledge base articles and maintain existing articles, ensuring shared knowledge and lessons learned are available to customers.
• Draft and distribute technical notices for internal and external communication.
• Prioritise your work in order to accomplish the most important and urgent tasks first
• Keep on learning as our products and services grow and evolve

We are hiring an Ubuntu Pro Sales Engineer to help global companies embrace the latest and greatest Linux and open source applications. Our team applies expert insights to real-world customer problems, enabling the enterprise adoption of Ubuntu Pro, OpenStack and Canonical Microcloud, Kubernetes and a wide range of associated technology. The people who love this role are software engineers who enjoy customer conversations and solving customer problems during the presales cycle. Ubuntu is used by pretty much every enterprise in the world, in every industry. This is a fantastic opportunity to learn about the open source technology landscape and develop your business technology insights. You will see first hand in various industries how Linux – and Ubuntu in particular – is shaping innovation and changing the world for the better.
• This role is particularly suited to candidates with a technical background who are business minded and driven by commercial success. This role is on our global Field Engineering team and will work closely with enterprise sales leads.
Location: Most of our colleagues work from home. We are growing teams in EMEA, Americas and APAC time zones, so can accommodate candidates from almost any country.
What your day will look like
The Ubuntu Pro Sales Engineer is a key player in our efforts to facilitate and drive the adoption of Ubuntu Pro in the very large Ubuntu enterprise user base.
• Collect customer business requirements and advise them on Ubuntu and relevant open source applications
• Identify customer challenges with open source and articulate how Ubuntu Pro could help solve them
• Deliver presentations and demonstrations of Ubuntu Pro to prospective and current clients
• Liaise with product teams to give them feedback on requirements to influence roadmap
• Work collaboratively with your sales team to reach our common targets
• Global travel up to 25% of time for internal and external events and 25% to customer meetings

The United Nations Office at  Nairobi (UNON) is the UN headquarters in Africa and the Director-General of UNON is the representative of the Secretary-General in Kenya. UNON supports programme implementation of the United Nations Environment Programme (UNEP), the United Nations Human Settlements Programme (UN-Habitat) and the Resident Coordination System (RCS) globally, as well as other UN offices in Kenya, by providing administrative, security, conference and information services (www.unon.org). This position is located at the United Nations Office at Nairobi (UNON), Division of Administrative Services (DAS), within the Information and Communications Technology Service (ICTS),  Nairobi, Kenya. Under the direct supervision of the Information Systems Officer the intern will:

•  Utilize cloud computing platforms and principles for application development.
•  Create applications in accordance with validated user requirements and designated development platforms.
•  Conduct application testing and address identified bugs to ensure that only functional applications are deployed.
•  Generate comprehensive technical documentation, including system requirements, job aids, user manuals and ICT process guides.
•  Identify opportunities for solutions to enhance business processes and define the requirements of business users.

Expert Roles: We are currently seeking experienced capacity building experts to join our team and contribute to the project’s objectives. Key roles include:

Responsibilities:
• Collaborate with designers and product managers to translate design concepts into functional and visually appealing ASP.NET Core web applications using C#.
• Develop clean, maintainable, and scalable code that adheres to best practices.
• Implement UX best practices to ensure a smooth and intuitive user experience.
• Write unit tests and participate in code reviews to ensure high-quality code.
• Troubleshoot and debug complex application issues.

Responsibilities
• Develop and maintain Kotlin-based applications.
• Collaborate on new features with cross-functional teams.
• Troubleshoot, debug, and update technical documentation.
• Stay current with technology trends.
• Understand and define project requirements and mobile application

Key Responsibilities
• Architect and implement scalable Azure-based applications.
• Write maintainable code in Java or .Net Core.
• Set up and manage CI/CD pipelines.
• Guide security and compliance strategies.
• Collaborate with teams to align technical solutions with business needs.
• Mentor junior developers and promote skill development.

Responsibilities:
• Developing and maintaining software applications
• Collaborating with cross-functional teams to design and implement new features
• Writing clean, efficient code

Project Management:
• Establishes project scopes, goals, timelines, resources, and deliverables that support organization goals and tracking projects progress.
• Ensures IT projects are thoroughly communicated to country leadership and IT management.
IT Infrastructure and Systems:
• Collaborates with country office teams to assess, benchmark, and make recommendations for IT infrastructure, systems, and applications to ensure operation adheres to applicable laws and regulations.

Are you passionate about technology and innovation?
• We are seeking an IT Support Specialist with expertise in Application, Digital Banking, Database management, and Project Management to join our dynamic team.

GOVERNANCE & STRATEGY:
• Develop and implement governance frameworks to manage IT investments, ensuring compliance with organizational policies and industry standards.
• Develop functional or departmental strategy to support Enterprise strategy.

STAKEHOLDER MANAGEMENT:
• Foster relationships within IT and other business units to promote collaboration and alignment in planning and execution.
• Initiate changes to improve business outcomes and lead change initiatives, communicating frequently about the rationale, expected outcomes, and impact.

BUDGET MANAGEMENT:
• Oversee IT budgeting process, ensuring optimal allocation of resources while driving cost transparency and accountability.
• Build a culture of financial transparency, developing reports and dashboards that offer insights into IT spend and value.

DEMAND MANAGEMENT:
• Align IT resources and capabilities with business demands, ensuring adequate response to the changing needs and priorities of the organization.

STRATEGIC SOURCING:
• Defines and implements the Sourcing Strategy for developing and maintaining strategic partnerships with vendors and applying contracting best practices.

IT PERFORMANCE MANAGEMENT:
• Oversee establishment, measurement, reporting and analysis of IT department KPIs and.
PRODUCT MANAGEMENT:
• Lead the Digital Workplace Product Team, ensuring alignment with business partners and responsiveness to their needs.

TOOL IMPLEMENTATION:
• Oversee the implementation and management of TBM tools and platforms, ensuring accurate data collection, analysis, and reporting.

TEAM LEADERSHIP:
• Regularly engage with the team to monitor progress, provide feedback, mentorship, development opportunities and ensure resource availability, while establishing clear objectives and fostering an inclusive and rewarding work environment.

WORKFORCE PLANNING:
• Forecast skill requirements based on emerging technologies and customer demands, ensuring the team is well-equipped and aligned with future needs.

• Writing well designed, testable, efficient code by using best software development practices.
• Creating web applications in ASP.NET using standard practices.
• Integrating data from various back-end services and databases
• Responsive website development
• Client support (Features and functionality)
• Collaborating with front-end developers.
• Write scalable, maintainable, and reusable code
• Provide quality assurance control and cross-browser/cross-platform compatibility on all projects.
• Develops, tests, documents, and implements high quality websites and applications on time that perform according to specifications and requirements documents
• Develop and implement front-end and back-end code using programming languages and relevant frameworks.
• Optimize website performance for speed and user experience.
• Troubleshoot and debug website issues to maintain optimal functionality.
• Integrate systems with APIs and third-party applications as needed.
• Contribute to code version control systems
• Stay up-to-date on the latest web development trends and technologies.

Enterprise Reporting and Analytics: 

• Identifies, defines, gathers, and reports cybersecurity risk metrics that are important to business leaders in collaboration with technical employees and other key stakeholders. 
• Develop executive-level cybersecurity reports and communication to enable risk-informed business decision-making. 
• Ensure written deliverables are clear, comprehensive, error-free, and tailored to various audience levels, including executive audiences. 
• Oversee the efforts to verify the correctness of executive reports that contain numerous data points of various categories through quality control. 
• Coordinate proactively with stakeholders on metrics, reporting, and other tasks.  
• Assist in the implementation of processes and procedures for cybersecurity reporting and metrics activities. 
• Contribute towards process improvement of team processes, templates and tools. 
• Provide input to cybersecurity reporting and dashboards. 
• Researches best practices and innovative approaches to enable assessment and communication of cybersecurity risk and metrics. 

Information Security Awareness: 

• Develop an information security awareness program for the bank that meets all industry regulations, standards and compliance requirements. 
• Implement the awareness program within the bank using appropriate and engaging mechanisms for the audience. 

Reporting to the Manager, Applications, the incumbent will be responsible for the Enterprise Resource Planning System (ERP) and systems/interfaces within the ERP-ecosystem; and the planning, directing, coordinating and execution of the primary, secondary and tertiary activities emanating thereof: Application support, user support, service management, data management and processing, systems analysis and design initiatives, systems project management and implementation, systems backup and recovery. 

1. KEY RESPONSIBILITIES:

• Formulate and or execute ERP business and user requirements, projects and project plans, requests for proposals, system analysis and design scoping.
• In liaison with the IT Service Delivery Department, facilitate or provide users with technical support for the ERP system. 

• Liaise with the business teams (Finance, HR and Procurement) in the review, re-engineering and or implementation of ERP Operational procedures, processes, templates and Forms. 

• Working with relevant business teams – Responsible for ERP Data Management: Data Entry, Validation (maker/check controls), Updates, Collation, Distribution, Reporting. 

• Develop, implement and maintain a catalogue of ERP Reports at all levels (Executive, Line Management and Employee) that support decision making. 

• In liaison with the IT Database and Infrastructure Departments, ensure that ERP backups, system software and hardware updates are done, system recovery protocols are tested in line with the Bank IT Policy. 

• Identification and prioritization of critical mobile application features for test automation.
• Secure and maintain reusable test data for the automation scripts.
• Design and develop highly scalable and easy to maintain automation frameworks for both iOS and Android applications.
• Configure regular pipeline runs for the automation scripts on need basis.
• Review and share test automation reports with stakeholders as required.
• Collaboration with developers on debugging and retesting of resolved bugs.
• Collaborate with other Quality Analysts and take part in regular app regression cycles.

The backend developer will be responsible for building scalable RESTFul APIs, the server-side application logic, integration with both internal and external systems.

Job Responsibilities/ Accountabilities:

• Strategy, Planning & Execution
• Design, build and maintain efficient RESTFul APIs in C#
• Build Reusable Code and Library for Future Use
• Design and Implementation of data storage solutions
• Work with Frontend and Mobile App developers to define RESTFul API specs
• Work well with technical and non-technical people to deliver high value results
• Participating in Sprint Planning and tracking work items

The United Nations Office at Nairobi (UNON) is the UN headquarters in Africa and the representative office of the Secretary-General. UNON supports Programme implementation of the United Nations Environment Programme (UNEP), the United Nations Human Settlements Programme (UN-Habitat) and the Resident Coordination System (RCS) globally, as well as other UN offices in Kenya, by providing administrative, conference and information services (www.unon.org). This post is located in the Nairobi duty station, the Travel, Shipping & Visa Unit (TSVU) within Central Support Services of the Division of Administrative Services, UNON. The incumbent reports to the supervisor of the Visa and Shipment sub-unit. The UNON, Central Support Services internship is for 6 months. The Internship is UNPAID and full-time. Interns work five days per week (35 hours) under the supervision of a staff member in the department or office to which they are assigned. Responsibilities Daily responsibilities include but are not limited to: – Meeting and directing clients – Assist in the Visa Sub-Unit with receiving and delivering visa applications to the Embassies – Assisting in the processing of UN travel documents – Assisting in the shipment and travel processes – Assisting in the maintenance of TSVU intranet – Assisting in reporting activities – Maintaining the filing systems in the Unit – Any other duty as assigned

•  Design and develop software applications using open-source tools and platforms based on user requirements and needs.
•  Produce clean, maintainable, and efficient code based on specifications.
•  Work closely with UI/UX designers to develop and implement highly responsive user interfaces.
•  Build reusable complex components and libraries for the Data warehouse applications.
•  Work with data scientists and analysts to improve existing software.
•  Optimize and monitor software for maximum performance, responsiveness, and scalability.
•  Participate in developing and designing effective APIs for the Data warehouse ecosystem. eLeMk1E BIpnb
•  Working on troubleshooting and debugging and software application code.
•  Perform duties and tasks as assigned by the Infrastructure and Sustainability Lead.

•  Design and develop new functionalities according to user feedback and data gathered, including back-end and front-end development.
•  Build and develop new Drupal modules, adjust and update existing modules and content. eLeJOqN BIpnb
•  Deploy updates, maintenance, configurations, technical support and quality control of the site using Drupal as Content Management System and back end.
•  Develop and update the site based considering user-friendly design, responsive design on various types of devices, accessibility standards, browser compatibility and optimal performance in low-bandwidth locations.
•  Manage data analytics and hosting services.
•  Build prototypes for testing and user testing and feedback.

Supply Chain Strengthening

•  Assist in the implementation of state-specific roadmaps for ‘To-Be’ supply chain models, focusing on digitization of supply chain processes and strengthening drug distribution mechanism.
•  Work collaboratively with stakeholders to promote the usage of logistics management information systems into supply chain, ensuring seamless adoption and utilization by supply chain professionals.
• Work closely with partners to improve the functionality of LMIS as per the project mandate.
•  Develop and roll out strategies for improving utilization of LMIS up to the primary healthcare settings.
•  Establish mechanisms for monitoring the usage of LMIS within public health supply chains, including tracking key performance indicators (KPIs) related to data accuracy, timeliness, and system functionality
•  Provide guidance and support on leveraging LMIS data to inform decision-making and improve supply chain performance within public health programs.
•  Analyze LMIS performance data to identify areas for improvement and provide recommendations for enhancing LMIS functionality and usability to support supply chain operations effectively.
•  Foster a culture of continuous improvement and innovation in LMIS usage and management, encouraging feedback, ideas, and suggestions from users and stakeholders for system enhancement.
•  Identify, understand, and articulate innovative and emerging technology trends in Digital Health that can be applied to public health interventions at scale – and represent these ideas during ideation, solution design, and project development.
•  Collaborate with state teams to support the integration and execution of state-specific project activities related to digitization and supply chain planning, ensuring alignment with JKMSCL and NHM guidelines and standards.
•  Contribute to designing and implementing interventions aimed at optimizing digitization processes and enhancing supply chain efficiency within the healthcare system in the UT.

1. Plan, prepare and teach the units assigned, as outlined in the course outline in line with the course curriculum.
2. Development of learning materials, timely preparation and submission of professional records and maintaining records to monitor student progress, achievement and attendance.
3. Plan, develop and deliver appropriate learning plans for individual students.
4. Assess students work and monitor their achievement.
5. Take part in the Course review process and adapt delivery patterns to meet student needs.
6. Examining and marking of Trainees’ Assessment Tests (C.A.Ts) and end of term assessments) and timely uploading of marks in the MIS of the units assigned.
7. Carry out Practical instructions for trainees and maintaining their portfolios of evidence.
8. Supervising students during assessments.
9. Contributing to the development, planning and implementation of a high-quality curriculum.
10. Participation in departmental meetings.
11. Other duties as may be assigned to you by your supervisor.

1. Plan, prepare and teach the units assigned, as outlined in the course outline in line with the course curriculum.
2. Development of learning materials, timely preparation and submission of professional records and maintaining records to monitor student progress, achievement and attendance.
3. Plan, develop and deliver appropriate learning plans for individual students.
4. Assess students work and monitor their achievement.
5. Take part in the Course review process and adapt delivery patterns to meet student needs.
6. Examining and marking of Trainees’ Assessment Tests (C.A.Ts and end of term assessments) and timely uploading of marks in the MIS of the units assigned.
7. Carry out Practical instructions for trainees and maintaining their portfolios of evidence.
8. Supervising students during assessments.
9. Contributing to the development, planning and implementation of a high-quality curriculum.
10. Participation in departmental meetings
11. Other duties as may be assigned to you by your supervisor

•   Providing the highest level of technical skill and expertise in Cisco PCCE, Dynamics CRM, ZOOM Customer Insights and Windows and Linux Operating systems and related network services protocols such as TCPIP, Telnet and DNS
•   Monitoring and supporting the availability of the customer experience systems including but not limited to Microsoft Dynamics Servers, Cisco PCCE, Calrec and Customer insights servers and client telephony endpoints.
•   Designs, implements and oversees a proactive process to collect and report data and statistics for customer experience systems environment; ensures the systems operate efficiently and meet the needs of the organization; ensures they are kept at most current stable version/release; performs research and testing to verify impact of installing all updates; responds to reports of slow or erratic performance
•   Ensure robust and reliable telephony, social media, email, customer engagements and other touchpoints are captured and responded to on various customer experience platforms
•   Design, implementation, configuration and administration of high availability, business continuity, disaster recovery and site resilience framework for customer experience platforms
•   Actively participate and engage in procurement and contracting of customer experience systems software licenses and maintenance contracts
•   Design and oversee new applications and enhancements to existing applications, software, and operating systems.
•   Research, monitor and recommend state-of-the-art technologies that may have an application at the Bank by enhancing productivity and achieving customer experience business objectives
•   Collaborate with other IT staff to ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes.
•   Develop, implement and adhere to regular systems maintenance policies and procedures, including change request mechanisms and update schedules to ensure optimum uptime and service availability

• Assess and communicate the impacts, trade-offs, risks, costs, benefits and opportunities of IT solutions. Understand the bigger picture and assess all smaller technical components and solutions as a coherent part of the whole infrastructure
• Documentation of business requirements and processes for business initiatives and projects.
• Build a holistic view of the Bank’s strategy, processes, information and IT assets and ensuring the business and IT requirements are aligned
• Liaise with the Business subject matter expert in the development of business architectural framework developing a clear roadmap of Business solutions.
• Designs complex systems in the Bank when required at the component level, make strategic technology choices, and directly supervise the quality of designs and implementation inside and between components.
• Ability to balance the long-term (“big picture”) and short-term implications on individual components and projects
• Develop and maintain the Bank’s technology service catalogue with continuous assessment of applications fitness to fulfill their purpose to the Enterprise
• Lead in technology capacity management assessment and provide guidance on how best to close the identified gaps
• Support in developing the framework for IT asset management while providing guidance on how best to close the identified gaps
• Provide the leadership in breaking down, planning, and sequencing the business vision & strategy into technology deliverables and mapping to infrastructure needs.
• Lead in proactive management and reduction of technical debt (e.g. systems/components, tool proliferation, aging technologies) across all the technology domains.
•  Stay up dated on the latest trends/ technologies for cloud enablement and Platform as a Service and evaluate the platform capabilities vis -à-vis the trends; plan the roadmaps to incorporate the required functionality into the Bank infrastructure.
• Provides knowledge leadership in relevant research areas, technology tools & standards and architectural governance.
• Provides guidance to project teams regarding guiding principles, system and application design, standards, best practices, and system performance and availability
• Support / participate in  acquisition of large projects by providing technical input and guidance on aspects of technology

• Assist in planning for short and long-term resources requirements for the section.
• Work with database administrators, systems developers and application owners to review and implement security controls to mitigate system security threats/risks throughout the system/program life cycle.
• Review procedures and processes to identify security control gaps in systems development, acquisition and maintenance to ensure that threats are properly identified, analyzed and mitigated.
• Participate in investigations on computer security compromises, incidents, or problems and recommend corrective actions.
• Review application, system and database logs and audit trails to identify violation to procedures and processes.
• Research on emerging threats and vulnerabilities in information security to gain awareness of the latest information security technologies and developments.
• Review version, patch management procedures and practices in all systems, and where necessary develop and implement measures to improve the same.
• Implement procedures to automate and enhance monitoring of business applications, databases and systems, including user and process activities.
• Identify and develop security and productivity-enhancing improvements and innovation.
• Coordinate security measures for information systems to regulate access to system data and information to prevent unauthorized modification, destruction, or disclosure of information.
• Train users and promote security awareness to ensure system security and to improve server and network efficiency.
• Consult with users on data and information access and processing needs, to mitigate against security violations, and programming changes.
• Recommend modification or update audit monitoring systems and solutions to incorporate new applications, databases and systems, or change individual access status
• Coordinate execution of implementation plan of system changes/upgrade between IT, user departments and outside vendors to alleviate security violations
• Perform risk assessments to identify violation or vulnerabilities to procedures and execute tests on applications to ensure that data availability, confidentiality and integrity is maintained and as well guarantee compliance to standards and process activities and advise/recommend corrective action.
• Maintain access management reports and processes to identify access events, exceptions, or trends which require investigation, remediation, or mitigation
• Contribute to the information security planning, assessments, risk analysis, risk management, certification and awareness activities for system operations.

• A Signed application letter;
• A detailed Curriculum Vitae indicating their current and previous employers, positions held,
• current and expected salary, level of education, and names of at least three professional
• referees, two of which must be working in the current organization; and Copies of transcripts, academic, and professional certificates.

• Primarily responsible for leading and managing a SOC team, and ensuring that security incidents are correctly identified, analyzed, defended, investigated, and reported.
• Monitor and analyze activity on networks, servers, endpoints, databases, applications, websites, and other systems, looking for anomalous activity that could be indicative of a security incident or compromise.
• Perform threat management & threat modelling, identify threat vectors and develop use cases for security monitoring.
• Ensure continuous integration of logs from technology assets into the SIEM to meet the security use cases.
• Manage the cyber incident response plan.
• Respond to incidents in accordance with the incident response plan.
• Effective communication and escalation during incident response.
• Focal point of contact for cyber incidents.
• Continuous improvement of the response plan.
• Develop and maintain the required Information Security policies, procedures and standard operating procedures (SOPs) in relation to the SOC and incident response, to strengthen the current Security Operations.
• Develop regular metrics, dashboards and reports for SOC operations for various stakeholders (IT Leadership, Senior Management.
• Develop SOC performance management tools.
• Ensure compliance to SLA and process adherence to achieve operational objectives.
• Leadership, mentorship and performance management for direct reports.
• Work closely and maintain a positive working relationship with internal teams and outsourced partners in the remediation actions of incidents within SLA.
• Direct and supervise the work of personnel and/or contractors assigned to the department.

• Work with database administrators, systems developers and application owners to review and implement security controls to mitigate system security threats/risks throughout the system/program life cycle.
• Identify security control gaps in systems development, acquisition and maintenance to ensure that threats are properly identified, analyzed and mitigated.
• Participate in investigations on computer security compromises, incidents, or problems and recommend corrective actions.
• Review application, system and database logs and audit trails to identify violation to procedures and processes.
• Research on emerging threats and vulnerabilities in information security to gain awareness of the latest information security technologies and developments.
• Review version, patch management procedures and practices in all systems, and where necessary develop and implement measures to improve the same.
• Automate and enhance monitoring of business applications, databases and systems, including user and process activities.
• Develop security and productivity-enhancing improvements and innovation.
• Coordinate security measures for information systems to regulate access to system data and information to prevent unauthorized modification, destruction, or disclosure of information.
• Promote security awareness to ensure system security and to improve server and network efficiency.
• Consult with users on data and information access and processing needs, to mitigate against security violations, and programming changes.
• Recommend modification or update audit monitoring systems and solutions to incorporate new applications, databases and systems, or change individual access status
• Coordinate execution of implementation plan of system changes/upgrade between IT, user departments and outside vendors to alleviate security violations
• Perform risk assessments to identify violation or vulnerabilities to procedures and execute tests on applications to ensure that data availability, confidentiality and integrity is maintained and as well guarantee compliance to standards and process activities and advise/recommend corrective action.
• Maintain access management reports and processes to identify access events, exceptions, or trends which require investigation, remediation, or mitigation
• Contribute to the information security planning, assessments, risk analysis, risk management, certification and awareness activities for system operations.

• Work with database administrators, systems developers and application owners to review and implement security controls to mitigate system security threats/risks throughout the system/program life cycle.
• Review procedures and processes to identify security control gaps in systems development, acquisition and maintenance to ensure that threats are properly identified, analyzed and mitigated.
• Participate in investigations on computer security compromises, incidents, or problems and recommend corrective actions.
• Review application, system and database logs and audit trails to identify violation to procedures and processes.
• Research on emerging threats and vulnerabilities in information security to gain awareness of the latest information security technologies and developments.
• Review version, patch management procedures and practices in all systems, and where necessary develop and implement measures to improve the same.
• Implement procedures to automate and enhance monitoring of business applications, databases and systems, including user and process activities.
• Identify and develop security and productivity-enhancing improvements and innovation.
• Coordinate security measures for information systems to regulate access to system data and information to prevent unauthorized modification, destruction, or disclosure of information.
• Train users and promote security awareness to ensure system security and to improve server and network efficiency.
• Consult with users on data and information access and processing needs, to mitigate against security violations, and programming changes.
• Recommend modification or update audit monitoring systems and solutions to incorporate new applications, databases and systems, or change individual access status
• Coordinate execution of implementation plan of system changes/upgrade between IT, user departments and outside vendors to alleviate security violations
• Perform risk assessments to identify violation or vulnerabilities to procedures and execute tests on applications to ensure that data availability, confidentiality and integrity is maintained and as well guarantee compliance to standards and process activities and advise/recommend corrective action.
• Maintain access management reports and processes to identify access events, exceptions, or trends which require investigation, remediation, or mitigation
• Contribute to the information security planning, assessments, risk analysis, risk management, certification and awareness activities for system operations.

• Planning, designing and development, of new applications and enhancements to existing applications.
• Documenting and prioritizing business requirements and communicating plans with stakeholders for review and approval
• Coordinate and perform in-depth tests, including end-user reviews, for modified and new systems.
• Provide orientation and training to end users for all modified and new systems.
• Assist in defining software development project plans, including scoping, scheduling, and implementation.
• Develop application specifications in conjunction with other key staff in the department
• Writing high quality program code to meet the application requirements
• Performing program code debugging to ensure application code meets its requirements
• Troubleshooting technical issues
• Maintaining and upgrading existing systems as required and regular updating of Systems documentation
• Conduct research on emerging application development software products, languages, and standards.

• Planning, designing and development, of new applications and enhancements to existing applications.
• Documenting and prioritizing business requirements and communicating plans with stakeholders for review and approval
• Coordinate and perform in-depth tests, including end-user reviews, for modified and new systems.
• Provide orientation and training to end users for all modified and new systems.
• Assist in defining software development project plans, including scoping, scheduling, and implementation.
• Develop application specifications in conjunction with other key staff in the department
• Writing high quality program code to meet the application requirements
• Performing program code debugging to ensure application code meets its requirements
• Troubleshooting technical issues
• Maintaining and upgrading existing systems as required and regular updating of Systems documentation
• Conduct research on emerging application development software products, languages, and standards.

• Planning, designing and development, of new applications and enhancements to existing applications.
• Documenting and prioritizing business requirements and communicating plans with stakeholders for review and approval
• Coordinate and perform in-depth tests, including end-user reviews, for modified and new systems.
• Provide orientation and training to end users for all modified and new systems.
• Assist in defining software development project plans, including scoping, scheduling, and implementation.
• Develop application specifications in conjunction with other key staff in the department
• Writing high quality program code to meet the application requirements
• Performing program code debugging to ensure application code meets its requirements
• Troubleshooting technical issues
• Maintaining and upgrading existing systems as required and regular updating of Systems documentation
• Conduct research on emerging application development software products, languages, and standards.

• Implement policies, procedures, and technologies to ensure SAP application system security through secure system access, monitoring, control, and routine security evaluations.
• Perform standard configuration, management, and maintenance tasks for SAP applications systems and underlying server infrastructure.
• Perform and test system configuration backups and restores to ensure system recovery from error or outage.
• Perform and test data backups and restores to ensure disaster recovery.
• Review and deploy application and operating system releases and vendor-supplied patches according to best practices.
• Anticipate, mitigate, identify, troubleshoot, and resolve hardware and software problems on all systems.
• Monitor, test, and tune system performance; preserve and provide system log files as needed.
• Develop and implement contingency plans to guarantee systems operations during emergency situations.
• Develop and implement efficient preventative maintenance schedules for servers, consoles and peripherals.
• Participate in and support capacity planning and the development of long-term strategic goals for systems and software in conjunction with end-users and department managers
• Coordinate with network engineers and database administration functions to implement systems that utilize industry best practices to meet corporate objectives

• To create, maintain and communicate Change management strategies and policies. Ensuring all stakeholders across the Bank are well versed on the change management process and understand their responsibilities.
• Responsible for end to end deployment and implementation of approved changes.
• Ensure governance of the Change Management Policy and procedures through continuous reporting, training and education.
• To define and measure success metrics and monitor change process & problems. Highlight areas for improvement through continual service improvement program, working with key stakeholders and identifying trends through reporting.
• Lead and coordinate Change Advisory Board (CAB) meetings and activities.
• Provide assurance on risk mitigation and minimize the impact of change related events by chairing of regular Change Management meetings with Application, Development, Infrastructure and Business areas and any other stakeholder.
• Responsible for day-to-day oversight and management of changes within the change management process. Ensuring changes are moved through the lifecycle and the necessary assessment/approval is carried out.
• Develop ways and means to optimize the change delivery pipeline providing stakeholder visibility and ensuring efficient delivery.
• Monitor and Manage IT Change Demand pipeline ensuring constraints are identified and flagged for action by relevant owners.
• Maintain a release plan for changes while ensuring stakeholder alignment.
• Lead the division in entrenching Agile Change delivery.
• Lead the division in monitoring the performance of change against expected benefits.

• Ensure database security through secure access, monitoring, control, and routine security evaluations.
• Perform standard configuration, management, and maintenance tasks for database systems and underlying server infrastructure.
• Perform and test database configuration backups and restores to ensure system recovery from error or outage.
• Perform and test data backups and restores to ensure disaster recovery.
• Review and deploy database patch releases according to best practices.
• Anticipate, mitigate, identify, troubleshoot, and resolve hardware and software problems on all systems.
• Monitor, test, and tune database performance; preserve and provide database log files as needed.
• Implement contingency plans to guarantee systems operations during emergencies.
• Implement efficient preventative maintenance schedules for servers, consoles and peripherals.
• Support capacity planning and the development of long-term strategic goals for systems and software in conjunction with end-users
• Coordinate with network engineers and system administration functions to implement systems that utilize industry best practices to meet corporate objectives.

• A Signed application letter;
• A detailed Curriculum Vitae indicating their current and previous employers, positions held,
• current and expected salary, level of education, and names of at least three professional
• referees, two of which must be working in the current organization; and Copies of transcripts, academic, and professional certificates.

• Implement policies, procedures, and technologies to ensure database security through secure access, monitoring, control, and routine security evaluations.
• Perform standard configuration, management, and maintenance tasks for database systems and underlying server infrastructure.
• Perform and test database configuration backups and restores to ensure system recovery from error or outage.
• Perform and test data backups and restores to ensure disaster recovery.
• Review and deploy database patch releases according to best practices.
• Anticipate, mitigate, identify, troubleshoot, and resolve hardware and software problems on all systems.
• Monitor, test, and tune database performance; preserve and provide database log files as needed.
• Develop and implement contingency plans to guarantee systems operations during emergencies.
• Develop and implement efficient preventative maintenance schedules for servers, consoles and peripherals.
• Participate in and support capacity planning and the development of long-term strategic goals for systems and software in conjunction with end-users and department managers.
• Coordinate with network engineers and system administration functions to implement systems that utilize industry best practices to meet corporate objectives.

• Ensure database security through secure access, monitoring, control, and routine security evaluations.
• Perform standard configuration, management, and maintenance tasks for database systems and underlying server infrastructure.
• Perform and test database configuration backups and restores to ensure system recovery from error or outage.
• Perform and test data backups and restores to ensure disaster recovery.
• Deploy database patch releases according to best practices.
• Anticipate, mitigate, identify, troubleshoot, and resolve hardware and software problems on all systems.
• Monitor, test, and tune database performance; preserve and provide database log files as needed.
• Implement contingency plans to guarantee systems operations during emergencies.
• Implement efficient preventative maintenance schedules for servers, consoles and peripherals.
• Support capacity planning and the development of long-term strategic goals for systems and software in conjunction with end-users and department managers.
• Coordinate with network engineers and system administration functions to implement systems that utilize industry best practices to meet corporate objectives.

• A Signed application letter;
• A detailed Curriculum Vitae indicating their current and previous employers, positions held,
• current and expected salary, level of education, and names of at least three professional
• referees, two of which must be working in the current organization; and Copies of transcripts, academic, and professional certificates.

• Implement policies, procedures, and technologies to ensure application system security through secure system access, monitoring, control, and routine security evaluations.
• Perform standard configuration, management, and maintenance tasks for applications systems and underlying server infrastructure.
• Perform and test system configuration backups and restores to ensure system recovery from error or outage.
• Perform and test data backups and restores to ensure disaster recovery.
• Review and deploy application and operating system releases and vendor-supplied patches according to best practices.
• Anticipate, mitigate, identify, troubleshoot, and resolve hardware and software problems on all systems.
• Monitor, test, and tune system performance; preserve and provide system log files as needed.
• Develop and implement contingency plans to guarantee systems operations during emergency situations.
• Develop and implement efficient preventative maintenance schedules for servers, consoles and peripherals.
• Participate in and support capacity planning and the development of long-term strategic goals for systems and software in conjunction with end-users and department managers
• Coordinate with network engineers and database administration functions to implement systems that utilize industry best practices to meet corporate objectives

• Ensure application system security through secure system access, monitoring, control, and routine security evaluations.
• Perform standard configuration, management, and maintenance tasks for applications systems and underlying server infrastructure.
• Perform and test system configuration backups and restores to ensure system recovery from error or outage.
• Perform and test data backups and restores to ensure disaster recovery.
• Review and deploy application and operating system releases and vendor-supplied patches according to best practices.
• Anticipate, mitigate, identify, troubleshoot, and resolve hardware and software problems on all systems.
• Monitor, test, and tune system performance; preserve and provide system log files as needed.
• Implement contingency plans to guarantee systems operations during emergency situations.
• Implement efficient preventative maintenance schedules for servers, consoles and peripherals.
• Support capacity planning and the development of long-term strategic goals for systems and software in conjunction with end-users and department managers
• Coordinate with network engineers and database administration functions to implement systems that utilize industry best practices to meet corporate objectives

• A Signed application letter;
• A detailed Curriculum Vitae indicating their current and previous employers, positions held,
• current and expected salary, level of education, and names of at least three professional
• referees, two of which must be working in the current organization; and Copies of transcripts, academic, and professional certificates.

• Provide required support for rollout of new functionalities, products, processes, and mandates.

• Provide regular status update of issues / requirements assigned / allocated.

• Adhere to bank’s incident, problem, and change management processes (Ticket assignment and resolution, Problem management to resolve root cause of repeat incidents, attend CAB meetings and verify all changes implemented are properly tested to minimise incidents related to changes).
• Support business in executing UATs.
• Support the execution of design, planning and implementation of bank projects that promote business needs.
• Ensure security of data and information within the Applications Systems (Data Protection laws apply).
• Support the business continuity management activities (deployment, restoration, failovers, DR testing)
• Training of the application to the relevant support teams.
• Efficient and effectiveness in issue resolution.
• Demonstration of sound technical judgement, communication skills and talented development capabilities.
• To maintain the Culture Brand of the organization and customer service.
• Contribute to business growth and sales of the organization.

Company: Tala

Location: Kenya

Responsibilities:

• Design and implement features as defined in the Crypto Product roadmap.
• Review design documents, perform code reviews, and provide insights on implementation choices from other technical teams.
• Collaborate and support cross-functional teams (Product, Data, Credit, and Business Development) to deliver scalable software solutions.
• Collaborate with external partners, such as the blockchain development team, to design integration and troubleshoot issues.
• Continually improve the codebase with clean and efficient code and solve problems using appropriate technology.
• Contribute to the testing infrastructure to increase code coverage for backend modules.
• Advance monitoring and alerting capabilities of backend modules to proactively improve availability and response times.
• Provide technical leadership and mentor a team of Backend Engineers to build/extend complex modules.

Requirements:

• 5+ years of backend software engineering experience.
• 5+ years coding in Java, Scala, or Kotlin.
• Experience in developing and launching large-scale consumer applications with the backend on Cloud infrastructure (AWS, Google Cloud, or Azure) using microservices architecture.
• Expert knowledge in REST API design and development for mobile/web use.
• Expert knowledge in architecture and system design.
• Expert proficiency in Agile development process.
• Excellent ability to prioritize and communicate in a fast-paced environment.
• Strong relational database experience (MySQL, PostgreSQL, Oracle, or MS SQL).
• Strong non-relational database experience (Cassandra, Redshift, DynamoDB, HDFS).
• BS degree in Computer Science or related fields is a plus.
• Demonstrated ability to interview candidates and evaluate technical skills.
• Ability to provide technical leadership and mentorship.
• Preferred experience in the crypto industry.

How to Apply: For more information and application details, interested candidates can visit the Tala Careers Page.

Job Description

Join us in shaping the future of entrepreneurship in Africa! As a Communication Associate at Growth Africa, you will play a pivotal role in driving the organization’s brand and effectively communicating with various stakeholders, including entrepreneurs, funders, clients, partners, employees, and alumni.

Key Responsibilities:

• Develop and publish press releases across relevant media and geographies.
• Support with copywriting and develop textual and visual content for online media.
• Create standards, templates, and guidelines to enhance content quality.
• Train team members in brand guidelines and content creation.
• Project manage and drive communications for partner and client projects.
• Communicate data, insights, and learning from entrepreneur support activities.
• Plan and support the execution of events and external communication activities.
• Contribute to developing a data-driven and informed culture and approach.

What We Offer:

• A great learning experience and a platform to build a solid work network.
• Join a purpose-driven organization dedicated to growing businesses across Africa.
• Be part of an energetic team committed to innovation and entrepreneurship.
• Expand your network by working with our dynamic team across countries.
• Gain insights into innovation and entrepreneurship across the continent.
• Become a valuable part of our highly committed, international team.

Additional Information:

• Opportunity based in Accra, targeted at Ghanaian candidates.
• Full job description available here.

Job Description

In this capacity, analysts play a supportive role in OCA projects and are placed within our clients’ environments for rotating periods of 3-6 months. These immersive placements provide a rapid accumulation of diverse experiences, involving collaboration with senior-level clients and management within our team. This dynamic environment presents unparalleled opportunities for personal and professional development. Commencing with an intensive training program focused on cultivating strategic and financial skills, analysts benefit from a combination of hands-on coaching and real-world experiences, laying the groundwork for assuming increasing responsibilities over time. The company fully finances this comprehensive training as an integral component of the long-term commitment associated with this full-time position.

We seek outstanding, ambitious, and innovative graduates eager for growth, learning, and impactful contributions through their work. Candidates should be ready to embark on full-time employment either in May 2024 or September 2024.

Roles and Responsibilities

1. Analysis of new business opportunities.
2. Development and management of new systems, including oversight of client budgeting.
3. Execution of market research, creation of financial models, and preparation of client presentations.
4. Generation of insightful analysis and problem-solving through organizational and analytical tasks.

Joining us at an opportune moment, candidates will contribute to our pursuit of expansive growth goals, capitalizing on our robust international brand in impact investing and frontier markets. As we strive to deepen our presence in the broader African market, numerous opportunities will emerge to engage across Sub-Saharan Africa. Ideal candidates should find motivation in tackling challenging strategic and financial queries for our clients.

Academic Qualifications/Skills and Experience

1. Minimum of a second-class degree from an accredited university.
2. Graduation years of 2021, 2022, or 2023.
3. Proficiency in MS Office, particularly in Excel and Word.
4. Strong attention to detail and a thirst for learning.
5. Excellent written and verbal communication skills, coupled with analytical abilities.
6. Capability to multitask and accomplish objectives.
7. Effective teamwork skills.
8. Strong academic performance in any discipline, with a clear business understanding.
9. Eagerness to learn and grow while gaining exposure to various industries and business challenges.
10. Fluency in English is mandatory.
11. Kenyan nationality or valid work authorization is required.
12. Enthusiasm for solving challenging strategic and financial questions.

What We Offer

1. Exciting opportunity to collaborate with a diverse team driven by a compelling vision and impactful work.
2. Continuous learning and development opportunities.
3. Exposure to diverse clients across Sub-Saharan Africa.
4. Involvement in multi-disciplinary client service teams.
5. Ample space for professional growth and innovation.
6. Expansion of professional networks.
7. Exposure to a variety of sectors during projects/assignments.

Interviews will be conducted between January and March 2024.

Application Deadline: Friday, January 5th, 2024, 5:00 PM East Africa Time.

Role Overview:

Lead the Communications team in developing and executing a high-impact communication strategy aligned with the organization’s mission. Collaborate with stakeholders to convey the importance of mental health, manage media relations, engage stakeholders, oversee content creation, and drive digital presence. Foster internal communication and measure campaign effectiveness.

Responsibilities:

1. Develop and implement a comprehensive communication strategy.
2. Craft compelling messages on mental health awareness and destigmatization.
3. Manage crisis communications and guide the team during emergencies.
4. Cultivate relationships with media outlets and influencers.
5. Represent the organization at events to raise awareness and engage stakeholders.
6. Oversee content creation, including articles, videos, and social media posts.
7. Lead the organization’s digital presence and email marketing.
8. Collaborate with the Engage team for mental health policy advocacy.
9. Establish partnerships with organizations and influencers to amplify impact.
10. Ensure effective internal communication and alignment with organizational goals.
11. Track and analyze communication strategies, providing regular reports to senior leadership.

Qualifications:

• Dynamic leader with a passion for mental health.
• Substantial experience in communications or a related field.
• Proven track record in developing effective communication strategies.
• Exceptional written and verbal communication skills.

Job Purpose

The primary objective of this role is to manage comprehensive firewall operations, provide support to end-user departments, troubleshoot, install, and repair software and hardware across various departments. This entails collaboration with a multidisciplinary team and adherence to established protocols and the organization’s technology objectives.

Main Duties and Responsibilities

• Oversee the hospital’s technological infrastructures and operations to ensure compliance with company policies and regulations.
• Maintain and troubleshoot all network and computer-related issues for optimal performance.
• Troubleshoot and repair hardware, operating systems, applications, and CCTV systems.
• Conduct preventive maintenance on ICT hardware, including equipment cleaning.
• Configure and maintain network access privileges, applications, data storage, and regular backups.
• Implement security and physical control solutions for confidential data and systems, identifying security gaps and proposing solutions in consultation with the ICT Manager.
• Collaborate with end-users to clarify, analyze, and resolve reported issues, delivering high standards of ICT support.
• Manage and maintain the Hospital website, Internet, Graphic designs, and WAN in coordination with other relevant departments.
• Keep records/logs of repairs and fixes, maintain a maintenance schedule, and update the inventory of all ICT infrastructure equipment, including licenses.

Minimum Requirements/Qualifications

• Bachelor’s degree in information technology, computer science, or a related field from a recognized institution.
• Minimum of 3 years of professional experience as an ICT officer, with at least 1 year of experience in a busy hospital setting.

Core Competencies

• Honesty, transparency, and integrity.
• Excellent customer service skills.
• Effective communication skills (listening, oral, and written).
• Good interpersonal skills and a team player.
• Ability to work under pressure with minimum supervision.
• Analytical and decision-making skills.
• Report writing and presentation skills.
• Desire for personal development, improvement, and learning.

Job Summary

The individual in this role will be tasked with designing, implementing, and administering ICEA LION Group’s Enterprise Database (DB) Systems. This involves performance tuning, capacity planning, continuity management, and second-line support for databases utilized in various systems, including Enterprise Resource Planning, Core Business, Business Analytics, Customer Relationship, and other supporting applications within the Group.

Roles

• Design, administer, and support databases in development, test, and production environments, both on-premises and in cloud environments.
• Collaborate with Infrastructure and other Technology teams on hardware requirements and support needs.
• Ensure database security, integrity, and compliance with established standards.
• Implement backup and recovery strategies for business databases.
• Conduct regular reviews to ensure compliance with established standards, policies, configuration guidelines, and procedures.
• Develop and maintain documentation for database architecture, security, configuration, and operations for all systems.
• Perform capacity planning and optimize database performance.
• Design Business Continuity Planning (BCP) and High Availability solutions for databases.
• Manage database projects in collaboration with Applications, Software, and IT security teams.
• Monitor and enhance database system performance in alignment with Service Level Agreements.

Requirements

• Bachelor’s degree in IT or a related field.
• Three (3) years of experience managing relational and non-relational databases.
• Proficiency in physical database design.
• Experience in Microsoft SQL Server Systems and MySQL Administration.
• Understanding of data reporting and visualization, e.g., dashboards.
• Experience linking disconnected data sets to meet business requirements.
• Strong analytical skills, especially in data consolidation from diverse data sets.
• Proven experience in data warehouse management & ETL (Extract, Transform, Load) processes.
• Relevant database certifications on MS-SQL.
• Familiarity with other database systems such as PostgreSQL, Cloud SQL, NoSQL, and other common and emerging open-source database technologies.
• Working knowledge of Windows Server and Linux Operating Systems and Database licensing models.
• Good communication skills (oral & written).

Duties and Responsibilities

• Carry out strategic planning for Communication Services in line with the University Corporate Planning.
• Provide technical guidance in procurement of necessary hardware, software, services, and facilities.
• Liaise with the wider University Management in the realization of the University strategic plans for Communication Services.
• Liaise with the other Deputy Directors to ensure effective and efficient running of University Communication Services.
• Provide oversight and leadership in planning, development, implementation, operation, and maintenance of communication systems and services.
• Development, implementation, and enforcement of communication services policies, standards, work procedures, and quality assurance.
• Liaise with management in the realization of communication services strategic plan.
• Effectively and efficiently run and coordinate communication section.
• Develop, implement, and enforce necessary communication security measures.
• Monitor progress and recommend corrective action in the execution of the activities of the work plans for all the officers in the section and to give exception reports/recommendations to the Director for action on each individual work plan.
• Assist in enforcing punctuality as well as smooth and efficient execution of duty at the workplace for section staff.
• Actualize the Service Charter requirements.
• Any other duties as assigned by the Vice Chancellor from time to time.

Salary and Benefits

• Basic Salary: Kshs 162,303-228,848
• House Allowances: Kshs 66,344
• All other allowances and benefits as per terms of service applicable to respective job grades or determined by Council.

Requirements for Appointment

• Academic and Professional:
  • Relevant Bachelor’s Degree in Computer Science or Information Systems from a recognized institution.
  • Master’s Degree in Computer Science or Information Systems from a recognized institution.
• Experience and Skills:
  • 10 years of managerial and technical experience.
  • Managerial skills gained preferably from a corporate environment.
  • Good communication skills.
  • Technical skills in Information Systems at Bachelor’s degree level or equivalent.
  • Track record for problem-solving and sound diagnostic ability.
  • Ability to provide leadership in the fields of communication technology and Research & Development.
  • Must be a person of high integrity.

Application Process (Notes)

7. Applicants should email their application letters, certified copies of certificates and curriculum vitae (CV) giving details of their qualifications, experience and three (3) referees, as well as indicating their telephone and e-mail contacts.

8. Applications and related documents should be addressed to the Chair of Council, University of Nairobi, P.O. Box 30197, 00100, Nairobi, Kenya.
9. Applicants should state their current designations, salaries and other benefits attached to those designations.
10. The application letter must bear a subject whose details shall be the title and the reference code indicated in the advertisement of the applied job.
11. Applicants if shortlisted must show up to date and valid evidence of compliance with provisions of Chapter 6 of the constitution of Kenya, with specific reference to clearance by the following bodies:

• Kenya Revenue Authority
• Higher education Loans Board
• Ethics and Anti-corruption Commission
• Criminal Investigation Department
• Credit Reference Bureau.

Additional Requirements

Successful candidates will be expected to fulfill the requirements of Chapter Six of the

Constitution by providing valid originals of the following documents;

1. Police Clearance Certificate from the Directorate of Criminal Investigations;2
2. Clearance/Compliance Certificate from Higher Education Loans Board (HELB);
3. Tax Compliance Certificate from Kenya Revenue Authority;
4. Clearance from Ethics and Anti-Corruption Commission (EACC); and
5. Clearance from Credit Reference Bureau (CRB).

• Act as a mentor to fellow Engineers, sharing knowledge and contributing to the team’s continued growth and improvement
• Manage tools and processes for handling analytics data and metrics that measure and evaluate quality of user experience;
• Work with front-end engineering team to integrate and produce a great and reliable user experience;
• Strategy, Planning & Execution
• Design, build and maintain efficient RESTFul APIs in C#
• Build Reusable Code and Library for Future Use
• Design and Implementation of data storage solutions
• Work with Frontend and Mobile App developers to define RESTFul API specs
• Work well with technical and non-technical people to deliver high value results
• Participating in Sprint Planning and tracking work items

Qualifications

• Bachelor’s degree in Information Technology, Software Engineering, Computer Science or related field
• Atleast 4+ years experience developing applications in C#
• Atleast 4+ years of experience in ASP.NET Core
• Experience with SOAP and REST services
• Good understanding of DevOps and CI/CD practices
• Familiarity with container technologies like Docker and K8s
• Experience with SQL Server, Oracle Database and MongoDB
• Experience with cloud technologies Azure/AWS
• Experience with OAuth and JWT Tokens
• Knowledge of API Management solutions
• Knowledge of MicroService Architecture
• Experience with gRPC
• Experience with Kafka

• Atleast 4+ years’ experience in Android app development, with a strong command of Java and/or Kotlin programming languages.
• Proven track record of successfully delivering and maintaining Android applications with complex features.
• Exceptional understanding of software development methodologies, architectural design, and best practices.
• Strong leadership skills with a demonstrated ability to lead and inspire a development team.
• Excellent communication and interpersonal skills, with a collaborative and solution-oriented mindset.
• Familiarity with version control systems, particularly Git.
• Experience with Agile development methodologies.
• Knowledge of mobile UI/UX design principles and usability best practices.
• Previous work on financial or banking applications.
• Bachelor’s degree in computer science, Software Engineering, or a related field (or equivalent practical experience).
• Contributions to open-source Android projects.
• Experience with continuous integration and continuous delivery (CI/CD) pipelines.
• Knowledge of automated testing frameworks and practices.

• Atleast 4+ years’ experience in iOS app development, with a strong command of Swift programming language.
• Proven track record of successfully delivering and maintaining iOS applications with complex features.
• Exceptional understanding of software development methodologies, architectural design, and best practices.
• Strong leadership skills with a demonstrated ability to lead and inspire a development team.
• Excellent communication and interpersonal skills, with a collaborative and solution-oriented mindset.
• Familiarity with version control systems, particularly Git.
• Experience with Agile development methodologies.
• Knowledge of mobile UI/UX design principles and usability best practices.
• Previous work on financial or banking applications.
• Bachelor’s degree in computer science, Software Engineering, or a related field (or equivalent practical experience).
• Contributions to open-source iOS projects.
• Experience with continuous integration and continuous delivery (CI/CD) pipelines.
• Knowledge of automated testing frameworks and practices.

• Collaborating closely with cross-functional teams to define technical architecture, design scalable solutions, and ensure seamless integration.
• Mentor and guide junior and mid-level developers, fostering a culture of learning and continuous improvement.
• Write high-quality, modular, and maintainable code in React.js, adhering to industry best practices.

• Oversee the development of a team of React developers, including assigning tasks, providing feedback, and tracking progress.
• Mentor and develop junior developers, providing them with the knowledge and skills they need to succeed.
• Develop and maintain React documentation and training materials.
• Stay up to date on the latest React technologies and trends and share this knowledge with the team.
• Represent the team to stakeholders, communicating progress and ensuring that all requirements are met.
• Work with other teams, such as product management and design, to ensure that React applications are aligned with business goals.
• Architect and lead the end-to-end development of sophisticated web applications using React framework.
• Collaborate with UI/UX designers, product managers, and other stakeholders to define technical requirements and deliverables.
• Lead the design and implementation of scalable and maintainable software solutions that exceed client expectations.
• Conduct thorough code reviews, offering insightful feedback to elevate code quality, performance, and maintainability.
• Troubleshoot and resolve complex technical issues, ensuring seamless implementation and optimal performance.
• Collaborate on project planning, estimation, and resource allocation, leveraging your experience to drive successful outcomes.
• Stay current with emerging technologies, industry trends, and best practices, and share your insights to advance the team’s capabilities.
• Foster a culture of innovation, continuous improvement, and knowledge sharing within the development team.
• Oversee the deployment of React applications to production environments.
• Work with DevOps engineers to ensure that React applications are deployed in a secure and scalable manner.
• Monitor the performance of React applications in production and make necessary adjustments to ensure optimal performance.

Work with clients to ensure that they are satisfied with the deployment of React applications

• Collaborating closely with cross-functional teams to define technical architecture, design scalable solutions, and ensure seamless integration.
• Mentor and guide junior developers, fostering a culture of learning and continuous improvement.
• Write high-quality, modular, and maintainable code in JavaScript, TypeScript, HTML, and CSS, adhering to industry best practices.
• Conduct comprehensive code reviews, providing strategic feedback to enhance code quality, performance, and maintainability.
• Collaborate with UI/UX designers to translate complex concepts into intuitive user interfaces.
• Address complex technical challenges, debugging and resolving issues to ensure successful project implementation.
• Participate actively in project planning, estimation, and resource allocation, leveraging your experience to drive project success.
• Stay abreast of emerging technologies, industry trends, and best practices, and share your insights with the team.

Qualifications

• Bachelor’s degree in computer science, Software Engineering, or related field
• A minimum of 5 years of professional web development experience with a strong emphasis on Angular framework.
• Expertise in JavaScript, TypeScript, HTML, and CSS, with a proven track record of architecting and building complex web applications.
• Strong understanding of front-end design principles, UI/UX best practices, and responsive design.
• Experience with version control systems (e.g., Git) and agile development methodologies.
• Exceptional problem-solving skills, attention to detail, and a strategic mindset.
• Excellent communication and leadership abilities, with a track record of mentoring and guiding developers.
• Proven ability to lead technical discussions, drive decisions, and collaborate effectively with cross-functional teams.
• Familiarity with backend technologies, RESTful APIs, and databases is highly advantageous.
• Experience with Angular security best practices, testing and debugging methodologies, performance optimization techniques.
• Experience with Angular integration with other technologies, such as Node.js, .NET, Azure.
• Ability to work independently and as part of a team.
• Ability to manage multiple projects simultaneously.
• Ability to communicate effectively with technical and non-technical audiences.
• Knowledge of automated testing frameworks and practices.
• Previous work experience in Fintech or banking applications
• Contributions to open-source front-end projects.
• Experience with continuous integration and continuous delivery (CI/CD) pipelines.
• Experience with Agile development methodologies

• Strategy, Planning & Execution
• Design, build and maintain efficient RESTFul APIs in Java/C#
• Build Reusable Code and Library for Future Use
• Design and Implementation of data storage solutions
• Work with Frontend and Mobile App developers to define RESTFul API specs
• Work well with technical and non-technical people to deliver high value results
• Participating in Sprint Planning and tracking work items

Qualifications

• Bachelor’s degree in Information Technology, Software Engineering, Computer Science or related field
• 5+ years experience developing applications in Java
• 3+ years of experience in Spring Boot
• Experience with SOAP and REST services
• Good understanding of DevOps and CI/CD practices
• Familiarity with container technologies like Docker and K8s
• Experience with SQL Server, Oracle Database and MongoDB
• Experience with cloud technologies Azure/AWS
• Experience with OAuth and JWT Tokens
• Knowledge of API Management solutions
• Knowledge of MicroService Architecture
• Experience with gRPC
• Experience with Kafka
• Must be able and willing to collaborate in a team/cooperative environment as well as exercise independent judgment and initiative.
• Strong analytical, decision-making, and problem-solving skills.
• Is extremely logical, detail oriented with a keen attention to detail.
• Demonstrated ability to prioritize work-load and meet multiple project deadlines.
• Ability to conduct research into systems issues and products as required.
• Highly self-motivated and self-directed.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Experience working in a team-oriented, collaborative environment.
• Proven ability to quickly learn new applications, processes, and procedures.
• Structured thinker, effective communicator with excellent written and oral communication skills.
• Excellent listening and interpersonal skills.

• Work closely with stakeholders to provide product solutions and technical oversight for multiple concurrent projects, including sharing expertise on standards, guidelines, and design best practices for the solution based on industry accepted practices.
• Choosing the system architecture and each individual component of this system at a high level.
• Choosing the technologies for the implementation of each component and connections between the components.
• The developer will serve as the subject matter expert for the technologies and solutions used in the development of the business application.
• The developer will work closely with project managers, team lead and business analysts in defining requirements/stories for system functions. Provides vision, expertise, and technology-based solutions in long range planning in systems design. Utilizes in-depth knowledge of technological alternatives and business requirements to recommend solutions that are user friendly, efficient and scalable. Ability to communicate in-group settings as well as ability to collaborate within team and cross teams.
• Ensure that the solution is in line with the architectural review and Code-review.
• Ensure that the solution developed is in line with the coding standards.
• Expert understanding of object-oriented programming and multi-threaded languages.
• Expert understanding of design patterns, object construction, and deployment strategies for multi-tiered applications.
• Translate workflow steps into business process activities and nested processes.
• Tailor user experience screens for each process activity to enable end-users to interact with multiple internal/external systems through a single interface.
• Work with other developers and stakeholders to create and maintain a robust framework to support the mobile and web apps.
• Build proof of concept examples or graphical simulation software. Then maintain product test software and demos for training purposes.
• Maintain and improve the performance of existing software.
• Design and update software database.
• Test and maintain software products to ensure strong functionality and optimization.
• Recommend improvements to existing software programs as necessary.
• Expert understanding of object-oriented programming and multi-threaded languages, J Developer and Java Integrations.
• Ability to define and implement business processes at workplace.
• Expert understanding of design patterns, object construction, and deployment strategies for multi-tiered applications.
• Develop software applications according to the technical documentation and designs provided by the Business Analysts.
• Performs Unit testing level regression tests throughout the application development life cycle.
• Ensures that code revisions are maintained in the Group’s source code repository.
• Maintains a coding style that conforms to that specified by the Lead, Software Developer.
• Ensure (as much as is possible) that applications are developed using an Object-Oriented programming language with appropriate coding segments descriptions. This would facilitate easier maintenance for all applications developed by another developer.
• Develop release documentation for completed and tested applications/solution preparatory to go live.
• Collaborates with the Business Analyst to develop operational/technical/support documentation for end users where applicable.
• Ensures that the application is ready for the User Acceptance Test (UAT) as per the test plan developed by the Business Analysts.
• Participate in the UAT for the application developed.
• Ensure that all software defects reported during the UAT are corrected before Go-Live.
• Carry out routine maintenance to applications as the need arises on the development environment only and make patches available for production as may be required.
• Submit the administrative username and password of all applications systems developed to the Team Lead, Strategic Control unit. This should include database access usernames and passwords.
• Constantly update technical knowledge and skills by attending in-house and/or external courses, reading manuals and accessing new applications.
• Plan, prioritize and manage workloads and project schedules.